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Total Septic Services

Founded 1992 • With Angi since April 2012

2.9

(14) Verified Reviews

Description

Total Enviro Services dba: Total Septic is a licensed and insured septic tank contractor that provides services in all fields of the wastewater industry. We are a third-generation company with the experience to give you the best service available at reasonable rates. As a local total septic solutions company, we are here for you 24 hours a day, seven days a week. Check out our website for money saving coupons! www.totalseptic.com...

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Verified Reviews

A few reviews for this pro…

1.0

08/01/2017

AVOID THIS COMPANY AT ALL COSTS!!! I think after dealing with Total Enviro for the last month and things ending the way they did, my husband might possibly have a heart attack. The stress it has caused him and the rest of our family has been awful. He and I both own our own businesses and would be out of business if we treated our customers the way they treated us. Something that was supposed to b...

DESCRIPTION OF WORK
AVOID THIS COMPANY AT ALL COSTS!!! I think after dealing with Total Enviro for the last month and things ending the way they did, my husband might possibly have a heart attack. The stress it has caused him and the rest of our family has been awful. He and I both own our own businesses and would be out of business if we treated our customers the way they treated us. Something that was supposed to be a simple drain field installation done in 48 hours turned into ****. The company told us the permit would take 4-5 days and it ended up taking 3 weeks. Then once we got the permit it took 6 days even though we were told 48 hours. The GM Jeff told my husband that he was a liar and that he would no longer be taking his calls mid-job. Then we were told the the next day that GM Jeff was fired. Then we were told the next day by another worker that Jeff was not fired but had put in his 2 week notice 1 week prior to doing our job. 2 of the workers refused to come back to our house because my father who knows a lot about septic tanks was questioning some of their work and they couldn't handle him watching and correcting their work as necessary to get the job done right. Our drain field failed inspection the first time and we were told later by Phil that he knew it would fail inspection because it wasn't even close to the right size for the square footage of our house. My husband called the county several times throughout the process to make sure that he knew the new size it had to be and when a different inspector (a good ole boy like Phil) came the next time from the county he didn't even measure anything and just told my husband that it just had to be bigger than it was the first time. The first inspector was here for 1 full hour and this second inspector was here for only 10 minutes and did not even measure anything. In retrospect, I am 100% sure that Total Enviro paid off the inspector to get us to pass and finish the job. At the end of the job, we were so dissatisfied everything and expected them to give us financial compensation for all of the headaches they caused included being told "You are a liar" by the general manager and being told by another worker that the general manager refused to talk to my husband again. My husband demanded to talk to the owner, "Mr. Lapin" as everyone calls him, and was told that "Mr. Lapin does not talk to customers because he pays people to do that." Then instead of getting financially compensated, my husband was told that he would owe the full amount PLUS the $200 credit that we had overpaid for the deposit for an unnecessary part on the down payment would not be honored and that we had no proof that they never installed the part. My husband was fuming and was told that he would be given zero financial compensation and that if we did not pay within 24 hours that we were getting sued. THIS COMPANY SHOULD LOSE THEIR LICENSE AND SHOULD BE PERMANENTLY SHUT DOWN. How they have been in business this long baffles me and I strongly advise you to use anyone else BUT NOT THEM.

CATEGORY septic tank

SERVICE PROVIDER RESPONSE

We're sorry you've had a less that great experience... Our services are governed my permitting regulations and we must comply with those regulations. Unfortunately, conditions beyond our control on any job site can vary. We were sensitive and responsive to this situation. We installed the job on a Monday and were completed by the following Saturday, which is a common length of time in our industry...
1.0

02/04/2017

Service tech was 1 hour late for an appointment and did not want to clean septic tank completely and charged $140,00 over quoted price of $250.00. I had never used Total before and never will again. I have my tank cleaned every 3 years as recomended and have never been charged extra by other company's. Management no help!

DESCRIPTION OF WORK
Pump out septic tank for general maintains

CATEGORY septic tank

2.0

03/12/2014

My septic tank overflowed on 2/28/14.  On 3/1, I called Total Septic Emergency LIne., the dispatcher said it would cost $250 to pump my septic tank with no mention of an extra $140 for cleaning out the solids.  The pumping stations were full. She scheduled an appt. for 10:00 on 3/1.  The service tech arrived promptly at 10:00. Within 10 minutes, he told me I needed a new drain field which cost $1,...

DESCRIPTION OF WORK
They pumped my septic tank.

CATEGORY septic tank

SERVICE PROVIDER RESPONSE

In response to [member name removed] review we have researched the service and found several items of misunderstanding or misrepresentation in her review. First is that upon calling our office for a quote the formal response is, “we charge $250 to pump out a residential septic tank Under Normal Conditions.” “Normal condition being the tank has been pumped regularly every three years as the Health ...
1.0

10/08/2013

They dug up the septic tank and told me that I would need to have it pumped.  It turned out that I needed a whole lot more done than just a pumping of the tank.  I needed a whole new drain field too.  They were very unresponsive about getting back to my realtor.  Now that I have purchased the house I will have to have this additional work done.  Not very professional of them.

DESCRIPTION OF WORK
An inspection of the septic system in the house that I was purchasing

CATEGORY septic tank

SERVICE PROVIDER RESPONSE

We would like to apologize for any convenience that this customer has experienced. The service the customer called us for and then contracted us to do for her was the pumping of the septic tank and a septic system certification on a home she wanted to purchase. With that being said, we would also like to correct some inaccuracies that were presented by the reviewer. “They dug up the septic tank an...
5.0

05/07/2013

They came on a weekend, showed up right on time and did a great job. They worked quickly and the technicians were very friendly. I would definitely hire them again.

DESCRIPTION OF WORK
They came to empty out my septic tank.

CATEGORY septic tank

Services Offered

Septic tank and storm drain- pumping, repairs, installation, maintenance, replacement, abandonment, Drain field system- rejuvenation, repair, full installation, Grease traps- pumping, repairs, installation, maintenance, Replacement of lids, risers, manholes, culverts-standard or traffic rated, Video camera inspections of sewer & storm drains, Lift station- maintenance, service and repair. Pond dig outs, French drain installation, high pressure jetting of storm drains or floor drains, Plumbing.

Services Not Offered

Repiping in buildings.

General Information
Free Estimates
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Payment Options
Check, Visa, MasterCard, American Express, Discover, Financing Available
Senior Discount
5%
Emergency Service
Yes
Warranties
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