"Contractor was chronically late for all appointments by 2-3 hours. He stayed and worked well into the evening, even in the dark. I appreciate that he got it done eventually, but did not like having someone there till 9:30 at night. He did a good job on the concrete stairs - they look great. He left a mess in my basement when he repaired the front stoop. He also used a folding chair in my basement to stand on without asking - it is now a mess. For the wood railing on the back stoop, I specifically asked for a 4-5" space to be left under the bottom of the railing so I could sweep snow off in the winter. I also wanted the railing going down the stairs. At first, he did not want to do this (said something about code did not require it for the 3 steps going up) but it was part of the estimate that I approved. I asked him to fix the space under the railing and put on the railing for the stairs. He did come back and fix all to my satisfaction. Very nice guy, just not punctual or professional.
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"very well they worked from dawn till dusk"

"After 3 years following a complete roof replacement on 3 structures, I developed leaks on the corners in 6 locations, seemingly a product failure. Total provided Saturday service and ordered the correct color and re-scheduled for install. Their work came with a 5 year warranty, which was easy and no hassle getting done. Their staff remains professional and office staff tries hard to keep us informed through the repair. We have previously met and worked with the owner of Total, Kevin Jackson, truly a man of integrity, hard to find in roofers. It is my pleasure to recommend this company and I have.
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"The work and clean up was done on the day I called."