Get matched with top drain pipe installers in Leesburg, GA

"These guys are very responsive when they are trying to sell you something. However, I have had two different projects done with them and I am experiencing problems with the work. I've called twice in the last 10 days to get someone to repair shoddy work and can't even get their service people to set up an appointment or even return calls. As a business owner myself, I don't usually make bad reviews, but this is ridiculous!"

"Matt Hahn from AFS Phenix City did an outstanding job for me. He came and inspected my crawl space, which was encapsulated back in 2021. He answered all my questions, was super friendly, and was a pleasure to work with."

"I am very unhappy with my gutters and leaf guards. They were not installed to the level that I expected and paid for. The support and service has been terrible. Timeline: April 13, 2023 Sales pitch - Jerome is a great salesman. Very convincing. I agreed to pay a price that was twice your competitors because I was convinced that this was the best system. I met with 5 different vendors, and did a lot of internet research. Leaf Filter was last and convinced me at the sales pitch that this was the perfect solution despite the inflated price. April 14 Install began early. I asked about the angle at which the gutters were installed. Was told that the installers had levels in their pocket, but could “do it by eye” because they are so experienced. Two 40’ plus gutters were installed only angling down to one downspout, despite the sales agreement that specifically noted two downspouts based on that length. At my insistence, the second, promised downspout installed on each of the two long runs. Did not change angle of gutter to accommodate. I observed that some of the gutter guards had collapsed and were lower in the back of the gutter than the front which would allow water to run back and leaves to flow into the gutter. Told that this happens and not to worry about it. Installer reached in and pulled up the guard section I noted and used the friction of the screen material to hold in place. Told that this is a good solution. When I called Jerome to complain, was told that it is OK, because if they get leaves in them then the warranty will cover. That evening, took 4’ level and measured the fall of the gutters I could reach. Very inconsistent, in some cases falling over 1/2” in 4 feet, almost an inch in 10 feet. The internet tell some that this is too much. April 17 Called customer service, expressed displeasure. Told them that I was in Europe till the 22nd. Set appointment for the 25th for an inspector to come and review the install with me. April 18 Inspector arrives at my house. My wife calls me in London. I am forced to talk about the issues over the phone despite being clear that I want to be present. I ask for the appointment to be rescheduled for the date and time originally set (8am-12pm, 25th April). Technician agrees. April 25 No one from Leaf Filter comes for the scheduled appointment - although I took 1/2 day at work to be present for meeting. Called customer service, was told that they had someone there the week before so this appointment was canceled. Expressed my displeasure. Told that I would get a call from Manager. April 27 Receive call from “Tex” at Leaf Filter. Proceeds to talk down to me and explain (using a lot of repetition and small words) that I am mistaken and my complaints are not valid. Conversation becomes heated. Tex agrees to send someone to inspect the gutters on May 1. May 1 Inspector arrives. inspector agrees that there are not sufficient hangers holding up the gutters, so the leaf filters are not properly supported. Agrees that the angle at which the long gutters are installed is not correct. Agrees that the correct fall of the gutter should be between 1/4” and 1/2” per 10 feet. Tells me all of the low gutters are properly angled (although they are not). Assures me that Tex will be in touch to discuss their findings and propose a solution for both the missing hangers as well as the faulty angle of the installation. May 2 Someone from Leaf Filter shows up at the house while I am at work and does work on my house without my permission or knowledge. My wife discovers them as they are finishing whatever work they decided to do to my house, without my approval or permission. They leave. I have no idea what they did. I expected to be deliriously happy with these gutters based on the very lofty price and your online reputation. I should not have to even consider whether they are correctly angled to allow proper water flow - my salesman assured me that the angle is carefully measured by the installers. I should not have to ever worry about whether, due to faulty install, I will have leaves in my gutters."

"Here's why we regret hiring NeSmith. We hired him because we were having erosion and drainage issues after having a pool put in. We paid the deposit, but never got a design as stated. I told my wife to trust it'd work out, but she was skeptical to start off being told one thing and getting another. They came out 2 months later in Sept 2020, and worked for 2 weeks basically every day. A few days in, they cut our internet cable. I called NeSmith when his crew didn't do anything about it, and he told me I needed to call Comcast. No apology or attempt to correct his mistake. The Comcast guy said NeSmith's crew didn't "call before you dig, so this is what happens." I told his crew twice where our front gate exit wand was buried, but they cut that buried wire too. NeSmith's response was "we're not responsible for personal utilities" even though we identified it per the contract. He didn't offer to pay for his mistake or even dig the trench for the new exit wand wiring. There was no apology or recognition that he made another mistake. I didn't want to spoil the relationship over $160. A few days later, they had a stump ground next to our pool, shooting large amounts into the pool staining it. I told NeSmith twice that this required 3 hours cleaning and water treatment for stains, but he didn't appear to acknowledge either statement. The crew laid the bedding pine straw without fabric, then claimed it was a misunderstanding. When the job was finished, it looked nice and I was impressed, except for how they decided (without any conversation or agreement) where their job ended and they left the rest - leaving some piles of dirt, large dead trees, the Comcast line they pulled up, thrown debris, etc. We paid all his invoices same day and even his additional charges that should have been part of the job. Unfortunately, the irrigation system clogged up in multiple heads just a week later, followed by a zone getting stuck open. I called NeSmith on both issues, but only received instructions for me to fix it myself. This cost me 3-4 hours of my time, and appeared to be from dirt in the system from installation. Soon after, our front yard flooded from rain, and our gutters overflowed. His company ran our front gutters into pop-up drains in the middle of the yard, instead of downslope toward the creek like they were originally, and his company buried 3 of our drains completely. My wife notified him of these issues and he didn't respond. I tried to modify their work putting 10 hours into it, to lessen the flooding, but it was way too bad. I notified NeSmith of how frustrated I was getting with how this was improperly installed. I finally realized hiring him was a mistake. His response was that everything was done correctly. I sent him videos of the buried drains and flooding, and his response was "I'm sure they didn't do it on purpose." He finally said he would come out in a week to look at it. At that time, he decided they needed to run the gutters the way I had originally told him, toward the creek. 3 weeks later, after multiple requests, his crew spent less than 1 day cutting in a 90 foot drain (the way it should have been done originally). He stated they would sod it the following Tuesday. Another 2 weeks later, multiple inquiries asking when this would be done with no response, the week before Christmas, and with guests coming, I told NeSmith I needed to know if they would fix this before Christmas (they would be closed for 2 weeks) or I would be forced to replace the sod myself and charge them back what they charged me for the service. No response from NeSmith. His wife, however, decided to call me and said they would not be coming out until Jan 4 due to sod availability. I told her that was unacceptable and that I had already checked and the sod was available at the nurseries, so saying it wasn't available was not true. She said they wouldn't pay me anything. We continued a very unpleasant back and forth. His wife soon followed up and said they had a couple guys that could put the sod in that Friday, and she had miraculously found sod. I apologized for the exchange we had (to mend the relationship), but the apology was not reciprocated by either of the NeSmith's. That Friday, 2 guys came out and threw down "dormant" sod on the 90 ft mound for 1 hr. I told them it wasn't possible to mow the 90 ft mound with a 3 inch height difference, but they left it. Our front yard was so embarrassingly awful I spent another 10 hours trying to fix it. The sod NeSmith brought out was old and dried out. No one from NeSmith has checked on how this was done or followed up. For these reasons, I don't think NeSmith provided sufficient supervision, communicate well, or took responsibility. I paid $25k to have a beautiful new yard. Instead, I have a 90 ft gash and serious drainage issues we didn't have previously. I've spent at least 40 hours trying to fix these issues, and the yard still needs more work."

"They guys suck."