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"Good job well"

"Josh was very professional, thourough and courteous. He is on my calendar for next year. I really appreciate the job he did."

"DO NOT DO BUSINESS WITH THIS COMPANY! They deserve ZERO STARS! If you never listened to a review, PLEASE listen to this one. Do NOT ignore reviews here or at the Better Business Bureau. They have many bad reviews. This has been my worst customer service experience EVER! In early September of 2020, I purchased a Kozy Heat gas insert from Lacey White at North Atlanta Fireplace (NAF). The purchase was based on an online picture linked from their website to the manufacturer. For the initial purchase, they required partial payment until the unit was FULLY installed. The contractors work independently of North Atlanta Fireplace (referred by North Atlanta Fireplace and works closely with them). This is important in my situation, because they all knew the issue but the retailer didn't offer any reasonable resolution. (high-level summary below) The gas insert was partially installed in late September by the contractor, which required a separate payment beyond the cost of the unit. At the time of installation, the unit arrived with missing parts. The contractors seemed confused about how to install the unit and drilled a hole in my 80 yr. old fireplace, which turned out it was not needed. Eventually they received the missing parts and finished the install of the fireplace. However, the shroud DID NOT match what I purchased. This was and is still the problem! The contractors talked with North Atlanta Fireplace to voice my dissatisfaction about the install, but they DID NOT CARE. They only wanted to get paid the remaining balance and move on--regardless of how I the customer felt. Over several months of trying to resolve the issue by offering some options, the contractors just created more issues. They damaged the front screen of the fireplace and scratched the unit. They were in and out of my house several times during the pandemic and nothing was ever resolved. Fast forward to July 2021. The contractors created a shroud that looked just okay, not even close to what I originally thought I was purchasing. The shroud was very cheaply made and doesn't match the base unit. After 10 months of this back and forth, the company owner finally stepped in (never heard from him until 10 months into this ordeal). The owner and I (David Esau) exchanged emails regarding the issue. He called me a “bully” because I would not agree to his blackmail tactics of withholding the replacement screen broken by the installers, until I paid him in CASH for the remaining balance. North Atlanta Fireplace originally accepted credit card for the first half, but the weasel changed the terms to ensure I wouldn't dispute the charge. Finally, I gave into this monster since suing was not worth the additional stress and money. I paid him in cash "as demanded" and received the replacement screen, which was rightfully due to me. The new screen doesn’t fit (go figure) now it’s back in the box and in my basement. This gas insert cost $4,500 dollars (unit and installation) with a broken screen and an ugly finish. At this point, I'm seeking to hire a new FP company to redo all the damage North Atlanta Fireplace has done. THANK GOD these people are out of my life! My hope is that no one else has this same experience. YOU HAVE BEEN WARNED!"