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"Rhett Ellison of Ellison’s Home Improvements is a class act. I live in NC and was charged with finding a North Georgia contractor to design, build and install outside stairrails/balusters for a 1970-something home inhabited by my 80 and 84 year old in-laws, both of whom have balance & walking difficulties. Neither set of steps was built per today’s standards so simply purchasing a kit or similar was not possible. Additionally, this issue was ignored by family members until I involved Rhett. Suddenly, he’s inundated with texts/questions for which I already had answers per our discussions. However, I needed numerous written responses from him so I could forward to these individuals doubting my ability to discuss my in-law’s needs. Rhett has the patience of Job and showed such kindness in walking me thru his ideas and explaining everything to my in-laws until they were comfortable. Rhett met with my in-laws on two separate occasions to confirm their wishes regarding and comfort with the design decisions. His work also involved replacing step with a small deck/stairs. Additionally, he created a step between a living room and a later built sunroom that required a significant step down/up due to height difference & installing two outdoor wrought iron grab bars. He contacted me the same day as I posted an inquiry on Angi’s and within 2 weeks, completed the project. I wish he lived in North Carolina! Fantastic customer service, a creative mind and a skilled professional!"

"Worst experience ever. First their equipment broke down and they couldn't meet the agreed upon date. Next we try to work together due to wet weather conditions and a different guy shows up with a loader. I helped with ideas on where to park it until weather clears up. Text several times about when it would be dry enough to perform the dirt work and place gravel. Via text we agreed to look at the weather today and decide at noon. 1 pm the guy shows up with gravel, and states he is not taking it back. Its mine. "If you don't take it it will be considered theft". Wait? What? You didn't confirm as agreed but i'm the thief? Wow... Dumps gravel in front of my camper so that I can't move the camper to place the gravel. Now I have to get someone else to move the gravel, then hire someone to finish the job. The guy did apologize that I set him off and that he was having a a bad day. I paid for the gravel and he left. Now to figure out who to trust to help me."