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"I felt compelled to write a review to simply document my experience with Velasquez Flooring. I do not wish anyone to find themselves in the position I am now in after hiring Santos and his crew to re-model my bathroom. Not only did I have to find a new contractor to completely re-do the bathroom but to also fix the additional damage caused by Santos and his crew. I have included some pictures/ stills from a video I took immediately after to timestamp/document their work. I do also want to point out that one of the google reviews is by Santos (the actual contractor himself) and one is by his wife (Kate). I only noticed this after I went back to look at reviews recently, as I am still quite shocked by this situation. I hired Velasquez flooring to re-do my entire bathroom. And unfortunately, the quality of the work they did do was not only extremely poor but they did not actually complete the job (although Santos told me they were done originally before me noting all the issues and then did not offer solutions to address all of the issues). In addition, they caused additional, new damage in a variety of ways. If this had not happened to me personally, I would never have imagined such poor work could have been done nor so much additional damage. Santos acknowledged how poor the work was and gave me nearly all my money back in labor costs (he kept $250 in labor). When he did this he actually mentioned running into this issue before, which is scary as no reviews mention anything like it. However, I am still out the costs of materials as I had purchased all materials, the costs of re-doing the entire bathroom, and the costs of fixing the additional damage that him and his crew caused. I did reach out to Santos to see if he would be so kind as to reimburse me for at least some of these costs especially the new damage – and he had a lawyer write a threatening letter to me in response. In no specific order – here are the issues (see some pictures that document many of these issues). The tub was not installed level (very off), which of course leads to water pooling (while they were testing it out) and collecting around the front of the tub (among other issues). Santos and the crew did not waterproof the concrete boards behind the tub/shower tile/grout work. The tile/grout work around the tub was also installed crooked and was not sealed. The grout was not mixed properly, so rather than a solid black grout, it was various shades of grey and even white in certain areas. The grout also had various holes in it all around the tub. Due to the combination of these issues, water leaked from around the shower/tub down into the downstairs bedroom (new damage). Thus, not only did this work look awful but is not functional/properly installed in any way and can create further damage if I were to continue to use in its current state. I have had multiple contractors/ inspectors come out to assess the work to try to see if I could salvage any of it without creating further damage and unfortunately the consensus is that it needs to be entirely redone (e.g., tub re-installed, all tile and grout re-done, etc.). Santos and his crew installed a recessed mirror/medicine cabinet crooked and caused damage to the bedroom wall (the wall on the other side of the bathroom) when doing so. They also scratched the mirror and left white paint all over the frame. They installed two totally different baseboards and did not finish properly painting the bathroom. The shower door was installed entirely crooked, with tile and grout crumbling behind it. There is grout all of many of the tiles in the bathroom - they never even cleaned this off. Santos and his crew did not properly install the sink and while they were supposed to install new valves, they just left the old ones and spray painted them black. I knew because they weren’t the ones purchased for installation and the spray paint was rubbing off. Again, I write this to simply provide an honest review/documentation of my experience with Santos and his crew - specifically with regard to a bathroom re-model."

"Perfect I am very happy"

"Wayne did a timely job giving us an estimate, showing up when he promised and performed what I considered an “above average” job on quality. We were very satisfied!"

"Terry was great fast friendly did amazing work my new stairs are just perfect I will be hiring him again"

"The experience was awesome, and I would definitely recommend them"

"They were efficient and hard working. Very pleased with the results."

"Don and his crew did a great job. We love our new kitchen. We opted for gray uppers and navy lowers, and they look great. I can appreciate working with someone who does what they say they will do. Just good folks. I would definitely recommend Don to anyone who is looking to upgrade their kitchen."

"I signed a contract on 07/01 and was promised a completion date from August 26 to September 29. The date came and went with no contact from the company. I set a second and third completion date that came and went with no contact with the company. I contacted them a fourth time, and we set up a fourth completion date with the understanding that if they could not complete it, I would get a refund within 3 business days. Again, this date passed and I got no contact from the company. I contacted them to make arrangements for my deposit to be refunded in full. They asked me to set up a fifth completion date, and they are now saying my deposit is not refundable. I want my deposit refunded in full and do not want to be in contact with a company that does not keep its promises. "