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"They were wonderful!"

"I hired Phillips Waterproofing and Concrete for a sump pump and moisture panel installation, and it was a complete nightmare. The work was sloppy and unprofessional: the corners of the moisture panels were left curved, concrete wasn?t poured to the walls, and the sump pump pipe was installed in front of my kitchen cabinets with only a thin, choppy, unfinished pour. I paid over $2,000 for them to stain the concrete, but they never completed the job despite multiple scheduled appointments. They now ignore calls and messages entirely, and both the owner, Kevin Phillips, and son Dylan, have full voicemail boxes. To make matters worse, the original problem?backflow in my half bath?was not resolved, and my home flooded again just weeks after their installation. Because of their negligence, I?ve been forced to spend additional money pursuing legal action to get my money returned. They took $11,000 from me, left my home in an unusable state, and provided zero accountability."

"Very well pleased. He went above and beyond the job description ."

"We bought a new home with water issues. I called multiple foundation companies to get a french drain with sump pump installed under our home. We had huge storms coming and the last one left standing water under the house with support piers sinking. We had several cracks form in the drywall, popping and creaking in the floors. Corey McGlothlan came out and looked the situation over. He and I were at the house and my wife was on the phone discussing the situation. We knew we needed to do something with storms coming but received alot of pressure from Corey to make an expensive decision. He did an 18 month no interest approval. He said we needed the french drain with a sump pump and the piers shimmed under the home. He also said their work came with a lifetime warranty and would cover further foundation damage repairs. We did agree to have them do the job as they could be out early the next week. I wanted a copy of the contract to read but he told me I would get it by email in a few days. All we had was a link to the finance company. The french drain system was installed. We had one heck of a storm come thru and it did keep the water pumped out. However, The water barrier was nasty, muddy, and not reinstalled at all properly. I called and got a help desk. They had Adam from the Lavergne office contact me. They came back out and reinstalled my vapor barrier correctly and cleaned up under the house a bit. My house was 10 months old at the time. I also had excavation work building a burn in front of the home and drainage to divert the water from the house. My issue: I have called Corey and Adam multiple times to get the shims installed, like over 20. I have tried the help desk but they cannot get me anyone from management. I cannot get them to come and finish the job. I have been forced to post this and am filing a claim with the BBB. Beware of AFS."

"David Shephard and his employees installed 2 walkways, a garbage pad and a 35’ x 18’ driveway. His price was less than other contractors bidding on the job. The work was completed satisfactorily on 08/17/2017. We noticed a crack all the way across (18’) the driveway in January 2018. I informed David. After 5 calls, 2 text messages, and 2 visits, he said that section of the driveway would be replaced. Sad to say nothing was done in 2018. He always had a reason; weather, his schedule, his personal problems. I turned the communication over to my husband in 2019. He was called 4 times. On the 4th call on 07/11/2019 David said he had been here to look at the crack again. Don’t know why he didn’t let us know when he came so we could all discuss; or why he didn’t call afterward; or why he needed to see it again. The city had been working on the streets the last time he was here and he said the city probably caused the crack. No David, this is 2019, not 2018 when the crack occurred. By this time we were very frustrated. David didn’t want to be bothered by us or our problem any longer. He stated that concrete cracks. We realize that but within 4 months? He said we were pests. Huh, go figure!! Do your job and honor the contract and you’ll never hear from us again. We asked him to at least fill the crack if he wasn’t going to replace that section. He told us we could buy patch at home improvement stores & repair it ourselves. We originally replaced the driveway due to cracks and now we’re having to live with one which is only getting worse. What good is a 3 year warranty if the contractor doesn’t honor it?? David didn’t even honor the contract for a problem that occurred within the first 5 months. You’re only as good as your word and sorry to say his word is useless."