Get matched with top egress window pros in Richmond Hill, GA

"Buyer beware!!!!! Tony came out and was friendly and professional. Next the owner Jason came out who was also friendly and actually saved us money by not getting a custom door which also meant it would arrive by 4th of July. I called a week after the 4th to inquire if it has arrived and spoke with Susan the owners wife. Wow extremely rude and unprofessional. I was told she has to 18 jobs to schedule before mine and that she was actually scheduling orders that were taken in Jan. It’s July now!!!! So it’s safe to say it’s gonna be a couple months till install. After they got our deposit all customer service went out the window. I wish we could get our money back and work with a reputable company."

"Tiles for the shower walls, bench, niche and curb were chipped when cut. Will, the project manager, said they would be covered when grouted. That was not true. Linear floor drain was to be removable but was grouted in. Solution was to remove grout with a box cutter that left the area around the drain look like it was gnawed instead of cut with a tool. The shower head had 3 settings 2 of them were little more than a trickle. The sink faucet was not tightened to the counter. The painter put 2 divots into my walls. If I didn't see him do it they wouldn't have repaired them. They did patch the divots but I know where they are so I see them every time I walk by. Be very careful with Rickey, the project estimator and Will. Both will tell you what you want to hear and not deliver. RNR had decent reviews but now every time I walk into the bathroom I am reminded of the shoddy work that was done. My mistake was to pay them before the job was complete. Keep a close eye on your job."

"Had given a deposit for the window and it was to be installed within 6 weeks. On the 6th week I called and they said yes the window was in , when did I want it. The installer came the next week. Though he did a good job of installing my window I had bought new plastic brick molding which he cut backwards and had to rig in , I had also bought new plastic window sill 6' long enough for 2 windows. when he left he took all my materials and lost my check . I know they have many installers working for them , in my case ,with one window , I think they sent a good old boy and not a professional . The window does it's job , has ? a lifetime warranty and probably no one but me and a builder would notice the Brick Molding is on the wrong sides of the window . As far as my extra materials I just chalked that up to price."

"He is excellent and cleans up after he is done. He comes when he says he will come and is very fair with what he charges. I never felt like I had been ripped off. I would highly recommend him and I will continue to use him."

"Mr Turner came out to talk. He was to provide a quote for the work we had agreed to. He then charged me $35.00 for coming to give an estimate. I did know this up front. This should have been the first red flag. I paid the $35.00 and never received the quote. He said up front that he is around $35.00/sq/ft on a deck. this could have been a $10k contract. I heard back from him once. I asked for pictures of work he has done with different handrails. to this day he had not called me back. I emailed and asked for the $35.00 back. no reply. I had to start over looking for someone to do the work. They are almost done."