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"Josh used the wrong connector in both our showers. He replaced one of them and the leaking has stopped. However he refused to replace the one in our main bathroom. The leak was in the wall and we did not see it until it had warped our brand new laminate floor that we had installed. He cussed out my husband, told me there was nothing I could do about his NOT repairing his work and refused to even replace the leaking part. My husband had to seek help to get the leak stopped and now we will have to pay someone to come in and repair the damage he caused. He claimed it was a faulty part but the plumber said he used the wrong kind of connection for the copper pipes we had and that it would always leak. Now we are worried that the shower he supposedly fixed will also leak. We also hired him to do a job for us in Illinois which he was paid in advance for and refuses to complete. He wanted to bring his entire family to the job site and camp out. When we told him we had heavy equipment out there operating and he could not bring his kids, he refused to finish the job. He told me that he talked to his attorney and that there is nothing I can do about his shoddy work or his refusal to complete the jobs or his refusal to fix the damage he caused. He showed up late and left early many days and caused the job to take much longer then it should have. He put a whole in our drywall and fixed the drywall but had to repaint the bedroom to match the color. He did not remove the wall paper at the top of the wall to do the paint job correctly and he painted about a three inch stripe of white on the ceiling on one side that sticks out like a sore thumb because he did not repaint the rest of the ceiling. He put in an outlet for me but the whole is too big and the outlet cover does not cover all of it. He did not put the trim up in the shower along the floor and there is a gap. He did not use the correct caulk around the tub and never came back to replace it. On the house in Illinois he put down the floor but did not mark or cut out the vents in the floor. The gap he left next to the wall is too wide and can't be covered by the trim. We have to pay someone to fix the gap and we have to pay another person to do the floors in both bathrooms that he was already paid to tile. The shower he put in our one bathroom does not drain properly. The drain is not the lowest place in the floor and I have to manually make sure the water drains. The shelf he put in my shower is too long and sticks out past where the shower curtain goes so I have to cut and tape the shower curtain around the shelf to keep from getting water all over the floor every time I take a shower. He was very friendly at first but very belligerent and cussed us out when he was asked to complete his work and/or repair the damage he caused. He brought his wife to the jobsite and she tried to start a fight with me. I do not want to fight. I do not even want him to ever come back into my home. I do think he needs to pay us the money he cost us and the money he was paid for work he did not do. I also do not want to see him do this to anyone else."

"As a consumer, this was one of the worst experiences of my life. Most of the operation is utter chaos. Just one example of this is that ordered products were lost multiple times in the store. The wrong products were ordered multiple times, and then I was told I would need to do the work to separate wood for pick up. (I declined.) One salesman repeatedly failed to order product over the course of months despite being asked 5 or 6 times and we had to order product elsewhere. This same salesman sent accusatory, hostile emails filled with lies when we respectfully requested to change locations and salesman. Charges were incorrect, accounting was a mess, and we had a huge pallet of wood sitting in their lumberyard for a month undetected- during inventory! To top it off, one pallet of siding was never delivered, yet the president of the company declares that we received all ordered products. What kind of company places the burden of proof for delivery on the customer? I find it very telling that the president repeatedly stated his company was “above board.” Beware folks- you only make such statements when you aren’t “above board”- otherwise your actions speak for your integrity. In fairness, the product itself was outstanding and the delivery drivers were delightful. Unfortunately, this does not make up for such a deplorable customer experience. There is a reason many contractors avoid Bender Lumber- many, in fact! My hope is that this review helps someone else avoid the nightmare of dealing with what we did. Please do note that this is FAR from comprehensive; a thorough description of the ordeal would easily fill pages upon pages!"