Buzzell Plumbing Heating & AC

Steve and Hamp were so kind, knowledgeable, and helpful. They went out of their way to help give piece of mind with our HVAC system. Would highly recommend Buzzell and especially the service agreement to help ensure your system stays ready.

Stay Away from this company as far as you can. Totally unprofessional, arrogant and overcharging people. I requested service on AC in my 1 bedroom Unit. A technician came, told me he could fix the issue just by adding some Very expensive freon that cost me over $1300 and in 3 days my Unit was not working again. When I disputed the charge, the owner said that he must be paid or would send it to collection. Arrogant, unprofessional people.

He fixed the leak.

Technician was very professional. He did a thorough job on AC units. Cleaned out clog in drain for return unit. Installed a cutoff switch to reduce risk of overflow in drain pan.

I had an complete HVAC change out by Buzzell around 3 years ago (see my prior review). My review remains top notch and is now confirmed. The Tech Serviceman was top notch (Arron) and knew what he was talking about (I've got about 35 years of experience both running and teaching how electrical power plants run, including A/C). I thought I had it diagnosed (a short that was causing the compressor to shutdown/restart) but Arron did a little bit of troubleshooting and determined in was actually a Freon leak (not a short). The Buzzell warranty was for 2 years labor and (from Reem) 10 year parts. Now this is where a grey area occurs. The Freon leak was from a part (covered) but, is the actual Freon also considered a "part". I talked to Mark (the supervisor/manager) who was a major part of my original review. He told me that Reem does normally consider the Freon as a warranty part. However, he offered a discount on the Freon which was probably not much over cost. From my experience (including initial offered prices) I would not hesitate to recommend Buzzell. They have great techs (yeah, Aaron, I mean you) and great management (Mark, if the head gets bigger is going to bust). The guys from Buzzell are all just "hired help". But people can be nasty or they can be nice. With Buzzell, you can want to do business with them again. I like Mark, Aaron and the other people that have come to my house. I think their prices are fair and Mark is something exceptional (again, see my previous review). I am not a Pollyanna. I'm relatively old (65), a Vietnam Era Veteran (married to a Vietnamese). My reviews are scarce (on anything, anywhere). It takes a lot for me to say anything. In fact I'm kind of a negative person. However, this Buzzell review has not changed in 3 years. If it does, I'll let you know.

Problem solved

The had their people on site within an hour of when I called, and it was a Friday afternoon. They worked continually until finished, cleaned up well, and the technician was professional and friendly. I would recommend them to anyone.

Great on HVAC - some miscommunication on one area of plumbing that was easily rectified.

Great. Repairman unstopped and cleaned. No problems since.

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It was awesome. Quick to respond, polite and courteous techs. They cleaned up as they were going; couldn't ask for better service. The price was better than expected, didn't try to up sell unnecessary things.

It worked fine.

Great. Very quick & we have not had any issues.

They showed up on time and did a good job.

Excellent, mostly. Chad came by, was very courteous and professional, replaced the garbage disposal, unclogged the sink, asked him to check the bathroom sinks and he cleaned them and left. Excellent work, until later in the evening. We were blanching butterbeans when we noticed the new garbage disposal was leaking as well and called again. A representative was there in less than 20 minutes to change it out and everything worked out fine. I don't blame the disposal leaking on Bussell as I have had other brand new products with defects as well. We were just very pleased with the service and response we got from them. Not real expensive either.

They did a very professional jub

The installers showed up on time and in one day the HVAC had been replaced and operational. They did a good job of cleaning up after themselves and the HVAC unit has performed flawless since March 2016. I have seen a nice reduction in my electric bill for both the summer and winter months compared to the previous years with my older RHEE SERE 6 HVAC. To date the only issue I’ve had is with the drain pipe dripping condensation on my ceiling because it does not sit within the drain pan and it is not insulated. I reported the issue to Buzzell and all that was done to resolve the issue was tape some pipe insulation over the drain line (see Pictures). I guess they don’t sell the correct size of pipe insulation. What I have learn from this job, is that I need to be present when I have this type of work done in my home.

Communication was bad, prices were changed several times and the part was not ordered over a 3 week period. The excuse was they hadn't heard from me. I drove 4 hours for this process to occur and to meet with several people, one which chose to come late without a call or apology. I called several times to find out about cost and to verify when it would be installed. If the service person wasn't sure about ordering the part why not call & verify. I asked to speak with the owner but I was told he they were not sure when he would be back. My concern is that I lost about a month dealing with that company and it should have already been repaired. I was told they would refund me, but that never happen. I would not use Buzzell or Angie's list again

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I've used them for two years now and can't say enough good things. I would recommend them to anyone!

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