CleanScape Solutions
Lawn Care - Fall / Spring Clean Up - For Business
Serving Maxwell, IA and surrounding areas
Approved
In business since 2018
Free estimates
Emergency services offered
"I put in a request to Angi that I needed my large maple tree looked at to see if it needed being cut down because I had been fighting carpenter ants all spring. I was given a list of contractors who would do a quote and Jonathon from CleanScape Solutions contacted me right away and drove from Ames to Des Moines to give me a quote. I thought it was a little high but needed it cut down. He said they could come the next day which was Sunday, August 18. He asked for cash and I didn t want to do cash but I told him I had Zelle. His sister uses Zelle so he asked if I could send her $200 to see if it would go through which it did. So then they came on Sunday but not at the time they said. I had to leave and got back around 3 pm and they had the tree pretty much cut down. He said he had to rent a chipper to grind the stump down and they were closed on Sundays so he said they would be back the next day which they did and worked several hours. After several hours he said they were done but they left a big pile of chopped pieces of wood and he said that it would settle and be okay. He then had me make a Zelle payment to his sister for $2,800 and left. I had a contractor out the next day to do some work for me and he was not happy with the way they left my yard he got one of his men to work on clearing all the debris because he was afraid there would be carpenter ants in that pile and it needed to be removed. It took them an hour to clean up the mess I got charged $350 to have it hauled away and that was when they found part of the stump and roots still there. I contacted Jonathon three times about it and my contractor called him several times and no answer. I just want him to finish the job of getting the stump out of my yard because I can t plant another tree there for years until it decays. The contractor s guy tried to work at it but gave up. Anyway, I am out $350 for what should have been done by Jonathon s company. I do not feel I should have to pay him more for finishing the job because I have already spent $3,350. He did not have me sign anything. He just texted the quote to me and I agreed by text to have the work done. Then he added 200 to the $2,800 quote for hauling more wood than they anticipated. The thing that bothered me when I saw the tree chunks lying on the ground I didn t see any damage to the trunk of the tree by carpenter ants so I don t even know if it was necessary to have cut it down and voice my concern to him that it looked like it was a good sturdy tree. He said that there were signs of holes in the upper branches that looked like the ants were working their way from the top down. That could be but I had wondered later if I should have had an arborist come out first and maybe would have been able to save it. Jonathon never mentioned that. He just seemed eager to get the business."
+5
Response time4 hrs
Response rate96%
33 neighbors recently requested a quote
