Total Construction Services Inc

It went great!

Disaster - started when it was raining - no one spoke English. Drove thru neighbors yeard leaving ruts and refused to fix. Left nails in the driveway. Insurance company inspected after completion and rate it sub-standard and cancelled my policy. Roof still leaks.

After 3 years following a complete roof replacement on 3 structures, I developed leaks on the corners in 6 locations, seemingly a product failure. Total provided Saturday service and ordered the correct color and re-scheduled for install. Their work came with a 5 year warranty, which was easy and no hassle getting done. Their staff remains professional and office staff tries hard to keep us informed through the repair. We have previously met and worked with the owner of Total, Kevin Jackson, truly a man of integrity, hard to find in roofers. It is my pleasure to recommend this company and I have.

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I'm very happy.  The flashing was installed to professional standards, and my roof no longer leaks.

Total Construction was a company used by the First Choice Program. When filing my claim with my insurance company, that was one of recommended companies that First Choice uses. Through the First Choice Program, I have extra warranties.

Quality looks great. There were some delays with getting them onsite. The damage was not severe enough (in my opinion) to warrant immediate attention. Total Construction was certainly responsive when I emailed and called to get updates on the progress of the various fixes.

In May 2012, we had a bad windstorm that took shingles off my roof.  The USAA insurance adjuster said the whole roof had to be replaced.  I know a little about roofs but not enough to feel comfortable about picking a company considering the amount of companies that move through here because of storms like this.  I asked USAA if they had any suggestions and they referred me their program contractor -Total Construction Service Inc. and contacted the company for me.  I got a call from the estimator that same day.  The estimator, Mitch Stringer, came to my house, went up on the roof, measured and answered all my questions.  We talked about the measurements that the adjuster had made and the material I could choose from; how they would install the roof; when and how the material would be delivered; and the cleanup.  He pointed out that my roof was not ventilated properly and we discussed how they could correct the problem and what the result of the change he proposed would make.  He took pictures before and after and did all the work to change the work order from USAA to include necessary upgrades to the roof that we had discussed.  I also had some issues with my downspouts so he spent time measuring and discussing them with me.  He had the proposal ready in 3 days and I paid no money out-of-pocket prior to the work being done.  The material was delivered the day before the work was done, the crew showed up when they said they would and completed the roof in one day.  When all was complete, Mitch came back and went over the changes and was able to demonstrate that it had indeed made a difference in the movement of air.  He did all the work to get the payment from the insurance company and I paid my deductible.  USAA and Total Construction have a great working relationship which positively impacted my experience.

The work was done to my satisfaction and at the time of my choosing and they followed up to ensure that I was satisfied.  The company demonstrated honesty and integrity and follow through.

Some delay in starting, had several day installation during which rain resulted in interior damage. Total of four seperate leaks so far (45 days). The first to leaks took 30 days to get repaired. Repair largely consisted of repeated application of silicon caulk with doubtful durability. Next rain, two more leaks, still waiting for to see if these are resolved. I suspect they are not experienced roofers resulting in installation mistakes which are very difficult to repair.  Went through Lowe's installation sales. Lowes continues to call, and contrators may appointments, but only keep about half. It is possible that this roof may eventually be servicable, but I really doubt it. Cannot recommend.

I was really surprised at what a good job the did on my walls. We had the same crew at the house everyday, and they worked very hard. I think they really take pride in they're work. They were very friendly and made sure to explain everything to me before they got to work each day.