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Avatar for Crawlspace / Basement Waterproofing Solution
Crawlspace / Basement Waterproofing Solution
4.4(
256
)
Building Site - Preparation and ClearingBuilding Site - Preparation and Clearing - For BusinessExcavation - Major Grading or Resloping+2 more

Serving Brownstown, IL and surrounding areas

In business since 1998

Free estimates

Credit card accepted

"RESPONSIVENESS TO NEEDS
There are different measures of success on any project and different constraints and issues that will challenge those measures.  My primary measure of success was a DRY basement, and Brian?s proposal to deliver it was comprehensive. He was committed to meeting my request while satisfying my second measure of success: do it at an affordable price.

ESTIMATE
Brian does all estimates himself instead of sending out salespeople (which I appreciate).  I scheduled Brian's first visit in the days following a large rainfall that caused flooding in neighboring areas, so his schedule was packed. Understandably, Brian was crunched between appointments when he arrived slightly behind schedule, but he had kept me updated in the hours preceding his arrival.  Brian quickly conveyed a focus on resolving the seepage problem.  He also listened to my concerns, identified primary and secondary issues, and said he would send a thorough e-mail containing precise details for a solution with a cost breakdown.  He arrived and left in about hour, and within a couple days he sent an e-mail estimate with two options. 1) A complete basement drain tile system with crack repairs, or 2) a partial system that he believed would resolve the problem at a lesser cost. He offered to allow me to "upgrade" to the full system in the future and pay the difference between the two estimates. This type of offer was not even discussed by the three other companies (two big names and one small business) that came for estimates.

With the exception of the extended (years-long) payment / financing options offered by the larger companies, Brian?s proposed solution was almost a hands-down winner.  The other small company was comparable, but after sending the initial estimate, Brian offered to return on the weekend to give me the opportunity to talk again when there was more time.  Other companies' approaches to doing exterior excavation ranged from doing minor reinforcement to not even wanting to touch it.  Brian, in contrast, said he can?t honestly guarantee a dry basement when he didn?t know what the previous repair looked like.  He offered to completely excavate the two walls that had work done previously and to replace (if necessary) any inferior quality materials with his own fix.  Now we're cooking with gas!  The cost of the job remained competitive, and this ?extra mile? effort on top of everything else fully satisfied my need to be 100% sure the seepage would be stopped.  I opted for the full drain tile system.

TIME
The timeframe Brian quoted was in line with all of his competitors: 2 days max.  The time element of the job met some challenges, taking 5 full working days to complete, (Tues-Fri plus half days Sat-Sun).  The reason?  The crew found the floor was new, dense 4-inch concrete poured on top of the original 4-inch concrete floor.  This meant twice the work for the breakup crew that was prepared for a conventional job, making it impossible to accommodate the original time frame. Brian promised to never leave a job unfinished, so he juggled his crews' schedules to make daily progress, and he never once raised his price despite the extra time or material (concrete) required. I was very grateful.  He also personally came to finish the job on the weekend rather than pushing it out to Monday or Tuesday.

EXTRAS AND RESPONSIVENESS
Some plumbing in the floor was impacted by the concrete breakup and required repairs due to its age and condition.  Brian took the time to find the exact materials I requested for the repair and installed them.  I was not present at installation so he took photos and video and sent them to me via smartphone so I could verify he got it right.  What other contractor does that?! He also paid attention to every detail for laying out the design of the downspout tie-ins, finishing touches, and every single special request I threw at him. He also spotted an additional leak in the corner of the foundation and sealed it up as well. His commitment to resolving every issue to my satisfaction was outstanding.

Brian made himself accessible via phone, e-mail and text, and he responded quickly to inquiries.  I wanted to know every detail of the work, and Brian accommodated. Another totally unexpected surprise came when Brian discovered that some of the promised work did not need to be performed, and he provided credit for this instead of using the difference for my extra requests.

SATISFACTION
"You'll be happy," is Brian's mantra.  He addressed a couple gripes - dust exposure to the first floor space; a few trampled plants outside - by providing equitable financial credits.  These professional oversights on his crew's part are unacceptable to Brian, and credit on the final bill was all he could do to make up for it.  Overall, the crew was polite, and one even brought a stack of extra floor tiles from his personal supply to replace some I'd lost during demolition work I had done weeks earlier!

From start to finish, despite delays and minor shortcomings, Brian executed on the proposed project by 100% nailing the two most important measures of success ? quality and cost. As for timing, the job ran long but Brian didn't quit until the job was done. I never expect perfection; nevertheless, Brian aimed to earn my satisfaction as his primary goal. I give an A+ on nearly every category, taking a point or two away for the issues mentioned.

Rain is coming in the next two days, and I'll only edit this review if the repairs fail to deliver a dry basement.  I am posting this review before the rain comes as a vote of confidence that I won't have to change a word.

The most important criterion to assess a job well done is whether you'd recommend a service provider to a family member or friend.  In Brian's case, I absolutely would."
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+13

Recommended by90%of homeowners
Avatar for McDonagh & Sons Plumbing & Sewer Inc
McDonagh & Sons Plumbing & Sewer Inc
4.1(
69
)
Building Site - Preparation and ClearingBuilding Site - Preparation and Clearing - For BusinessExcavation - Major Grading or Resloping+2 more

Serving Brownstown, IL and surrounding areas

In business since 2010

Free estimates

Emergency services offered

"Provider was prompt, professional and friendly.  Arrived at the agreed upon time for a free estimate and performed work same-day after we agreed to the price.  He stuck to the price despite taking longer than expected and more work than usual due to worn-rusted pipes in my home.  Cleaned-up after himself and left no sign that work was done other than our new, working toilets.  We are very pleased and reccomend McDonagh & Sons Plumbing & Sewer Inc.


"
Recommended by96%of homeowners
Avatar for Patrick's Landscape and Lawncare, LLC
Patrick's Landscape and Lawncare, LLC
4.2(
22
)
Landscape - Minor Grading or Resloping

Serving Brownstown, IL and surrounding areas

In business since 2010

Free estimates

Small jobs welcome

"Very professional service! Would highly recommend them. Had proper equipment for the job and were fast and efficient! Price was very reasonable. We’re here when they said they would be. Definitely my new lawn and landscaping guys!! Sooo glad I found them!!!"
Response time1 day
Response rate87%
Recommended by82%of homeowners
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Excavating questions, answered by experts

To drill a shallow well, you may be able to use a drive well point. This is a tapered point that is driven into the ground. A drill bit at the end of PVC pipe may be another option to consider. A lot of the cost depends on what tools are available near you.

Digging a bush up by the roots is the most natural DIY method for removing a bush stump. Start by identifying the shrub type and revealing its roots. Cut the shrub to its base and loosen the soil, ensuring no utility lines are nearby. Optionally, treat the base with herbicide, then dig around the roots and cut a circle around the shrub using various tools. Dig a trench, cut the base of the root ball, and finally fill the hole to prevent regrowth. This thorough process ensures complete removal without damaging surrounding areas.

Yes, trenchers can go through gravel. Gravel is made up of smaller, softer rocks that certain trenchers are able to cut through. Just be sure to use a rock wheel trencher or chain trencher, both of which are made to cut through rocky landscapes and gravel pathways without dulling the teeth or chain.

The rules and regulations regarding groundwater use vary between states. To find out if you can dig a well on your property, you’ll have to consult these regulations, address any compliance requirements, and get the appropriate permits. It’s also important to check that your intended location has the right geology and water table to support a well.

While you can save some money by digging your own pool, you may end up paying more in construction equipment rental fees in the long run. You could, however, focus your DIY energies on lowering the cost of leveling your lawn for your pool or filling in surrounding landscaping after construction.

The Brownstown, IL homeowners’ guide to excavation services

From average costs to expert advice, get all the answers you need to get your job done.