Get matched with top window shutter repair pros in Ackley, IA

"The shower looks amazing and my boys love it. "

"Titan did a magnificent job on my property during the past week. I needed the following done: Grading work on my 3 acre property and three different types of rocks delivered. I also needed additional black dirt brought in to make it perfect. From start to finish the communication was excellent with Will. He let me know what time they would get to my job and everything that was going on during the work process. This is something that a lot of contractors just fail to do in my past experiences. They provide top notch equipment, with many different attachments for various types of jobs during the entire process. This ensures that the job is done correctly, the first time! Lastly, customer service could not be better. They (Will and Tim) stayed with the job until I was completely satisfied. Always keeping a great attitude no matter how many questions I asked. Even going the extra nine yards finishing the job better than I expected. "

"So far so good"

"Justine Duffy came put and gave us an estimate and was very nice. He did not pressure us and explained everything. We were very happy with him"

"Horrible customer service and the product is only getting worse over time. I have ordered 16 shutters from them over 5 separate orders during the last two years. A recent order late last year came with parts missing and getting replacement parts was a hassle because I had to provide pictures. How do you provide pictures of missing parts? My most recent order arrived without the mounting strips and blocking strips being pre-drilled. I received the screws and screw covers but no holes for them. After multiple back and forth with "Angie" from customer service I was forwarded a poorly spelled response from their supplier stating "usually" they don't pre-drill holes. Usually? All of my other shutters over the last two years were pre-drilled. I was then told it was my fault because this order was a single panel shutter vs all my previous orders being dual shutters and I would have to pay to get replacement strips with pre-drilled holes in them. What does a single vs a dual shutter have to do with whether or not holes are drilled in hanging and blocking strips?"

"Excellent, no problems. My car was new the first year I used the service and there has never been any damage during the transports. The men picking up and delivering the car have always been pleasant and cooperative. Both Ely and Guy at United Transport has been highly responsive to my needs. I would highly recommend this company."

"Quality windows at reasonable prices and with excellent customer service. We had a fantastic experience replacing all of the original windows in our home. Everyone was patient as we learned about the process and were quick to respond to questions and changes with our estimate. Installation crew members were friendly and respectful and cleaned up after themselves nicely."

"Great, very good service!"

"Accu Level overpromised and underperformed. We reached out to have a simple job performed as part of selling our house. From the start, we were told the work could be performed prior to closing. Due to timing and this promise, we did not get any other bids. Upon receiving the contract, we paid the deposit within one hour. From this point on, there was no communication from the business that was not initiated by us. We texted our rep and called the office every day from this point on to see when the work would be scheduled. There was no proactive communication whatsoever. Finally, one day before closing, our real estate agent demand a date to be scheduled and it was scheduled two weeks after closing. Thankfully, we had a flexible buyer who was willing to close without the work being done. On the day the work was supposed to be scheduled, with no notice, it was postponed for another week and the buyer had to find a time to reschedule. This had to be communicated to me by my realtor and not the business. After the work was done, I reached out to our rep to explain how disappointed we were with the customer service. This was verbatim his response: "Please understand this is not our normal scenario and there were people let go/had responsibilities changed because of it." I asked to speak to his manager. Upon speaking with the manager, he said they weren't willing to do anything to make amends for the lack of customer service even with his rep openly admitting that they did not meet their promises. The manager quoted back terms of the contract to me that they are allowed to reschedule and I explained that this was not a contractual dispute, but a complaint about customer service when an employee openly admitted fault and he was not willing to take accountability for his employee. I asked to speak to his manager. This conversation happened two weeks ago and I'm still waiting for that call. Don't use this business if you want any level of customer service."