Aqua Leisure Service Inc
About us
Swimming pool and spa, repairs, cleaning, and maintenance. chemical and part sales & we offer pool school.
Business highlights
Services we offer
Swimming pool and spa, chemical and part sales & pool school, cleaning, maintenance, repairs
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 5% | ||
| 0% | ||
| 5% | ||
| 2% |
"In regards to the inspection of your pool, our records show we did a No Charge Bid for a Pool Opening. Which you accepted and we performed. We never inspected your pool."
They worked with me and my insurance to help the installation of my pool pump go smoothly.
They taught me how to manage my pool and delivered all the equipment I asked for.
The technicians are very positive and helpful.
They are reasonably priced.
WHY DO PEOPLE WHO HAVE POOL COMPANIES, ALWAYS COMPLAIN THAT THEY ARE TOO BUSY..
AREN'T THEY SUPPOSED TO BE! IT'S FREAKING SUMMER! DON'T TAKE ON CLIENTS IF YOU CAN'T TAKE CARE OF THEM!!!!
HE TOLD ME EVERYONE THAT CAME TO MY POOL WILL KNOW WHATS GOING ON...THE GUY TONIGHT SAID
"LADY, I JUST GOT TOLD TO COME HERE AND I DON'T KNOW ANYTHING ABOUT YOUR POOL"
Another technician from this company came out at 7:30 one evening to finish what the original guys did not complete. They were supposed to do a pressure test of my lines, the guy stuck a hose in the line and told me my pipes were cracked. They did not do everything on the original order. I had to hire another contractor to come out to finish reopening the pool. He told me that the brown spots in my pool should have came up during the acid wash, but they would have just needed to taken the time to scrub it. They also had to install the jets in the water which is difficult to do. He also told me that I do not need to have my lines pressure tested and they were not cracked.
Update 7/9/14: Aqua Leisure says they have my pool cover at a canvas company, the company listed on the bill was contacted and has never received my pool cover from Aqua Leisure. The canvas company called Aqua Leisure, who said they are not returning the pool cover because we are in dispute. Plus, I have spent over $1500 trying to repair the damage they did while trying to acid wash my pool.
UPATE: SEPT 15, 2014
THIS CO HAS BEEN PAID BECAUSE NO ONE WILL PROTECT ME. NOT MY CARD CO, NOT ANGIES LIST. AND THEY STILL REFUSES TO RETURN MY 2500 DOLLAR POOL COVER. SO, I HAD TO PURCHASE A 3800 POOL COVER TO CLOSE MY POOL...THEY STOLE FROM ME, AND ITS NOT CONSIDERED THEFT BECAUSE I HANDED THEM THE COVER.
I LOVE THE WAY, SOME HORRIBLE COMPANY CAN COME IN DO A HORRIBLE JOB, I HAVE TO PAY THOUSANDS TO REPAIR THE DAMAGE THEY DID, AND THEY TAKE MY POOL COVER AND ANGIES LIST DOES NOTHING,. THEY KEEP THEM AS AN A COMPANY DEPSIT THEY FACT THEY THEY HAVE MY PROPERTY...I THINK THAT MAKES IT A FEDERAL OFFENSE...BUT THEY AR STILL A TOP NOTCH COMPANY TO A COMPNAY THAT WAS CREATED TO PROETECT US..
I WANT MY COVER BACK!
"On 5-29-14, Steve met customer, bid for Drain & Clean. Customer also wanted us to pressure test a previous companies repairs. Steve told her at that time we could start job following week. He also agreed to re-plumb pipe that the previous company had cut off & to plumb main drain in as Heat+. 6-2-14, Started Drain & Clean using 20-Gal. acid and pool still looked bad. 6-3-14 Chlorine washed pool using 10 Gal. liquid chlorine due to staining. Customer still had concerns & asked if Steve would check jobsite. 6-4-14, One crew picked up cover for repair estimate. Steve checked jobsite & found pool to be in better shape with minor staining left. Customer resumed filling pool. 6-5-14, Did not go to jobsite, waiting for pool to fill. 6-6-14, Delivered cover for repair estimate. Started system. We did not have screws for returns or anchor wedges for ladder that previous company removed. Did not have proper equipment for pressure test. Main Drain could not be re-plumbed due to being plumbed fitting to fitting. Customer yelled at service tech. until he responded the same way. Customer then called Steve and started yelling at him. When he tried to respond, she would not allow it, until Steve did hang up after being told we would not be allowed back on jobsite. Customer was very demanding & impatient. Pool was running in 1 week time. Pressure test that customer asked for could of been done the next day along with installing screws for the eyeballs & ladder wedge anchors. Cover is already at cover repair shop waiting for bid on repairs. We feel we did a good job in a fair amount of time. Also, the employees need to be on the jobsite at least once to start becoming familiar with it. Customer also would call the office numerous times a day asking about the arrival time, and get upset that we could not give her a specific time, which is hard to determine, considering we are doing services. Customer also was told often we work till dark. We, also truly operate this company according to the Golden Rule and treat everyone as we want to be treated."
Just purchased home with pool, and previous owner left with no instructions as to what needed to be done as far as closing for the season and general maintenance. After checking Angie's list and reading the reviews decided to call Aqua Leisure and I am very happy I did. Steve explained everything and checked the pool for leaks. This company is amazing, and in the spring I will be attending his pool school. He is a very nice and fair man. A pleasure to do business with now and in the future.
.It is generally a family run company, therefore you will receive personal attention to your phone calls and e-mails.
Steve is a wealth of knowledge and willing to spend the time to educate and ensure customer satisfaction.
The various pool service technicians always arrive on the date requested, though the time will varying depending on
the workload on any given day. That is to be expected as this is the busy time of the year and they work long hours
into the dark (>8:30 PM).
Highly recommend Aqua Leisure as a reputable, honest, knowledgeable and customer first company.
In years past we have used other services and has has taken much longer to get the job done. To our astonishment they were also able to fix an issue we had with the lighting system in a couple of minutes by adjusting some switches. We have been waiting for the original installer to take care of the problem for 2 years now and we had been told it would take an electrician and over $1,000 to fix the problem. We were dully impressed, and grateful for their service.
I have dealt with most major pool repair outfits in the area and none of them showed any interest in doing actual work but I am beyond pleased with Aqua Leisure.
I highly recommend them!
Licensing
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