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"We didn't receive the sign off from the city inspector. called Lincoln sewer, a couple of days later paperwork was left in the doorway. A simple receipt signed with the word "passed". The inspectors card was with it. I called him and asked how did the line look out to the street? He said he didn't know cause there was no camera to view the line. I asked him what did he pass then? he said the installation of the cleanout. I called Lincoln sewer, they came out again, re rodded, ran the camera down the line. It was clean from the catch basin to the parkway, but at the curb and beyond there was water in the line and you couldn't see anything. Lincoln sewer seemed to find that odd. they ran 50 ft of rod and camera into the street and the camera, and kept on searching in the street for where the rod or camera had made it do. but couldn't find it. They stated "your drain is fine" those pipes in the street could make a drop off. Me being overtly trusting, I helped load their heavy equipment into the truck and off they went. ........I've been calling the ward office to have the tree causing the problem to be removed, and they told us we should sign up for the city's private drain program, where the city checks the drains and fixes the drain if the problem is in the parkway to the street. I called the city and they said I had to hire a licensed plumber to rod and camera the line with an inspector to sign off on! I told him what took place, and he said, that's not right, call lincoln sewer back and have them camera the line with an inspector present to see it to the street. the permit is good for a year. Infuriated, I called lincoln sewer, only to rudly @#$#@ curse at the nice lady who answers the phone for them. My bigley Bad. Instantly I got a call back ******** me out for my language! I agreed, it wasn't her fault, it was his. We're scheduled for a 3rd time, with a camera and an inspector. I called the nice lady back and apologized. The third and visit is next week. The season pro from Lincoln sewer was upset when he found out no cam was present for the inspector. He felt bad by not being their, I should have been there, but had to leave, do to mom in laws things. But that doesn't change anything. I still coughed up 2800 bucks. Have had no water back up issues since, nobody likes paying for a service that was sold to me, then not getting it. A city inspector didn't look at a camera and inspect my drain from beginning to the street. There could still be a problem, and there shouldn't be. A lot of Ugliness has happened and is still happening. None of this would have occurred if the camera was there for the inspector to view as contracted on the the first visit. I'm upset, the nice ladies upset, the Lincoln sewer is upset. But I still don't have proof from the city that things things are good as promised or paid for."

"It was a great deal and I'm glad we had it done. The crew did the assigned work quickly and efficiently, reporting the results to me and answering my questions about other work. They offered me an alternative for rodding the waste stacks and we are considering it. There was no heavy pressure, just good information and description. It's more expensive than what we are doing now but the technique looked interesting so I will pursue and get back to them. Even if we don't do the hydroblasting we may still use this company for the rest of our work."

"Vince's foreman walked through the job's scope and his crew quickly and efficiently trenched the basement floor on the first day.  There was a miscommunication about the drain tile being a continuous circuit and the crew readily fixed the problem.  Day two was laying drain tile, weeping the cinder block and covering tile with concrete.  Initially the cinder block was not drilled twice- once through each core for weeping water- but after speaking with the foreman, he readily drilled each core. 
The crew outside paid attention to my concern that the discharge was in an aesthetically pleasing location and did a good job at preserving the lawn.  They were also kind to my garden.  With the plants they had to dig up, they did leave a nice root ball, but they did not replant the plants.  I did not realize this and one did die.
Per Vince's suggestion, our front gutter which handles the watershed for half of our house was tied into the drain tile discharge pipe.  This corrected an erosion problem plus removed more water from near our foundation. The gutter did end up at a slightly stressed angle but Vince said he would send someone by when they are next in the area and that it would be easy to correct.
Vince did recommend a basic pump back up and a more expensive NexPump back up.  We went with the more expensive Nexxt and love it.  Also the sump itself is wonderfully quiet.
After the job was completed, we did notice damp spots on the cinder block.  Vince and his warranty guy did come out and evaluate the problem.  His warranty guy reopened some weep holes which seemed blocked with silt plus caulked the plastic cove molding.  I appreciate Vince being willing to personally come back and check out his crew's work.
Reliable Basement's price was $2,000 lower than my second choice for a water proofing company.  The value for the dollar was excellent, but I did have to watch that the job was done the way we wanted.  Communication was somewhat hard since the foreman was not completely fluent in English.  However, the crew was polite, and more that willing to do what we asked.

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"Sink was stopped up and the bathtub was running slow.  The team arrived on sort notice, coming when they said they would.  The work was done  and the  bathroom cleaned up in a short period of time.  It cost me $388 to rod two drains.  The price was shocking.
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"Mike and Scott did an excellent job and left the area completely neat and clean. Will use them again !"

"Provided good service for a good price, even offered some helpful tips on the type and manufacturer of the disposal to best meet our needs.
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"Everything went great. Having repeated back-ups in the basement I decided it was time to do something. Black Diamond came out and put a snake camera down the access pipe while I watched. I was able to see the several places where roots had become an issue in the outside pipe. After explaining my options clearly I decided to have them install an outside access pipe to get to the "root" of the problems more easily. The pricing was fair and they came out exactly when they said they would - even though the temps were around zero outside! Despite the cold the work was done pretty quickly. The only drawback is a minor one. A mound was left behind at the dig site which I was told would settle after the ground thawed and perhaps some rains. It did settle a little bit, but there is still a good sized mound of dirt in my front yard. No big deal. I have had no plumbing issues since they installed the pipe and did a proper routing of the pipes. Overall great job.
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"The crew of two arrived promptly in the morning, and were professional and efficient. Replaced two old pull out faucets with two new pull down faucets that we purchased. We also had them inspect the sinks and garbage disposals to make sure they were secure, and re-caulk around the sinks. Shortly after they left, I checked the pull down on the island which was fine, but the faucet on the double sink had problems with the pull down. I didn't notice it until five minutes after they left, so I called to let Derek know. Derek came out mid-afternoon to take a look, and moved the drain line for the dishwasher which was restricting the new pull down hose."

"Since this is the 1st time I change HVAC system, I spent quite of time on researching various brands and contractors. After reading consumer report, reviews in Angie's list/Yelp, and talking to friends, neighbors and colleagues, I finally decided to go with TDH Mechanical for Trane system.

The reason I selected TDH is simply: best price + best system + 12-year labor warranty. Based on consumer report, Trane is one of the top tree who has the least reported issues. And some friend highly recommend me Trane system. Then, I went to Trane's website to find TDH listed as one of the local authorized dealer and also read all their reviews on Angie's list to confirm that they could provide quality service. I thought it could be expensive, but surprisingly, their quote beat all the other contractors I've talked to. And they're the only dealer who provide 12-year labor warranty.

After the installation, I knew that I made the best decision. The technicians are very nice, polite, knowledgeable and most importantly, did a fantastic job on installing the new system. Brian, the main salesman, is also very nice and responsive. I was so happy to work with him as well during the whole process from quoting to installation."

"Everything went really well. Troy came out on time and rodded out main sewer in about an hour. Very professional and that took care of our problem. I would use The Scottish Plumber again."