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"I had a brand new heat pump system installed in April 2023. They sent subcontractors to install it who were very unprofessional and they left bare wires hanging out of the machine and it did not look like it was installed correctly. It stopped working completely 4 times in 5 months, the last time was on October 10, service tech said, “I really don’t agree with the way they installed it “ he said the wires were barely connected so it kept losing power. He got it working again and left. Two weeks ago it got cold and we turned the system to heat for the very first time. It blew cold air. We made ANOTHER service call. The technician said that a switch had “gone bad” because, “they wear out” we explained that we have never used the heat even once, so how could the switch be worn out. Then they advised they had to order a part. Over a week later the part came in and they returned and that still didn’t fix. Now they say the compressor has, “gone bad” and when we reiterated that we have never even used it so how is it worn out they answered, “they just go bad sometimes” we still don’t have heat, they say they have to order more parts. We asked them to look over the whole system because we don’t think it is installed right and I am genuinely concerned that it is a fire hazard and they looked at it, put electrical tape on some hanging wires and left. We have had to take SIX days off work so far and buy space heaters and we are no closer to having a working system. This unit is less then SIX MONTHS OLD. At this point I have no choice but to pursue legal action. This whole experience has been terrible and has cost me hundreds in missed time at work and I’m still paying for a system that does not work."

"Having been a Premier Indoor Comfort Systems customer for over 10 years, they used to be an honorable company. I can no longer recommend Premier as an honest HVAC company. The short version - Premier came out to perform our summer inspection. One of our HVAC systems could not maintain cooling. Premier claimed we needed them to perform over $2300 of "cleaning" services to restore the function of the A/C system. Their work order noted that they did not check the refrigerant level of the system - a service they advertise on their web site as part of the bi-annual inspection. Not wanting to spend over $2300 on an older system, I contacted another HVAC company for a 2nd opinion. The 2nd company performed the same service, observed that unit was over 2 lbs low on refrigerant, added refrigerant to the system, and restored the system to service for $ 349. I left (2) messages for the service manager Mark Harman and (1) for John Stezzi (business). They failed to return my calls."

"Jade heating and air, did a great job, when all the other companies we called, wanted to sell us a new system, we are very lucky, We called them and had them come out, this company saved us a lot of money, and was very honest."

"They were very good. I will recommend them to others."