Get matched with top pool and spa technicians in Bethalto, IL

"Horrible! Prestige pools promised the world when selling us the pool and fell short at every turn. I own a home renovation company so know the game. Signed contract because they promised it would be built before the winter. Mid June after many calls they finally started. They worked a day here....a day there....never letting us know when or why . I made many calls asking when the guys would build because of what was promised and I needed to get more concrete done around the pool once they were done. Secretary every time was like talking to a recording, saying the same bull they tell everyone on why pool wasn’t done. I ended up hiring my own crew to backfill ditch in yard and grade yard that had huge piles of dirt for months left . They left a massive pile of gravel in middle of yard no where close to pool for me to get rid of. My pump pipes leaning so bad I have to re do. Concrete around the pool is undermined all over . Left concrete dust in pool and made us vacuum up. Cracks in concrete, tape , caution tape, and trash left all over the place. No matter how many calls I make they never show to finish. They take half the money on start, almost half half way through, and never show up to finish. They take as many jobs as they can to sell and once they get money you will wait forever to get started and they will put you on the back burner to finish if they even do. Worse experience ever. If I ran my business like prestige I wouldn’t have a business"

"It was really good. They were very responsive and kept me up to date with the project."

"I purchased a swimming pool from this company and paid half of the total price in a deposit of $4800 using my credit card. They strongly encourage you to use pay with a check and charge a 3 percent transaction fee for a credit card. After reading all of their negative reviews and BBB complaints, I felt that it was worth 3 percent to have the peace of mind that a credit card allows. At no time and no where on my receipt did it say I could not cancel and get a FULL refund. A week later they called me & told me that the pool I paid the deposit for was not available and they didn't know if it ever would be. They also wanted to have me switch to a different pool that was "significantly more expense at no extra cost to me" but couldn't provide me with any details of the pool so that I could check to see if it was legitimate. I requested a refund of my deposit because they could not provide what they had sold me. When I went in to pick up the receipt for the refund, I was informed that I would be charged a $144 transaction fee because I used my credit card. I refused and came home and called my credit card company and they advised that there is no transaction fee when a refund is issued. There are very limited options locally for pool companies, but PLEASE read the reviews on Yelp and elsewhere and the BBB complaints before you give these people any business, most read the same as mine."