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Avatar for Crawlspace / Basement Waterproofing Solution
Crawlspace / Basement Waterproofing Solution
4.4(
256
)
Building Site - Preparation and ClearingBuilding Site - Preparation and Clearing - For BusinessExcavation - Major Grading or Resloping+2 more

Serving Saint Elmo, IL and surrounding areas

In business since 1998

Free estimates

Credit card accepted

"RESPONSIVENESS TO NEEDS
There are different measures of success on any project and different constraints and issues that will challenge those measures.  My primary measure of success was a DRY basement, and Brian?s proposal to deliver it was comprehensive. He was committed to meeting my request while satisfying my second measure of success: do it at an affordable price.

ESTIMATE
Brian does all estimates himself instead of sending out salespeople (which I appreciate).  I scheduled Brian's first visit in the days following a large rainfall that caused flooding in neighboring areas, so his schedule was packed. Understandably, Brian was crunched between appointments when he arrived slightly behind schedule, but he had kept me updated in the hours preceding his arrival.  Brian quickly conveyed a focus on resolving the seepage problem.  He also listened to my concerns, identified primary and secondary issues, and said he would send a thorough e-mail containing precise details for a solution with a cost breakdown.  He arrived and left in about hour, and within a couple days he sent an e-mail estimate with two options. 1) A complete basement drain tile system with crack repairs, or 2) a partial system that he believed would resolve the problem at a lesser cost. He offered to allow me to "upgrade" to the full system in the future and pay the difference between the two estimates. This type of offer was not even discussed by the three other companies (two big names and one small business) that came for estimates.

With the exception of the extended (years-long) payment / financing options offered by the larger companies, Brian?s proposed solution was almost a hands-down winner.  The other small company was comparable, but after sending the initial estimate, Brian offered to return on the weekend to give me the opportunity to talk again when there was more time.  Other companies' approaches to doing exterior excavation ranged from doing minor reinforcement to not even wanting to touch it.  Brian, in contrast, said he can?t honestly guarantee a dry basement when he didn?t know what the previous repair looked like.  He offered to completely excavate the two walls that had work done previously and to replace (if necessary) any inferior quality materials with his own fix.  Now we're cooking with gas!  The cost of the job remained competitive, and this ?extra mile? effort on top of everything else fully satisfied my need to be 100% sure the seepage would be stopped.  I opted for the full drain tile system.

TIME
The timeframe Brian quoted was in line with all of his competitors: 2 days max.  The time element of the job met some challenges, taking 5 full working days to complete, (Tues-Fri plus half days Sat-Sun).  The reason?  The crew found the floor was new, dense 4-inch concrete poured on top of the original 4-inch concrete floor.  This meant twice the work for the breakup crew that was prepared for a conventional job, making it impossible to accommodate the original time frame. Brian promised to never leave a job unfinished, so he juggled his crews' schedules to make daily progress, and he never once raised his price despite the extra time or material (concrete) required. I was very grateful.  He also personally came to finish the job on the weekend rather than pushing it out to Monday or Tuesday.

EXTRAS AND RESPONSIVENESS
Some plumbing in the floor was impacted by the concrete breakup and required repairs due to its age and condition.  Brian took the time to find the exact materials I requested for the repair and installed them.  I was not present at installation so he took photos and video and sent them to me via smartphone so I could verify he got it right.  What other contractor does that?! He also paid attention to every detail for laying out the design of the downspout tie-ins, finishing touches, and every single special request I threw at him. He also spotted an additional leak in the corner of the foundation and sealed it up as well. His commitment to resolving every issue to my satisfaction was outstanding.

Brian made himself accessible via phone, e-mail and text, and he responded quickly to inquiries.  I wanted to know every detail of the work, and Brian accommodated. Another totally unexpected surprise came when Brian discovered that some of the promised work did not need to be performed, and he provided credit for this instead of using the difference for my extra requests.

SATISFACTION
"You'll be happy," is Brian's mantra.  He addressed a couple gripes - dust exposure to the first floor space; a few trampled plants outside - by providing equitable financial credits.  These professional oversights on his crew's part are unacceptable to Brian, and credit on the final bill was all he could do to make up for it.  Overall, the crew was polite, and one even brought a stack of extra floor tiles from his personal supply to replace some I'd lost during demolition work I had done weeks earlier!

From start to finish, despite delays and minor shortcomings, Brian executed on the proposed project by 100% nailing the two most important measures of success ? quality and cost. As for timing, the job ran long but Brian didn't quit until the job was done. I never expect perfection; nevertheless, Brian aimed to earn my satisfaction as his primary goal. I give an A+ on nearly every category, taking a point or two away for the issues mentioned.

Rain is coming in the next two days, and I'll only edit this review if the repairs fail to deliver a dry basement.  I am posting this review before the rain comes as a vote of confidence that I won't have to change a word.

The most important criterion to assess a job well done is whether you'd recommend a service provider to a family member or friend.  In Brian's case, I absolutely would."
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+13

Recommended by90%of homeowners
Avatar for McDonagh & Sons Plumbing & Sewer Inc
McDonagh & Sons Plumbing & Sewer Inc
4.1(
69
)
Building Site - Preparation and ClearingBuilding Site - Preparation and Clearing - For BusinessExcavation - Major Grading or Resloping+2 more

Serving Saint Elmo, IL and surrounding areas

In business since 2010

Free estimates

Emergency services offered

"Provider was prompt, professional and friendly.  Arrived at the agreed upon time for a free estimate and performed work same-day after we agreed to the price.  He stuck to the price despite taking longer than expected and more work than usual due to worn-rusted pipes in my home.  Cleaned-up after himself and left no sign that work was done other than our new, working toilets.  We are very pleased and reccomend McDonagh & Sons Plumbing & Sewer Inc.


"
Recommended by96%of homeowners
Avatar for Patrick's Landscape and Lawncare, LLC
Patrick's Landscape and Lawncare, LLC
4.2(
22
)
Landscape - Minor Grading or Resloping

Serving Saint Elmo, IL and surrounding areas

In business since 2010

Free estimates

Small jobs welcome

"Very professional service! Would highly recommend them. Had proper equipment for the job and were fast and efficient! Price was very reasonable. We’re here when they said they would be. Definitely my new lawn and landscaping guys!! Sooo glad I found them!!!"
Response time1 day
Response rate87%
Recommended by82%of homeowners
Showing 1-10 of 35
Excavating questions, answered by experts

Completion time ranges from days to weeks, contingent on project size, environmental conditions, and regulatory approvals.

Underground downspouts refer to the sections of downspout extensions that lead away from your home and gutter system. While they cost more than traditional extensions, they can provide several benefits, such as less frequent damage and no need to move them for lawn care tasks. Whether they're worth it or not depends on your budget at installation time and how much convenience they'll add to your situation.

The cost to drill a well varies, with a national average of around $5,500 for a 150-foot well. However, prices can fluctuate significantly based on several factors, including your location, the required well depth, geological conditions, local regulations, and the specific drilling methods used. For the most accurate cost assessment, it is best to research and get quotes from local well-drilling professionals in your area.

Yes, an excavation company is the best option for land grading and yard leveling. General landscapers might be able to tackle these projects, but an excavation company will do a better job because they’re used to operating the necessary heavy machinery. Landscapers might opt to do the work manually, which takes much longer and could cost you more in labor fees. Finally, excavation companies will understand local regulations and know when you need permits to legalize the work, while a landscaper might not.

Depending on the severity of the freeze and the method used, thawing frozen underground pipes can take anywhere from 30 minutes to several hours. Applying heat directly to the pipe using heat tape, infrared lamps, or hot water jetting can speed up the process. However, patience and careful monitoring are key to avoiding pipe damage.

The Saint Elmo, IL homeowners’ guide to excavation services

From average costs to expert advice, get all the answers you need to get your job done.