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"After receiving a few other estimates on a sunroom addition plus a screened in porch, we decided to go with Legacy Windows. Mark’s estimate was in the middle of the other estimates and he offered much more flexibility than the other companies we spoke to in terms of customization. He is a great salesman with previous marketing experience. We signed our contract on April 10th. We were told that Mark and his crew were finishing a room and would be able to start in 2-3 weeks with a timeframe of 6-8 weeks for completion of our room addition project. The budget and timeframe worked well for us, so we decided to add replacement windows for the rest of our house (11 windows total). Several weeks went by and our project had not yet started so we followed up with Mark. We were told that there were issues with his current project (did not pass inspection) and it would push our start date back due to the workmanship repairs. During this time period before any work began on our project we would communicate often with Mark to check on the status of our project. The really frustrating thing about working with Mark is his inability to fulfill commitments he would make to us in regards to project timing and when things would be done. Our primary communication with him was via text messages and time after time he would tell us, “we should be starting next week” or “we are going to be making up for lost time quickly” and time would pass and it just wouldn’t happen. Work on our project began when our existing windows were replaced in early June. The foundation for the expansion was finally started in late June and framing started in early July (roughly 3 months after signing the contract). The first crew completed the framing, hired the shingles out, installed some of the cedar siding, and installed one wall of windows. We were seeing decent progress after having such a long wait in the beginning, all the while the commitment issue just kept popping up. We would get a text saying something like, “going to be at the house tomorrow with some stone samples” and he wouldn’t show up. It was annoying, but progress was being made and we were happy with how the expansion was taking shape so we were willing to overlook it. Sometime toward the beginning of August (roughly 4 months after signing the contract), work just stopped. Again, when we would reach out to Mark asking about the status of our project we would be told, “I’ll have an action plan later this afternoon” or “we want to get everything we done we can this week” or “the crew will be there tomorrow and we will be working all week on your project trying to finish”. In the meantime, nothing would be done and we would repeat the process. This went on for over 3 weeks, during this time there was absolutely no work done. Large piles of construction trash and building materials sat in our yard during this time. A great deal of the usable wood began to warp and I am sure that ultimately materials had to be tossed from being left in the elements for so long. After a couple weeks I finally moved a significant portion of the usable wood up onto the deck so it would at least be partially protected. We found out that there was an issue with the electrical and Mark had decided to let Crew #1 go as they were not meeting his expectations, but it was not communicated to us until the end of the over 3 week period. A second crew then arrived who Mark said usually only did work for him on the south side of Indy (we live in Lebanon), but he wanted to get our project back on track. There seemed to be little to no communication between the crew and Mark on what they were supposed to work on so we had to explain to them what was in the contract to be completed. Crew #2 also started making good progress, they finished the cedar siding, got the rest of the windows installed in the sunroom as well as installing the sunroom ceiling. About this time, which was at the beginning of September we had a separate crew come out to do the drywall. Mark recommended them very highly. As it turned out, the drywall was not properly installed or insulated (in some walls there was no insulation), and ultimately it had to be taken down and redone by Crew #2. Crew #2 seemed to be doing a really good job and we were quite pleased with their progress and the quality of work they were doing for us. They were replaced by Crew #3 sometime in mid-September. We were never told why they were replaced, but Crew #3 was much closer to where we lived so I assume that had something to do with it. Much like when Crew #2 started, there seemed to be little communication between Crew #3 and Mark on what they were supposed to work on. So we again had to explain what was in the contract to be completed. All through the process, the commitment issues mentioned previously continued. We were not as happy with the quality of the work done by Crew #3 as we had been by Crew #2 (or even Crew #1), but they did finally complete for the project for us and after (3) failed attempts we finally received a pass from the building inspector on his final inspection. When Crew #3 decided they were finished they never came back, we communicated multiple times with Mark about the remaining punch list items to no avail and ultimately decided to finish most of the small punch list items ourselves instead of waiting any longer for them to finish (clean up, sanding / finishing drywall, etc.). We love the way the sunroom and covered porch area turned out. From contract signing until the end it took a little over six months, but in Mark’s defense he did agree to let us add a brand new window in the dining room of our house to tie everything together at no cost to us as appreciation for our patience. There are things that we liked about Mark’s company and things we didn’t, I have tried to summarize each category as follows: Positives • Price seemed reasonable • It is truly a custom build, no problem with changes we had at any point • Love the way it turned out, looks amazing • Mark seemed to genuinely care about the quality of the product he was delivering to us (he replaced the cedar shakes that had been installed by Crew #1 because he wasn’t happy with the quality Negatives • Our project seldom felt like it was a priority, part of the reason it took so long was because they were over committed on other projects • Commitment Issues (addressed previously) • Construction Trash left in our yard for months • We cleaned up inside more than they did, I understand drywall work is messy. They never swept up any of the dust and they didn’t clean up any of the clumps of dried drywall mud all over the floor. • We finished some of the minor punch list items, just to be done."

"Choice Home Warranty responded right away and had a technician out to me the following morning. The situation was immediately addressed. The company cares about the customer's satisfaction."

"We needed someone to do the work ASAP so we could close on our home.  He was very willing and nice and made time for us.  Thank you Johnathon!
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"We had a fire to our home on 8/18/2014 .Thankfully no one was hurt, but our home was severally damaged and deemed unlivable. I contacted R&M that same night , they came over immediately . The next morning they  assisted with contacting  my insurance company . They started right away with temp repairs to prevent further damages. The insurance adjuster came out the same day , R&M assisted with the entire inspection making the process as painless as possible for us under the circumstance . After getting the approval to move forward , they began to tear out damaged walls and flooring and began to dry out several areas of my home. They cleaned and packed all of our personal items and took record of and disposed of any items that were non repairable requesting that we be compensated . My family is now living in a hotel as the build back process begins .It's exciting to see progress and choose new materials and colors and to know that we will be back home soon . I know we are in good hands with Ron, Jessica, and their company . I will keep you posted !

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Our 25+ years of experience makes us one of the area's leading Kitchen and Bathroom Remodeling contractors. We use high end products at affordable prices with high end quality workmanship. We have a simple slogan " WE PLAN WE EXECUTE YOU CELEBRATE"

"We could not be happier. GGR is a company focused on customer satisfaction. The company’s attention to detail is impeccable and the workmanship is superb. GGR is a first-class company that treats customers better than family; they treat you like friends! I would give them more than 5 stars if I could!"

"service provider sent by American Home Shield was excellent. The only issue I have with home warranty services is that they do not send their repair companies out on the week-end, even in an emergency. The customer service personnel is less than enthusiastic or helpful."

"We hired Rick and J Co. for a basement remodel, which included tearing down old wood paneling, ceiling panels, old carpet, and adding waterproofing for about 1200 square feet of space. J. Co did a full demolition, and installed all new lighting, carpet, drywall, electrical, paint and a wall that would create a new bedroom. They installed a new closet in the added bedroom, all new custom doors, painted our laundry room floor, and even did a few odd jobs that came up along the way (repairing an old pipe, rewiring a telephone line, helping install the knob for a fireplace to name a few). Rick and his entire team were wonderful to work with. Even with delays of the major flooding that occurred throughout the city, they still managed to finish in great time and delivered a basement we are very proud of. Every detail was addressed and all guys were professional at all times! They left our space clean and beautiful. We would hire J Co. again in a heartbeat and highly recommend them to anyone else! Our before and after photos speak for themselves!!"

"Very easy process and Robert is very personable. We enjoyed the experience and made it easy to sell our home."

"The staff and crew of Reign Enterprises is second to none!!! The level of customer service and the knowledge base of the staff is refreshing! I will definite use their services when needed!"