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"This was a job that should have been 2 days. All concrete was paid on 4/30/25. He did not start the job until 5/5/25. I was concerned about how long it took Roy to start the work. On the start day 2 of his family members showed up and 20 minutes later Roy showed up with another family member. Then Roy left taking 2 of his guy and leaving 1 guy to work. The guy that stayed did the grinding on one side of my home. Roy came back at 6 to pick the worker up. This guy said he was a cousin just helping him out. The next day there was a different guy he brought to my home. Another cousin who also advised me Roy called him to help out and he is visiting from Atlanta for 2 weeks he dropped him off at my home around 9 am and didn't come back to get him until 10 that night. This person the rest of the grinding at my home for 2 days removing the old mortar. On day 5 or 6 there was a different man named Chester and once again Roy dropped him off and left. This is the guy who was doing the actual tuck pointing. From day 5 until day day 15 this man was dropped off and the whole time he was here there was little to no work completed each day. In the beginning I assumed he moved slow because he was older, however as I watched him more over the next few days I noticed he couldn't keep his eyes open as I talked to him. This guy would nod off in the middle of a conversation and i asked him if he was ok his reply was its the weather. There was 1 particular day he was sleeping on a bucket in front of my house waiting for Roy to come back and mix the mortar for him. I advised him he couldn't be in front like this and I offered him some water and said he could sit in the back yard. Every morning Roy would drop this man off and leave. I watched him sit in my driveway for 2 hours doing nothing and he would do about an hour of work and leave. This took place everyday. This is why this 2 day project turned into a 15 day nightmare. My neighbours also noticed he would walk across the street and stand there for 20 minutes and nod off or leave again. So basically this was a drug addict that he had working on my home. After day 10 explained to Roy once this part of my home is done I didn't want to do anything more work going forward. pointing is done at the bottom of my home, I didn't want to do anything else with my home since deposit that I gave him for the full amount of the work that should have been done was enough to cover the tuck pointing around the bottom perimeter of my home, Made it very clear to Roy that i did not want to move forward with anymore work because stated he wanted to bring in some guys to start on my front porch and i advised him no more work will be done and i have a video of me telling him this. On Saturday 5/17/25 Roy thought I was not going to be home. And as usual he dropped Chester off and left. Well Chester sat in my driveway for about 2 hours he didn't do any work or attempt to put back my bricks that were removed and he left at about 11. Around 12:30 I was hearing some bumping and banging on my roof so I looked outside and saw a different guy messing with my chimney. I asked the man. What is he doing on top of my roof messing with the chimney, and he advised me that he was the tuck pointing guy. This man came on my property without my knowledge and he didn't ring my bell to advise me he was going on my roof. I told him to get off of my roof and as far as I'm concerned no one should be up here messing with my chimney. When I asked him where Roy was, he said he did not know who Roy is. I said well, who sent you over here. He told me a guy named Mike asked him who is Mike? He said that is the guy that he works for. Roy was trying to be slick because he thought I was not at home so he tried to start another project and hit me with another bill when i made it clear to him i did not want to move forward with any other projects as we discussed. I've never heard of this Mike person before. So I instructed the man to get off of my roof. And to get the letter off of my gutters, at that time someone named Mike shows up that I have never seen before and he said Roy asked him to find someone to do the tuck pointing. I then asked the guy who was on my roof. Where is Chester. His reply was no one was here when he arrived. 30 minutes later, Roy shows up and I told him why do you have someone doing work on my chimney, when I clearly told you I was not doing anymore projects. I advised Roy the bottom of my home is not complete so how are you starting on another project. He called himself being slick and was going to hit me with another bill. I also told him that he's been at my house way too long. Doing a two day job that has taken almost 16 days. Roy had Chester remove 2 layers of my bottom bricks that sat stacked up in my driveway for 5 days strait. The bricks that he removed from the bottom part of my home, sat in my driveway for 5 days.We got rain in my in Chicago and it rained in my house.I also called Roy to tell him I got water coming in my basement from the bricks that were removed 3 days ago and his reply was OK and what do you want me to do about it. Roy never called me or sent me a text to tell me that someone will come on my roof to do anything which he did not have permission to do. The person that was on my roof never ring my doorbell. They came on my property without me knowing anything about it. He didn't know who Roy was and I didn't know who Mike was. This is totally unacceptable. This whole project has been a nightmare and Roy hire drug addicts to do the work in my house. This Chester guy said that he was sick, but all my neighbours noticed how he would leave and walk back and forth across the street. They watched him everyday and would contact me asking what is he doing walking back and forth. the day that the project was finished. I stayed in my backyard watching him and I noticed that he would leave and come back. He would leave and come back. He did this about 5 times this day. On 5/19/25 the project was done and it looked horrible. When I walked down my driveway there was another young man that i had never seen before with a runny nose. When they all were leaving, I asked Roy is this the finishing product? He said yes. I also asked him about the clean up and his reply was I will call you. So all this trash and garbage was left which should have been cleaned the same day. The next morning Roy called to say he could not come by to clean and to put his stuff under my shed. At this time I knew if I waited on him this trash would be in my driveway for another week or more so I got up and cleaned it myself which took me about 6 hours to complete. On Saturday 5/17 Roy tried to be slick and thought I would be home on that Saturday and he sent someone to my house without my knowledge and without informing me. I would also like to mention he had another client yelling at him about a job he was doing and the man said "verbatim " I paid you all this money and you did not finish this job. Roy had him on speaker phone and now i see why he was cursing and yelling through the phone. Because by the end of this whole fiasco, I felt the same way. I am requesting $3800 of my money returned. Because this is the amount that is going to cost to have someone come and redo what he hired drug addicts to do. I will provide pictures and surveillance videos of each day as well as the conversation that took place."

"We had an outside exposed retention wall for our basement steps that needed replacement. The work was done in a timely fashion and with an excellent creation of the new wall. Also, they were reasonably affordable considering the scope and size of the project involved."

"Outstanding work! Showed up at the time promised, very professional, did an exceptional job."

"They did an excellent job in a very timely matter, and very competitive rates!!!"

"Good work in general; our basement no longer sees water for over 3 years now, which is the most important thing. But there were some real issues: The biggest issue is that USW did not adhere to local electrical codes, and did not arrange for a final inspection of the project. So we didn't find out that it wasn't to code until years later, and now it's a big hassle and minor cost to fix and get the permits. Ask your local gov yourself what you need to do for permits and inspections; don't rely on USW! USW said they would seal any foundation cracks found along the way; they didn't do this until I bugged the warranty dept about it (but they did do it eventually). USW sent someone out for the "annual checkup"... over 2 years after the install. It's a good thing they (eventually) did, because they discovered the backup battery wasn't charging. Now I know to check this stuff better myself. Prices also vary wildly and are kind of negotiable (I'd give more detail but I'm out of space)"

"Team arrived on time and completed the job fairly quickly"

"I would highly recommend this company! They are excellent, did a great job on my basement."