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"I felt compelled to write a review to simply document my experience with Velasquez Flooring. I do not wish anyone to find themselves in the position I am now in after hiring Santos and his crew to re-model my bathroom. Not only did I have to find a new contractor to completely re-do the bathroom but to also fix the additional damage caused by Santos and his crew. I have included some pictures/ stills from a video I took immediately after to timestamp/document their work. I do also want to point out that one of the google reviews is by Santos (the actual contractor himself) and one is by his wife (Kate). I only noticed this after I went back to look at reviews recently, as I am still quite shocked by this situation. I hired Velasquez flooring to re-do my entire bathroom. And unfortunately, the quality of the work they did do was not only extremely poor but they did not actually complete the job (although Santos told me they were done originally before me noting all the issues and then did not offer solutions to address all of the issues). In addition, they caused additional, new damage in a variety of ways. If this had not happened to me personally, I would never have imagined such poor work could have been done nor so much additional damage. Santos acknowledged how poor the work was and gave me nearly all my money back in labor costs (he kept $250 in labor). When he did this he actually mentioned running into this issue before, which is scary as no reviews mention anything like it. However, I am still out the costs of materials as I had purchased all materials, the costs of re-doing the entire bathroom, and the costs of fixing the additional damage that him and his crew caused. I did reach out to Santos to see if he would be so kind as to reimburse me for at least some of these costs especially the new damage – and he had a lawyer write a threatening letter to me in response. In no specific order – here are the issues (see some pictures that document many of these issues). The tub was not installed level (very off), which of course leads to water pooling (while they were testing it out) and collecting around the front of the tub (among other issues). Santos and the crew did not waterproof the concrete boards behind the tub/shower tile/grout work. The tile/grout work around the tub was also installed crooked and was not sealed. The grout was not mixed properly, so rather than a solid black grout, it was various shades of grey and even white in certain areas. The grout also had various holes in it all around the tub. Due to the combination of these issues, water leaked from around the shower/tub down into the downstairs bedroom (new damage). Thus, not only did this work look awful but is not functional/properly installed in any way and can create further damage if I were to continue to use in its current state. I have had multiple contractors/ inspectors come out to assess the work to try to see if I could salvage any of it without creating further damage and unfortunately the consensus is that it needs to be entirely redone (e.g., tub re-installed, all tile and grout re-done, etc.). Santos and his crew installed a recessed mirror/medicine cabinet crooked and caused damage to the bedroom wall (the wall on the other side of the bathroom) when doing so. They also scratched the mirror and left white paint all over the frame. They installed two totally different baseboards and did not finish properly painting the bathroom. The shower door was installed entirely crooked, with tile and grout crumbling behind it. There is grout all of many of the tiles in the bathroom - they never even cleaned this off. Santos and his crew did not properly install the sink and while they were supposed to install new valves, they just left the old ones and spray painted them black. I knew because they weren’t the ones purchased for installation and the spray paint was rubbing off. Again, I write this to simply provide an honest review/documentation of my experience with Santos and his crew - specifically with regard to a bathroom re-model."

"It's hard looking for the right person to do anything handy in your home, let alone a major three-bathroom remodel. I met with four contractors before I chose Louisville City Handyman (LCH), one whose reputation deemed them experts in remodeling 100-year-old homes in my neighborhood. Their quote was very close between LCH, but what sold me on LCH was how the contractor, Keenan, communicated with me during the quote assessment, and I am so glad I decided to move forward with him. Keenan was highly communicative, ALWAYS punctual, showed up every day (for over three months), gave up-to-date updates every week, cleaned up after every shift, and on top of all that, he was really pleasant to be around. I work from home, so we interacted daily. His creative problem-solving skills amazed me. He has this great ability to provide the highest quality of work even when something unexpected comes up, which often happens in houses as old as mine. He focused on delivering my vision, never looking for shortcuts or the easy way to do things. For most people, the longer they're in business, the more they lose integrity in their work. As the years go by, I'm certain that won't be an issue for LCH. I caught Keenan standing back and looking at what he and his team had accomplished after completing the job. People like him and companies like Louisville City Handyman are rare these days. I would, and have, recommended them to everyone. As we continue to remodel our home, LCH will be top of mind."

"Mr Jason was very professional and prompt. He went over and beyond to make sure my husband and I understood everything that needed to be done. He expressed to us how dangerous it was to stay in the house while fixing our ceiling. We would definitely hire him again."

"It went well, never had a problem, on time and everything was good."

"very good, professional job"