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"5 fails in one job, didn't even listen on what the problem was. Then raised the wrong floor, probably damaged the house. [*** Link removed ***]"

""They were very professional, great customer service and communication"."

"On 9/22/2025, agents from Midwest Services came to my residence for a home inspection following complaints of water leaks around the register in the back of the house, by the exterior wall, and above the back sliding door, possibly due to warm air intrusion. He looked into the attic and stated that a couple of homes in different neighborhoods had the same problem, and he was able to fix the problem; thus, he stated that he had vast experience (more than 30 years) in solving such a problem. I showed him the report of the HVAC company, Airtron, that earlier did an inspection and recommended contacting an insulation company. We agreed on $2,673 as the total fee for the work, and I wrote a Bank of America check, with check number 210, for full payment and scheduled the repair work for 9/25/2025. On 9/25/2025, agents from Midwest Services came and worked on the attic and left. On 9/26/2025, the leakage reoccurred and has been continuous since then, leaving water marks around the dry wall in the ceiling, damaging the floor carpet underneath. I called the Midwest Services phone number, and he told me the "boys have gone somewhere to work, I will ask them what they did when they come back". He later left a voice note stating that I should contact an HVAC company to solve the problem, which was a clear deviation from our discussion before the repair work. Since then, I have called several times, no response, no call back, and voice voicemail was full and I could not leave a voicemail. I also sent messages, but there was no response."

"Quick response"

"First I would like to say that everyone I dealt with at ICSR was great! From Erika who made the appointments to Jeremiah who did the inspection, to Terry and his crew. They were all friendly, respectful, and knowledgeable. Jeremiah explained in detail what needed done in my crawlspace. There was a lot of damage due to termites in the past. I knew this was what needed done as I had another Company look at it as well. They backed out because they thought the crawlspace was to narrow to get the work done. I agreed to Jeremiah's plan and about two weeks later Larry and his crew came out to do the work. I will say it again, Larry and his crew were great. They worked so hard and in horrible heat and humidity. They were always friendly and smiled when I saw them. Larry always let me know what they got done that day, and what the plan was for the next. They cleaned up the work area, and took away any and all debris. I have full faith in ICSR and Larry and his crew that the repairs were done right. I am so glad the plan with the other company fell through, as I think I ended up with the best!"

"as advertised"

"The self-test product was as expected. The reports require additional research to interpret and understand, so seemed more targeted at professionals."

"Mark, who did the initial visit, was very professional and knowledgeable and honest. And the crew that showed up to do the work was also professional and friendly. The owner also worked with me directly to resolve a minor billing mistake, which certainly strengthened by trust of this local company."

"I did not receive any call backs from them. Daniel did not follow up on request for something I would like to be done. After the job was done. I requested his opinion and further photograph. I got no reply. The workers were okay but Daniel was not."