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"After sending our first call, Jeff the owner came right away and gave us an estimate for the windows.  At the beginning it was very confusing because we were dealing with three different people, Jeff, Brenda (in the office and in charge of all numbers) and Eric from the Pella company.  It seemed to me that the three of them did not communicate well.   A much better approach for everyone, I believe,  will be if one person will be in charge of one costumer.  Eventually everything was cleared up and the work began.  The windows were done by a different person (I believe a sub-contractor).  He was very efficient and in two days he replaced all  windows. He left without noticing some imperfections.  We needed to contact Jeff to inform them that a few screens were broken, sealing missing, one window was made incorrect etc.  We felt, in part, we did the work of the contractor.   One moth later the company Pella came and fixed all problems.  It seems to me that the company needs more people working and in charge of the work to be done.
The windows look great now however the reason we picked JD Hostetter, instead of Lowes or Home Depot for example, was to get a better costumer services.  In that respect they were somewhat disappointing.

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"We replaced the windows in our 1933 home through the services of MadCity Windows. From the initial contact with their sales representative to final installation, the company provided top notch professional work. With the draft from the old windows and the cold of the glass, we are already saving on our energy bills. Our house had old, large windows, so they had to be custom made. As an industrial designer and interior designer, we find our windows to be of excellent quality."

"Came and took a look and said mine was ok and gave me some helpful advice to help keep it that way., Thanks."

"Great! Fixed current door so we did not have to purchase a new door."

"I hired them to replace my windows. Great folks!"

Since 2014, Windows Direct USA & My Last Bath has been the trusted choice for window, door & bathroom services in Cincinnati & Louisville. Our team will provide customized solutions when you want to upgrade your home. We are a BBB accredited, family-owned company with an A+ rating that delivers reliable service.\n\nOver the years, we have worked closely with customers to ensure they get the best products for their needs. Our award-winning services come with a free quote that helps you get an accurate look at your project. We want you to experience a hassle-free service that helps you get the home you deserve.

We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.\n\n

The Tenant Turn specializes in handyman work, punch list items, and cleaning. We provide top notch customer service and pride ourselves out great communication with our customers. We look forward to earning your business.

West Shore Home offers a risk-free home improvement experience, so you never have to worry that you are sacrificing on quality, convenience, or expertise. We specialize in window, entry door, shower and bath replacements, including walk-in tubs. We offer fully customizable, limited lifetime-guaranteed solutions installed in as little as one-day. All of our installers are in-house employees, so we can guarantee the quality of the whole project from start to finish. We get it done the way you want - fast, easy, smart and right.\n \nOur team is following all CDC guidelines so we can provide you with the fast and convenient home improvements. We are also offering free virtual design consultations! Schedule your free consultation today.

"Me Neil Masten was very professional and yet also very personable .It really was His goal to treat the customer like he would his own family. He is genuine and cares About the Customer.He really wants their end results to be exactly what they we’re hoping for. Or exceedingly better. I was very impressed with how quickly the windows were put in by Tommy and Greg and how they also were very professional and courteous. Tommy tooK time to make sure I knew how to operate the new windows. Neil came back and did a walk through and provided The most exciting News: my encasement windows Could be cleaned from inside the house and he personally cleaned a couple to show how easily it can de done!!!? I definitely would recommend Mr Neil Masten and company plus Barrier Windows . Already have to one Dear Friend. Oh yes, he came very highly recommended by My Brother.."