Get matched with top floor repair pros in Waleska, GA

"We have worked with Ricky and Lori with Emperial Hardwood Floors for the past 10 years. They have performed various tasks from repairing/installing new hardwood floors to refinishing floors. They have always performed their work in a professional manner, on-time and on-budget. Ricky normally oversees the office side of things (proposals, scheduling, coordination) and George manages the field side. Everyone is extremely easy to work with, know their profession and always try to please the client. We had a white-washed stain/finish applied to all our hardwood floors throughout the entire house (~2,400 sq.ft.). Ricky and George went the extra length to ensure this difficult job was technically doable and completed in a quality manner. We also had both front and rear staircases replaced with new tread/risers, newel posts and railings, and balusters replaced with decorative wrought iron. We could not have been more pleased with the outcome of all projects. We will use them on all future work, and highly recommend them."

"They were very helpful, no issues, work done well."

"Superb job!!"

"In all fairness, I cannot recommend this company as our experience with them was horrendous and we still have unresolved issues that we do not have the wherewithal to continue to fight the company to rectify. We hired The Painting Company to paint the exterior of our rather large 1.5 story home, which included applying two coats of paint on the body and trim, repainting wrought iron railings, gates, and an exterior wrought iron spiral staircase. We were under the assumption that the painters were employed by The Painting Company and under the supervision of the Project Manager assigned to our job. We later discovered that the painters are subcontractors and the project manager is not on site nor comes to the site to check the work. The first "professional crew" sent to our home consisted of a supposedly experienced painter, a middle-aged woman, and a teenaged boy, neither of whom had painting experience. The painter began to spray paint our home before doing any of the prep work, which would have included replacing wood, sanding, caulking and extensive sanding and prepping of the iron staircase, and properly covering the glass windows, doors and brick patio and plants. When I questioned the painter, he brushed off my concerns, including my concerns about the paint he was getting on my new light fixtures, windows and brick patio. Concerned about the quality of the work and the two unqualified "painters," I asked the painter to stop working and called the Company. The project manager came out and told me that this was a new "crew" and he was unaware that the woman and teenager would be there. He promised that a new crew would arrive the next morning. However, a new crew did not come until 2 days later, and as we were having out of town company and a party over July 4th, the delay meant that the house would be in a state of disarray. The new crew was much more professional, however, they also continued painting prior to doing the sanding and prep work on the wood, the iron railings, and staircase, which meant that sawdust, black iron dust, and iron chips were now all over the new paint. They also told me that they would not paint the removable window grids as that was "inside painting" and there was an extra charge. They also only painted one side of the shutters so the old color was evident between the slats. I was at work when the painters finished the job and that evening, I got a phone call from The Painting Company asking for payment. I told them that I wasn't even aware that the work was finished and that I expected the Project Manager to walk the job with me so we could go over the quality of the work and do a punch list, and also, that I would receive an itemized bill, especially as the amount they asked me for was higher than the amount I believed I owed. And when the bill did arrive, I discovered that they failed to credit me for the second deposit I made, which was why there was a $2400 discrepancy between the verbal amount they asked for and the amount my records showed. Then, the Project Manager did not show up for the walk-through, only one of the painters. As I pointed out areas that needed attention, I got pushback. The painter objected to removing the paint splatters and overspray from the windows, French doors, brick patio, walkways, rubber, thresholds, and light fixtures as he claimed the other painter did it, not them. He did agree to "wipe down" the numerous (too numerous) areas that had sawdust, black iron dust and iron chips embedded in them and do touch-up upon areas they missed. There were also dents in the gutters from the placement of the ladders without cushioning behind them, which he also blamed on the previous painter. As the painter and I could not come to an agreement, I demanded that the Project Manager show up. He finally did, and I went over the punch list with him and he promised that all of the items would be done, including a semi-power wash of the brick patio to remove the overspray and paint splatters. Prior to the punch-llst being completed, I received numerous emails and calls asking for payment, which I found totally obnoxious as the work had not been completed and they were giving me pushback on completing it. As I had to be at my office, I left the oversight of the work to the Project Manager, trusting that he understood my dissatisfaction, and would make sure the work was done correctly. Later that afternoon, I received a call informing me that the work had been done and again asking for payment. I complied and paid in full. I then inspected the work when I returned home and discovered that there are still many areas that were not done. I still have dented gutters, there is a coating of white overspray paint on all of my windows and doors, and I have black iron dust and iron chips embedded in the new paint, along with paint splatters everywhere. I'm also worn out and no longer have the stamina to continue to fight with The Painting Company."

"Perfect experience and got exactly what I wanted. Couldn’t be happier with the service and quality."

"Exceeded expectations. Old hardwood floors, which had been covered with carpet by the original homeowners, now look brand new. Areas that were feathered in with new wood are undetectable."

"Since this pattern takes extra time and precision—especially on an upper floor—the installation took a few extra days. The team made sure the subfloor was level before starting and explained every step along the way. They were professional, detail-oriented, and super careful moving materials upstairs. The final cost was $12,400, which was fair for the amount of work involved. My second floor now looks luxurious and elegant, and the unique pattern makes the space feel even bigger. If you’re thinking about getting herringbone hardwood, Dalton Flooring Gallery is the way to go!"

"Great"

"Great! Definitely recommend!"