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Last update on November 11, 2025

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Gas Logs questions, answered by experts

Element, gas features, and complexity, including venting and connections, are typically higher due to safety and expertise factors.

Most gas companies and utilities brokers will send a technician to relight a pilot light, but this may demand a service call fee. Contact your local gas company to inquire about available pilot light services. If it’s a no-go, just follow the aforementioned steps and light the manual boiler’s pilot light yourself. 

The size of a pipe isn’t always the outside or inside diameter. Rather, it’s a nominal diameter that depends on the type of pipe. For male pipes, you’ll need to measure the outside diameter. For female pipes, you’ll need to measure the inside diameter. You’ll then need to use a nominal diameter conversion chart to get the actual pipe size you’d buy in the store.

Shut-off valves, like any other piece of metal hardware, can corrode, age, get worn down, and eventually break or rust into place. Occasionally spray your shut-off valve with WD-40 to stall it from rusting. If it really gets stuck, a wrench and WD-40 will usually do the trick, but you will need to call a plumber if it’s completely unmovable.

Venting a gas water heater out of the roof is preferable in most cases. Heated exhaust gases naturally rise, so a vertical vent pipe is efficient. If you’re trying to vent through a pipe exiting a wall, the angle of the pipe may be more horizontal than vertical, making the venting system less effective. If you go through a wall, you may need to add a fan to ensure a successful expulsion of the gases outdoors.

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