Approved Pro
Universal Windows Direct of Indianapolis
3-5 New Window Installation, 6+ Room New Window Service,
About us
Universal Windows Direct was founded in April of 2002 by William Barr and Michael Strmac. It was their mission to create a home improvement company that offers high quality home improvement goods at the best possible value. What began as two guys in a 350 square foot office quickly grew to become one of the nation's leading remodeling companies. Today, Universal Windows Direct represents thousands of customers and has a rapidly growing network of locations nationwide, all of which are actively involved in the communities they serve.
Business highlights
23 years of experience
Services we offer
Exterior Doors , Gutter Guards, Siding , Windows
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.914 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 71% | ||
| 0% | ||
| 0% | ||
| 7% | ||
| 21% |
Filter reviews by service
Showing 1-14 of 14 reviews
John A.
Mar 2025
6+ Room New Window Service
We spent $50k plus on whole house window replacement. We were given a range when they would be complete. When done I asked to move the install date by 4 days and was told it couldn't be done and that it would cost $75 per day to store my window inventory every day past the install date. The crew that showed up was not professional or represented the look from the TV ads. Only one member if the team could speak broken English, which made communications more difficult than it should have been. At one instance an installer was working on a large 2nd story picture window, he's 15 feet above the floor and he has one foot on the sill and the other on the Bannister for the stairs. Just not a good experience at all. I would not recommend this company.
Response from Universal Windows Direct of Indianapolis
"Hello, John. Thank you for making us aware of your experience with us. A manager has been made aware of your situation and we are working on the best resolution. We will be in touch with you shortly. We appreciate your patience with us at this time. -SS"
Lillie R.
Apr 2024
The workers were great. but I had to leave before they were done .and I tried to get in touch with complaints that the windows have a gap at the top they won't talk to me tried to send the pictures would accept them some reason for 6700.00plus dollars looks like the would care enough to send one out to hear my complaint. We are seniors .
Response from Universal Windows Direct of Indianapolis
"Hi Lillie, we're sorry to hear that you are unhappy about the installation job. We have pushed this to our customer experience team who will reach out to you as soon as possible. We hope to get this sorted out for you! -AS"
Amanda P.
Jun 2023
6+ Room New Window Service
Everyone was very professional and did a great job installing the new windows.
Response from Universal Windows Direct of Indianapolis
"Hi, Amanda. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project!"
Rebecca H.
Apr 2023
Love my large sliding picture window!.
Response from Universal Windows Direct of Indianapolis
"Hello, Rebecca. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at Universal Windows Direct with your home improvement project! ^J."
Valerie I.
Nov 2022
6+ Room New Window Service
Great job!
Andrey K.
Nov 2021
Well done
Response from Universal Windows Direct of Indianapolis
"Hi, Andrey. We are thrilled to learn that you had a positive experience with us! Please do not hesitate to reach out if you need anything!"
Robert C.
Oct 2021
Quality of windows are awesome and preform stupendous!!
Response from Universal Windows Direct of Indianapolis
"Hi, Robert. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project!^JD"
Robert B.
Sep 2021
6+ Room New Window Service
The work crew were professional, personable, effective, and efficient.
Response from Universal Windows Direct of Indianapolis
"Hi, Robert. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project!^JD."
WENDY B.
Aug 2021
RUN AWAY AS FAST AS YOU CAN! 6 MONTHS POST ORDER FOR 5 WINDOWS, ONLY ONE INSTALLED! 3 MISS-MEASUREMENTS AND $1600.00 cash partial payment down and thanks to the horrible customer service and management am going to need third party resolution. NO customer service but what I called and demanded. WINDOWS PROMISED 7/29/21 NO CONTACT SINCE 7/23/21 ! This company has behaved as a con / scam provider and the window I did get appears equal to a 200$ window, the screen is destroyed by slight pressure and I will have to hire a house inspector to be sure they are put in correctly.
Response from Universal Windows Direct of Indianapolis
"Hi Wendy, thank you for the feedback and we are disappointed to learn about your experience. I have sent this feedback to the Director of Operations for further review. I also noticed that we are calling you weekly with updates on your job, so please be assured we are working to complete your job as soon as possible. Thank you for your patience while your windows complete production. ^AM."
Mike A.
Jun 2021
Over all the guys were very professional and worked with me.
Response from Universal Windows Direct of Indianapolis
"Hi, Mike. Thank you so much for leaving us a stellar review!"
Rod B.
Apr 2021
I had had them do windows a couple years ago and they did great on those, but they should probably stick with just windows. It has taken months to get my door and very poor communication when setting up an appointment. If anything went wrong and we had to reschedule I felt like I was being put at the end of the line. The installers were completely incapable of doing the job and broke the door. They arrived late afternoon and did not want to be here late so the did what ever they could to get out of here and left me with an absolute mess and broken door. I am now at two months waiting for the parts they said would be here in two to three weeks. Doors is definitely not there thing and I suggest you find someone else for an entry door.
Response from Universal Windows Direct of Indianapolis
"Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at [email protected] and we'd be happy to help you out. - MS"
Jeffrey N.
Feb 2021
The installer were absolutely great. Very professional company and the windows are amazing
Response from Universal Windows Direct of Indianapolis
"Hi, Jeffrey. Thanks for taking the time to share your positive experience. We truly appreciate it! Please don't hesitate to reach out if you need anything! - MS."
Debbie M.
Apr 2020
6+ Room New Window Service
The installers were fast and professional. Also, they went out of their way to keep my house clean. The windows are wonderful. I found some windows less expensive, but not as good quality wise. These windows are very sturdy and even the big 4x6 sliders, are easy to open.
Barbara M.
Mar 2020
3-5 New Window Installation
The installers were very careful about protecting the inside of my home. They were very courteous and well mannered. And they did a great job of cleaning up after the job was done.
Licensing
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FAQ
Universal Windows Direct of Indianapolis is currently rated 3.9 overall out of 5.
Monday: 8:00 AM - 8:00 PM
Tuesday: 8:00 AM - 8:00 PM
Wednesday: 8:00 AM - 8:00 PM
Thursday: 8:00 AM - 8:00 PM
Friday: 8:00 AM - 8:00 PM
Saturday: 10:00 AM - 3:00 PM
Sunday: 11:00 AM - 5:00 PM
Universal Windows Direct of Indianapolis accepts the following forms of payment: CreditCard
Yes, Universal Windows Direct of Indianapolis offers free project estimates.
No, Universal Windows Direct of Indianapolis does not offer eco-friendly accreditations.
No, Universal Windows Direct of Indianapolis does not offer a senior discount.
No, Universal Windows Direct of Indianapolis does not offer emergency services.
Yes, Universal Windows Direct of Indianapolis offers warranties.