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"as advertised"

"I initially had my garage door serviced by Overhead Door, but I wasn’t satisfied with the service. So, I called Precision Garage Door Service. They were running a promotion price to service the garage door, so I gave them a try. Joe showed up to service my door promptly at the time he said I could expect him. He did a great job, and he answered any questions I had. I asked him about replacing the rubber seal around my door. He quoted a price and came out the following week to do the work. He said that I didn’t have to be at the house when he did the job, and he would email my invoice. After he finished the job, I could see him on my cameras as he backed his truck down my driveway. Unfortunately, his truck ran over my grass. I’m not sure what it is with my driveway, but this is not the first time this has happened. It was also raining, I’m not sure if that was a contributing factor. In a word Joe showed real integrity. He initially tried to put the grass back together but when that didn’t work, he informed me of what happened. He apologized multiple times and said he would make things right. He told me to get an estimate to fix the grass and he would pay for it. Before I could even get the estimate, the manager Mike West called me and apologized for what happened. He stressed that they wanted to make things right and reiterated that they would pay for the replacement of the grass. I got the estimate and had the work done, but before they paid the landscaper, they made sure that I was completely satisfied. This was amazing customer service. Accidents happen but not everyone takes responsibility when they do. They really wanted to make things right and that’s exactly what they did. They did excellent work on my garage door, answered every question I had (which made me an informed consumer), but most importantly they treated me with respect and did everything possible to make me a satisfied customer. It goes without saying that I will definitely use Precision Garage Door Service again. I have already recommended them to friends and family."

"Perfect. I enjoyed getting to sit in the storm shelters at their showroom to help with size selection. After signing up for the install, they connect you to an online portal to manage the contract and to update building permit number, etc. Installation was prompt and clean."

"Final sanding and painting was left up to me. I was aware of the painting but thought that the final result would have been smooth before paint."

"Horrible company to deal with. I worked with customer service for 2 days to customize my garage so it will attach to my house,after waiting 2 months for it to be delivered and set up they showed up just to have to head guy refuse to put it up against my house like it was designed to do he would only put it 3 feet away which made it unlevel so he refused to set it up because of that.I called customer service to complain and after trying for 20 mins to get her to understand that the jurk was refusing to put it next to my house as it was designed to do she offered me a petty $250 offer to keep it and set it up myself . Rude people that have no clue what they are doing or they meaning of customer service. Don't even buy a dog house from these people"