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"Mr Rooter showed up and spent 3 hours augering on our kitchen sink drain that was draining very slow. The tech gave up and started instructing me to find where the drain line ran in the basement and start cutting inspection holes in the drywall ceiling and walls to cut into pipe in the basement. Left with sinks in kitchen both full and drain was then completely plugged. Charged me $320 to make my problem worse. I called Kruser Septic the next day. They showed up and used a small jet and within 45 minutes the drain was running free and junk was completely blown out of the pipe. Total bill was $180 with 2 service techs on site."

"They fixed the furnace instead of us having to go buy a new one. Which saved us about $4,000.00. Our experience was really good. They took the time to explain everything to my husband and gave us a really good price and saved us money."

"Salesman that we were to replace dry wall. Later learned we were to have it removed. Attempts to reach supervisors and owners resulted in zero until time to do installation. Gave $1300+ down. Note: this went to the salesman, not to MABS. Then salesman stated $12,000 more if MABS removed the dry wall. Paid salesman and his friend to remove it but didn't do all of it! Sent certified letters to Cedar Rapids address after we got no verbal responses to phone calls. Later learned they receive no mail there, only in Davenport. Were to have GFI outlet placed at far end of basement. 3 electricians said not possible. Also discharge was to be underground to rear of yard which we thought meant to back! House sits on clay. Was to discharge under ground out 10 feet from house. Canceled installation and have found that other basement waterproofing companies do not require 2.5 feet of dry wall removed: only baseboard. Cost was same as MABS. Now we must pay to have drywall installed after the waterproofing is completed."

"AVOID AT ALL COSTS!!! Here is a list so you can read everything we’ve been through with this company. Spent over $11,000 in 2020 to have interior drain tile and a landing drain connected to a new sump pump Had water enter through the doorway by the drain 3 times since 2020, with the most water coming inside September of 2022 Called Safeguard in September 2022. Safeguard refused to even check the system, sent us a quote for $1,800 more work to “fix us up” without even checking anything on our property Had a 3rd party company out to inspect the drain that Safeguard refused to check. Discovered they breached our contract and connected the drain to village stormwater tiling without our consent or the consent of the village. Have never received as much as an apology. Instead, Safeguard blamed us saying the drain was clogged with leaves, and that is why we flooded. This was disproved by Roto-Rooter. Update as of 3/3/2023 AVOID AT ALL COSTS!!! Here is a list so you can read everything we’ve been through with this company. Spent over $10,800 in 2020 to have interior drain tile and a landing drain connected to a new sump pump. Had water enter through the doorway by the drain 3 times since 2020, with the most water coming inside September of 2022. Called Safeguard in September 2022. Safeguard refused to even check the system, sent us a quote for $1,800 more work to “fix us up” without even checking anything on our property. Had a 3rd party company out to inspect the drain that Safeguard refused to check. Discovered they breached our contract and connected the drain to village stormwater tiling without our consent or the consent of the village. Have never received as much as an apology. Instead, Safeguard blamed us saying the drain was clogged with leaves, and that is why we flooded. This was disproved by Roto-Rooter. The company refused to fix anything and did not respond to requests until I submitted a formal complaint on the BBB website exposing the breach of contract Have spent months (5) trying to come to an agreement we are comfortable with in order to have them out to fix the work. They do say they will repair the work for free, BUT… They tried to get us to waive their liability should the village fine us for the stormwater connection. There will be NO WARRANTY of this free work. So, if the concrete starts breaking a few months after the fix, they’re not liable. They claim they did not connect the drain incorrectly, and they are doing this fix to appease us (even though I have my contact that clearly states what was to be done, and a signed letter from the president stating that they did in fact do something else). As a result, we asked for a simple 1 year work and materials warranty just to ease our fears about something breaking in the future. Their response- WE WILL NOT ALTER THIS CONTRACT. Bob, John and Karen have been nothing but awful to work with. They are argumentative at best. The amount of times sarcasm and ALL CAPS have been used in emails by Karen, as well as the amount of times my husband has been screamed at over the phone or in person by Bob and John are immeasurable. As soon as you write them a check and they finish the work, they’re done. Even if they blatantly breach your contract (like with us), or the work is faulty, I believe they will not fix or stand by anything. They claim they have one of the strongest warranties in the business- I assure you this is a lie. If they do work and it never breaks, consider yourself lucky, because if something goes wrong they will not help you in any way shape or form to solve the problem, in my opinion. Instead, they will blame you as the customer and ignore you until you become too loud to ignore. Do yourself a favor, spend a little bit more money and go somewhere else that actually backs up their work and treats their consumers well. This is not that place. RUN AWAY. The company refused to fix anything and did not respond to requests until I submitted a formal complaint on the BBB website exposing the breach of contract Have spent months (5) trying to come to an agreement we are comfortable with in order to have them out to fix the work They do say they will repair the work for free, BUT… They tried to get us to waive their liability should the village fine us for the stormwater connection There will be NO WARRANTY of this free work. So, if the concrete starts breaking a few months after the fix, they’re not liable They claim they did not connect the drain incorrectly, and they are doing this fix to appease us (even though I have my contact that clearly states what was to be done, and a signed letter from the president stating that they did in fact do something else) As a result, we asked for a simple 1 year work and materials warranty just to ease our fears about something breaking in the future. Their response- WE WILL NOT ALTER THIS CONTRACT Bob, John and Karen have been nothing but awful to work with. They are argumentative at best. The amount of times sarcasm and ALL CAPS have been used in emails by Karen, as well as the amount of times my husband has been screamed at over the phone or in person by Bob and John are immeasurable. As soon as you write them a check and they finish the work, they’re done. Even if they blatantly breach your contract (like with us), or the work is faulty, they will not fix or stand by anything. They claim they have one of the strongest warranties in the business- I assure you this is a lie. If they do work and it never breaks, consider yourself lucky, because if something goes wrong they will not help you in any way shape or form to solve the problem. Instead, they will blame you as the customer and ignore you until you become too loud to ignore. Do yourself a favor, spend a little bit more money and go somewhere else that actually backs up their work and treats their consumers well. This is not that place. RUN AWAY."