Get matched with top central vacuum installation pros in Braidwood, IL

"Scheduled maintenance listing the issue at hand. Charged 160, unable to solve problem listed, technician was not told about relief valve in scheduling details. Charging to come back with part and service $800 for what was initially spoken for $160. Deceptive business practices."

"They knew exactly what was going on and exactly how to fix it, and the repair was less expensive than I was expecting."

"TR Miller Heating, Cooling & Plumbing I think an obvious first step for the company is to be more upfront with pricing. By offering an upfront cost of $79 to assess a plumbing issue seems reasonable. To then have a minimal price that starts at $494 for something as simple as a 45 minute repair seems very unfair. It is similar to a bait and switch--reasonable to ridiculous. I was very specific in my needs--which was to connect two 1" water pipes 4 3/8" apart. I even forwarded a pic before anyone from TR Miller came out to the residence. The explanation from the manager was inadequate and false. Manager stated pricing was based on 50% going to the technician, 40% for overhead, and 10% profit. While I have already gone through the manager's exaggerated pay rate for the technician repair at roughly $250 per hour, Glassdoor site shows a technician hourly salary ranging from $20-$33 per hour. Even at an hourly rate of $50 per hour, a 40 hour per week technician would be at an annual salary of $100k per year-- which is probably closer to reality for pricing. With inflated non-factual pricing to start for labor and then factoring your overhead and profit off of an inflated labor rate, you literally are overinflating pricing by a large margin. Very unfair for a homeowner enticed to use your service which supposedly starts at $79. Will continue to be dissatisfied with my experience with TR Miller. You are a predatory company taking advantage of people. Based on my math, you would have still had great and more fair margins for a 45 minute job charging $250 for the job."

"Great Service!"

"Mike has been an excellent friend and worker for me. I'm so thankful to have found him to take charge of returning a rental house into a prospective home to list on the market. He does great work, responds and communicates well. He's surprised me on a couple of occasions by taking care of some items I thought would require many more dollars to hire a contractor. I didn't mention I live 2,000 miles away from the rental, so it's been a godsend to have Mike onboard. Great guy, does great work."

"Prompt able to get work done but pricy"

"Went fairly well. The installer Tony was great and handled everything with no issues. Also the price was very good and warranties (much better than the other competitors noted on tv)."

"I began the project on Angi to switch out 2 old bathroom faucets for new ones. I explained the scope of the project in my angi query but also individually to Jose, owner of Santos construction, once he reached out. He provided me a fair price of 300 and we agreed to schedule the work for Monday, October 27. On that date, he was hours late and arrived around 8pm. I had the new faucets, and supply line kits set out for him and he got to work. The installation of the new faucets took about 2-3 hours. I paid him via personal check for the agreed amount and he left. He left quite a mess in the bathroom, a trash can full of water, and used 2 entire rolls of toilet paper to soak up some mess which were also left aside for me to pick up. It wasn't a huge deal but I wish he would have communicated the need for towels, paper towels or that he'd left a mess. The next day, Tuesday, I texted him at 7:30am because one of the faucets was dripping heavily and consistently all night long. He responded that he would return on Saturday. Saturday came and Jose said he was held up and could not come to fix the dripping faucet but could come Monday. I was growing irritated with the week of a leaking faucet and concerned about the wasted water and expense but we scheduled his return for monday evening. Monday evening Jose texted that he could not come. I suggested the next day and he said he couldn't return until Thursday. I expressed my concerns about my water bill and how delaying the correction of the issue was a problem. He committed to coming Thursday and said he wasn't sure why is was leaking because the valves were closed. On Tuesday morning, we realized that the other sink had been leaking profusely underneath, into the cabinet. Many toiletries and small appliances had sat in water for a week and were ruined. I immediately contacted Jose and asked him to return to fix both of his installations that day. I said I couldn't wait until Thursday with this major leak. He said he couldn't come but would come Thursday or try for Wednesday night. I contacted a plumber because I was concerned about the water leaking into rhe cabinet, and potentially the floor beneath them. The plumber found that one faucet had a peice of plastic and Styrofoam in it which caused the dripping and the other faucet had a valve left loose and open causing the major leak and subsequent damage. The cost of the plumber to fix the major errors by Santos Construction was $379.00! I contacted Jose and sent him the invoice from the plumber. I asked him to refund me what I paid to him so that I could apply it to the cost to fix his work. He refused and said there was no reason to contact a plumber since he was going to come back in the next day or so. I explained that he wa scheduled to return 3 times and the issues were worsening, and that I couldn't let water keep leaking into the cabinet, floor, and ceiling below while hoping he comes back. I would like Jose to refund me the $300 I paid him so that I can apply that to the $379.00 cost of the plumber to correct his apprentice or novice level errors. Both of the leaks, damage to our things and extra costs to plumber, were completely preventable had he not been negligent the night he installed them."