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REBUTTAL
CONCERN:Owner uses misinformation to deflect issues and his responsibility.
TIMEFRAME:Signed contract Aug to get on company schedule in 6-8 weeks. Project delayed extra 4 weeks to miss Thanksgiving.Total design time-3 weeks.
OTHER CONTRACTOR:GOSSIP-Tile project total cost $2667-repaid$400. Communication 2 letters each(4 total)-no lawyer by us. Owner agreed job subpar-provided verbal bid in Aug.
CALLING VENDOR:Owner's brother contacted vendor. We NEVER had contact-in person,on phone, or by email with vendor.
PASSING INSPECTIONS:Electrical passed AFTER electrician, who pulled permit belatedly, required replacement of 4 incorrectly installed electrical fixtures-they were against code and potentially hazardous with original location designed by owner.
REMOVING OBJECTS:Owner would complete an aspect of a job AGAINST the wishes of the customer?
1. Permits requested by us during design phase - met with reluctance by Serenity Kitchen and Bath owner (owner). Had to remind owner to get permits day before start of project - only Building-Home Improvement Permit obtained. Wed Week 1 - our contact with local Building Dep't forced obtaining necessary plumbing and electrical permits (installers pulled off job TH Week 1 - returned M Week 2). Rough-in inspection for Building Permit never called in.
2. Electrical and plumbing work completed by company-employed installers (not licensed tradesmen) - not by electrician/plumber pulling permits. Electrician evaluated work - already installed fixtures found to not meet code requirements: moved light/fan combo from shower area to toilet area, & single dome light from over toilet to shower [NOTE: required covered light not installed]; heat lamp moved outside of shower area, and switch increased to 4-way and moved to outside wall. GFI added to shower light and heat lamp. NOTE: owner "designed" original location/type of fixtures in his bid. Plumber evaluated work - added metal stud caps.
3. Plumbing Permit - Installers were scheduled to lay shower pan over extensive new pipes - we stopped work. Contact with local Building Dep't - rough-in inspection required before laying floor. Inspection occurred next day (passed rough-in) and installation shower floor resumed.
 4. Vanity countertop/vessel sinks - Corian countertop delivered Wed. Week 3. On arrival inside home for 1st inspection, it had 2 eleven (11) inch circular cut-outs - vessel sinks ("pebbled" with very irregular outer surface) sat recessed about 3-4". Vessel sinks were countertop at showroom display - seen together by one of us, owner and our interior designer [have signed, notarized statement from the interior designer stating expectation was for countertop placement]. Manufacturer's installation directions call for a cut-out of not more that 1 1/2". We removed sinks from bathroom during discussion phase. Owner in subsequent email stated "the top that we delivered to the job this week, and that was custom fitted for your opening on site prior to installation, is what our agreement calls for" and "you took the sinks, faucets, and accessories from the bathroom, which prevented us from finishing the project as outlined in our agreement." Note: contract calls for "cut-outs for vessel sinks" without dimension stated.
5. We attempted resolution of countertop/vessel sink installation: 1.Wed Week 3 we offered splitting the cost (~$450 each) - owner declined but offered to "order another custom top, at your expense" and "swap the tops". 2. TH Week 3 We counter-offered (#1) to pay for full cost of countertop, keep the original countertop, and make payment in full when outstanding inspections were completed and passed - owner declined stating that all payment would be due for the project to date except for $2000 to complete countertop and vessel sink installation with that due upon installation. "Inspections will be called in at the appropriate times, per -, and Serenity." Also stated, "Other costs incurred by Serenity could be added, per our proposal, if an amicable solution is not reached."  3. Fri Week 3 We counter-offered (#2) to pay for full cost of countertop with specifications for cut-outs for vessel sinks to be made by plumber, and set a schedule of payments based upon schedule of permits passing (sited sources from local Building Department's website including "Final Approval. The Building Department will provide documentation when construction is complete and code compliance is determined.") - owner declined Sat Week 3; response in part "The emails regarding what you will pay when, and only after this or that inspection, is not part of our agreement. Our agreement has no mention of permits or inspections, and/or their basis for payment for said agreement." Two proposals were presented with deadline of acceptance by Mon Week 4 or "And finally, due to your having removed items that were purchased by Serenity Kitchen and Bath, from the jobsite proper, preventing us from otherwise finishing your project, I have been instructed to file a lien against your property to protect my interests, on Tuesday morning if the above terms have not been met and/or agreed to. The fees associated with the lien would be added to the lien, and will have to be paid prior to releasing the lien." Included was an Invoice which included: "Homeowner provided mirrors, no mounting hdwr $135.00; Homeowner provided lights, no mounting hdwr $145; Change order to Move Switches & patch wall $195.00" NOTE: First two items were added after statement in #2 above. Last item was cost for changing 3-way switch (included in contract) to a 4-way switch which was required to meet code.
6. We identified on Sun Week 4 on the owner's personal Facebook page (then unrestricted access) a posting and a subsequent comment that appeared to us, by content and timing, to refer to us in a negative way.
7. We began significant contact with our attorney on Mon Week 4 but due to need to address concerns regarding the permit issues, the countertop/vessel sink issue, the seemingly arbitrarily added costs, and the Facebook posting, we were not able to meet the deadline imposed by the owner. We received by Express Mail mid-day Wed Week 4 an item from the owner which had been mailed mid-day Tue Week 4. It contained a "Pre-Lien Notice" prepared and signed by the owner (no identified attorney representing the owner). We were advised by our attorney to pay the amount in full with the demand that the lien be removed and our attorney hand-delivered such on Fri Week 4. NOTE: There is no governmental record of a lien being placed on our property in Dec. 2011 so the owner apparently did not follow-thru with the required lien steps.
8. In January, we contracted with a new company to complete the project. Work included: installation new Corian countertop with countertop vessel sink and vessel faucets (work subcontracted to the licensed plumber who had taken out the new permit), remainder of vanity backsplash with grouting/caulking, frameless glass panel shower wall with ShowerGuard, 2 towel bars and 2 towel rings, and heat duct vent in vertical wall; as well as correcting issues of inadequate grouting of both shower soapdishes and leaking spa tub hand-held shower. A separate contractor completed the painting of the shower room ceiling. Cost for all materials/labor for full completion of project = $3882.
9. In January, both we and our attorney had discussions with the local Building Department. We noted that a "Hold" had been placed on Serenity Kitchen and Bath's (company) license on 12/1/11 which coincided with our call to them that precipitated the electrical and p"

We are committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade, combined with ability, is what makes us true professionals. Above all, we are watchful of our customers' interests and make their concerns the basis of our business

Turn to us your trusted pro for your next project. With over 5 years experience, we work hard to bring each customer the best possible service and quality available. We pride ourselves on the quality of our work. We treat all our customers with the professionalism and respect as a vendor that has worked even on NFL stadiums. No job too big or too small. We look forward to working with you on your next project. We welcome your questions and thank you for your interest.Over We are family owned and operated. Feel free to give us a call!! We also offer zero money down financing.

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*** FOR FASTER RESPONSE- CALL 260-715-0138*** We are a full service, turnkey, family owned and operated remodel and renovation company. With over 60 years of combined experience in the business. We can assess and troubleshoot any job no matter how big or small. Our Mission Statement: "To exceed all our clients expectations and keep setting the bar higher in service, quality and efficiency on every job we do ." We're not happy unless the customer is happy."

12 Kilo Plumbing LLC is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers' interests, and make their concerns the basis of our business.

Family owned business with over 10 years of experience handling all your Plumbing needs for residential plumbing repairs. \nWater, fuel, and drainage systems. **There is a $50.00 trip charge that will be waived if you hire our company.