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"Retired, moved here 2023. Service was Every Week during Season & Twice per month during OFF Season. Last time Legacy serviced Pool one time in November 2024! Apparently services were ended without any Notice / Communication - Not a Good Business Practice! Problems: Terrible COMMUNICATION! Supposed to service pool Friday?s. Pool had 5 Algae Blooms! Service days changed without notice & even skipped service. We left gate open for Service & Legacy Doesn?t show. Safety Issue / Liability! Service was Maintenance & Chemicals and any mechanical issues; I pay only for Parts. Halfway through Season changed to I need to buy Chemicals; now for repairs, there?s a Labor Charge. I think I deserved to be treated with Dignity & Respect. They just STOPPED Coming! Very Disappointed! "

"Our experience with Eco Landscaping design has been nothing less than exceptional. I would say that we were one of their tougher customers as we were out of state through the whole process of our pool installation. Trust me, we did our research for over a year and a half and we watched and waited and read and asked questions. Eco Landscaping design simply stood out from any of the other companies or contractors that we had contacted and interviewed. Paul listened to our needs and ideas and educated us on different products and on the complete construction. Even to helping us pick out our colors for the pool and around the pool. This was a major project, a total make over to our backyard. Paul and his crew at Eco Landscaping design did amazing, keeping us informed on how the process was going every day. We got pictures, videos, phone calls all throughout the day. Paul and his crew stayed on top to make sure that we knew exactly what was going on. We had some major things done because "

"We had issues with Pamlico after requesting in March that they replace sand in a pool filter. Pamlico has been so incredibly non-responsive we will never use them again. We asked for service at our pool the end of March had a promised date of 1-2 weeks. After two weeks we began calling, repeatedly. Five weeks after our request with so many calls we lost track and Pamlico's repeated broken promises of "he will be there tomorrow" , Pamlico finally came out. We made the horrible mistake of paying them immediately without verifying the pump was operational after the sand was replaced. We quickly learned that after Pamlico receives their money, you cannot get them to return a call or come back out. When we still had an issue with the pump, repeated calls and requests for the service man to return were again met with unfulfilled promises of "he will be there tomorrow". Frustrated we asked for management. After a discussion with Michelle (an alleged manager), she promised to call back. She did not. After the service man still did not come, and several days later, we again attempted to contact a manager. Chris was assigned to us (a salesman). He attempted to tell us what was wrong with the pump, without even returning to the pool. We gave up and went to their competition. Unfortunately, we have learned after they are paid, they are totally unresponsive. Go to anyone but Pamlico if need responsive pool service."