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Buzzell Plumbing Heating & AC

Founded 1975 • With Angi since August 2008

Buzzell is a family owned company that has given full plumbing, heating and air services for over 40 years. Our company services in new commercial, residential construction and servicing all plumbing heating and air applications.

Business Highlights

Emergency Services OfferedEmergency Services Offered

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Service
Yes
Eco-Friendly Accreditations
No
Licensed
Bonded
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page. Contact pro for more details.

Verified Reviews

4.8

(141) Verified Reviews

Showing 1-25 of 141 reviews
Linda L.
5.0
10/03/2018
Technician was very professional. He did a thorough job on AC units. Cleaned out clog in drain for return unit. Installed a cutoff switch to reduce risk of overflow in drain pan.
Description of Work
Maintenance
Category
heating & air conditioning/hvac
Frank F.
5.0
09/14/2018
I had an complete HVAC change out by Buzzell around 3 years ago (see my prior review). My review remains top notch and is now confirmed. The Tech Serviceman was top notch (Arron) and knew what he was talking about (I've got about 35 years of experience both running and teaching how electrical power plants run, including A/C). I thought I had it diagnosed (a short that was causing the compressor to shutdown/restart) but Arron did a little bit of troubleshooting and determined in was actually a Freon leak (not a short). The Buzzell warranty was for 2 years labor and (from Reem) 10 year parts. Now this is where a grey area occurs. The Freon leak was from a part (covered) but, is the actual Freon also considered a "part". I talked to Mark (the supervisor/manager) who was a major part of my original review. He told me that Reem does normally consider the Freon as a warranty part. However, he offered a discount on the Freon which was probably not much over cost. From my experience (including initial offered prices) I would not hesitate to recommend Buzzell. They have great techs (yeah, Aaron, I mean you) and great management (Mark, if the head gets bigger is going to bust). The guys from Buzzell are all just "hired help". But people can be nasty or they can be nice. With Buzzell, you can want to do business with them again. I like Mark, Aaron and the other people that have come to my house. I think their prices are fair and Mark is something exceptional (again, see my previous review). I am not a Pollyanna. I'm relatively old (65), a Vietnam Era Veteran (married to a Vietnamese). My reviews are scarce (on anything, anywhere). It takes a lot for me to say anything. In fact I'm kind of a negative person. However, this Buzzell review has not changed in 3 years. If it does, I'll let you know.
Description of Work
Heat Pump Fix
Category
heating & air conditioning/hvac
Jeff A.
5.0
05/01/2018
The had their people on site within an hour of when I called, and it was a Friday afternoon. They worked continually until finished, cleaned up well, and the technician was professional and friendly. I would recommend them to anyone.
Description of Work
New hot water heater and installation
Category
plumbing, water heater repair
Mark S.
5.0
03/28/2018
Great on HVAC - some miscommunication on one area of plumbing that was easily rectified.
Description of Work
New plumbing/fixtures (excluding shower stall) for 3/4 bathroom, septic grinder pump & sewer line to existing septic system, & new HVAC System
Category
heating & air conditioning/hvac, plumbing
Rhonda S.
5.0
01/30/2018
Great. Repairman unstopped and cleaned. No problems since.
Description of Work
Central heating and air conditioning system was leaking inside home.
Category
heating & air conditioning/hvac, plumbing, water heater repair, drain cleaning
Becky P.
5.0
11/01/2017
It was awesome. Quick to respond, polite and courteous techs. They cleaned up as they were going; couldn't ask for better service. The price was better than expected, didn't try to up sell unnecessary things.
Description of Work
Replacement of my HVAC.
Category
heating & air conditioning/hvac
Angela H.
1.0
10/25/2017
It appears that other people gave great reviews. However, I could not get this company to give me a call back. I tried for over a month. The receptionist promised that someone would get back with me each time I called.
Description of Work
I needed installation of a water softener.
Category
water softeners
Susan O.
5.0
07/05/2017
Great. Very quick & we have not had any issues.
Description of Work
Attach plumbing for new sink & toilet
Category
plumbing
Mitch & Susan W.
4.0
06/28/2017
They showed up on time and did a good job.
Description of Work
They fixed a leaking tub spout.
Category
plumbing
Stephen B.
5.0
06/26/2017
Excellent, mostly. Chad came by, was very courteous and professional, replaced the garbage disposal, unclogged the sink, asked him to check the bathroom sinks and he cleaned them and left. Excellent work, until later in the evening. We were blanching butterbeans when we noticed the new garbage disposal was leaking as well and called again. A representative was there in less than 20 minutes to change it out and everything worked out fine. I don't blame the disposal leaking on Bussell as I have had other brand new products with defects as well. We were just very pleased with the service and response we got from them. Not real expensive either.
Description of Work
Kitchen drain was stopped up, garbage disposal was leaking.
Category
plumbing, drain cleaning

Service Provider Response

[Member Name Removed], Thank you for the kind words. We do our very best to serve our customers well. As a reminder we can help you with any heating & air needs too! Thank you for you business. Mark Buzzell
Leaton J.
4.0
01/02/2017
The installers showed up on time and in one day the HVAC had been replaced and operational. They did a good job of cleaning up after themselves and the HVAC unit has performed flawless since March 2016. I have seen a nice reduction in my electric bill for both the summer and winter months compared to the previous years with my older RHEE SERE 6 HVAC. To date the only issue I’ve had is with the drain pipe dripping condensation on my ceiling because it does not sit within the drain pan and it is not insulated. I reported the issue to Buzzell and all that was done to resolve the issue was tape some pipe insulation over the drain line (see Pictures). I guess they don’t sell the correct size of pipe insulation. What I have learn from this job, is that I need to be present when I have this type of work done in my home.
Description of Work
Replaced existing RHEE HVAC unit with a CARRIER 4 -TON INFINITY SERIES 18 SEER (410-A) INVERTER HEAT PUMP (25VNA848A003) - CARRIER VARIABLE SPEED AIR HANDLER (FV4ANF005L00) - CARRIER INFINITY THERMOSTAT/ HUMIDISTAT CONTROLLER - **10 YEAR PARTS WARRANTY --- 2 YEAR LABOR WARRANTY**
Category
heating & air conditioning/hvac
Patricia N.
2.0
09/19/2016
Communication was bad, prices were changed several times and the part was not ordered over a 3 week period. The excuse was they hadn't heard from me. I drove 4 hours for this process to occur and to meet with several people, one which chose to come late without a call or apology. I called several times to find out about cost and to verify when it would be installed. If the service person wasn't sure about ordering the part why not call & verify. I asked to speak with the owner but I was told he they were not sure when he would be back. My concern is that I lost about a month dealing with that company and it should have already been repaired. I was told they would refund me, but that never happen. I would not use Buzzell or Angie's list again
Description of Work
I needed a pan replaced on the unit that was cracked. I was told later that I would have to buy the whole assembly.
Category
heating & air conditioning/hvac
Milo N.
4.0
09/15/2016
It took a little longer than I was expecting it to.
Description of Work
For plumbing I use Buzzell.
Category
heating & air conditioning/hvac
Sharon D W.
5.0
04/30/2016
I've used them for two years now and can't say enough good things. I would recommend them to anyone!
Description of Work
I have a contract with them where they come out twice a year to check the HVAC, outside and inside.
Category
heating & air conditioning/hvac
Keith B.
5.0
01/15/2016
I was out of town and they did all of the work without me present. When I looked at the repairs after payment, I was very pleased with the quality of work. Would definitely use them again.
Description of Work
Replaced all plumbing underneath kitchen sink and installed new dishwasher on premises.
Category
heating & air conditioning/hvac, plumbing
Mark O.
5.0
11/01/2015
Technician was very thorough, giving suggestions on how to mitigate risk of flooding and mold proliferation.
Description of Work
Performed HVAC system maintenance.
Category
heating & air conditioning/hvac

Service Provider Response

Thank you [Member name removed] for taking your time to create a review. We are glad you had a great experience with our services. We look forward to your business in the future.
Ryan R.
5.0
10/20/2015
prompt service, knowledgeable technician, educated the homeowner, inspected all systems, cleaned components, checked/corrected wiring and settings, provided recommendation for future service and equipment life expectancy. vey pleased with service.
Description of Work
annual inspection and cleaning of 3 residential AC/Heat pump systems
Category
heating & air conditioning/hvac
Vickie H.
5.0
10/12/2015
They came out the very day I needed them, very promptly. They were right on time, right when they said they'd be here. Richie is very professional, got the job done quickly and cleaned up his mess.
Description of Work
They replaced my kitchen faucet.
Category
plumbing
Viola G.
5.0
09/30/2015
They were very punctual, courteous, and through on the work they performed. Answered questions in detail and completely without hesitation. Very pleased with their work.
Description of Work
Checked the heating and air equipment.
Category
heating & air conditioning/hvac
Scot M.
5.0
08/05/2015
We had worried that the coolant had leaked out of the system along with mechanical problems. I know a little about home air systems and was concerned I'd have yet another service come out and immediately suggest complete replacement. Buzzell's servicemen arrived on time, quickly diagnosed the problem, replaced the motor with a "rescue motor", and got our old system running like new. They noted that the R-22 level was just fine and got us going quickly. I was so impressed, I went ahead and signed them for regular service and preventative maintenance. Probably the fourth or fifth service I've used at this residence in nine years, but they won me over and I'm glad to have them signed as our service provider.
Description of Work
Replaced vital parts in the air conditioning unit, checked the system, cleaned the coils.
Category
heating & air conditioning/hvac

Service Provider Response

Thank you [Member Name Removed] for taking your time to fill out a review. I am so glad to hear how happy you are with our service. We are a company that tries to be there for everyone of our customers. We will see you again for your service contract. Thank you
Walt J.
5.0
07/13/2015
We came home to find that the master bedroom was not cooling. Other parts of the house appeared to be ok. Later that night, the thermostat went blank which shut down the AC. We called them on a Sunday and agreed to be placed on schedule for Monday to avoid weekend and overtime rates. They came out on Monday and advised the zone board was old and not working and would have to order a new one. The part that came in early Wednesday was not the correct part. This was not Buzzell's fault but the 3rd party vendor. They found a second source and installed the zone board. They got the AC up and running but later that night we found it was still not cooling. They sent out another team and worked with us to adjust the 4-zone thermostat and make other changes. I forgot to sign the check and when I went to the Warner Robins office to sign, Bob Buzzell was there and was very gracious and I'm sure assisted in getting the team out the second time. The admin staff were very professional and the tech reps were very knowledgeable as well as professional. Buzzell is my new plumbing, heating and AC company. We plan to sign a service contract to have our system checked twice a year. Thanks for the great service.
Description of Work
Replaced zone board and all sensors for AC unit. Replaced thermostat. Checked freon level.
Category
heating & air conditioning/hvac

Service Provider Response

Thank you [Member Name Removed]for taking your time to fill out a review. I am sorry to hear about all the problems that happened but I am glad to hear that we were there for you and that overall you were happy with our service. It was great doing business with you. Thank you.
Jania C.
5.0
07/07/2015
The guys came out and had the AC unit installed in no time. I am pleased with the work they did. I have called a few times since the unit was put in to ask general questions and have always gotten a quick response. I would definitely recommend this company.
Description of Work
My AC unit went completely out after 30 years. I called Buzzell for an estimate and every time I had questions Mark returned my call or email right away. I was worried about what type of unit to get, the size, seer, etc., and he provided me with everything I needed to know unlike other companies I had contacted. Always prompt and courteous.
Category
heating & air conditioning/hvac

Service Provider Response

Thank you [Member Name Removed] for taking your time to fill out a review. I am happy to hear that you had a great experience with you. We always try to get everything done in a timely manner, as well as give good experiences. Thank you.
Pamela E.
5.0
06/09/2015
The plumber arrived on time and was very professional. The plumber answered any questions that I had and gave me suggestions of somethings that I could update. He was a very diligent worker.
Description of Work
Plumbing Repair
Category
plumbing
Rebecca B.
5.0
06/08/2015
Punctual and professional. They were done quickly.
Description of Work
Check up on air conditioner
Category
heating & air conditioning/hvac
Glenn D.
5.0
06/05/2015
very good service. Spent extra time to diagnose the problem. Had to rewire as someone had messed it up previous
Description of Work
Diagnose old ac and got it running. Not very cold, but not his fault. Quinton was very good, professional and knowledgable. Will use again
Category
heating & air conditioning/hvac

Phone

Address

4811 Russell Pkwy

Warner Robins, GA 31088

Other Information

Services offered

Repair and new installation of heating, plumbing & air systems.

Services not offered

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Payment options

Check
Visa
MasterCard
Discover
Financing Available

FAQ

Buzzell Plumbing Heating & AC is currently rated 4.8 overall out of 5.

Buzzell Plumbing Heating & AC is open:

Sunday: Closed

Monday: 7:30 AM - 5:00 PM

Tuesday: 7:30 AM - 5:00 PM

Wednesday: 7:30 AM - 5:00 PM

Thursday: 7:30 AM - 5:00 PM

Friday: 7:30 AM - 5:00 PM

Saturday: Closed

Buzzell Plumbing Heating & AC accepts the following forms of payment: Check, Visa, MasterCard, Discover, Financing Available

Yes, Buzzell Plumbing Heating & AC offers free project estimates.

No, Buzzell Plumbing Heating & AC does not offer eco-friendly accreditations.

Yes, Buzzell Plumbing Heating & AC offers emergency services.

Yes, Buzzell Plumbing Heating & AC offers warranties.

Buzzell Plumbing Heating & AC offers the following services: Repair and new installation of heating, plumbing & air systems.

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