Drain Genie Plumbing Services

Drain Genie was extremely responsive and easy to work with. I ended up having to completely replace my drain line and Kevin was very knowledgable and helpful throughout the whole process. I would definitely recommend them!

I had an issue and needed help quickly due to another company failing to show up for an appointment. I called and spoke with John, explained the situation and he was able to fit me in the next day to get the work done. Carlos was the plumber sent out on the service call and he did an amazing job. He was meticulous and one of the best I have seen. Thanks John and Carlos you two are the best! Based on this service and quality of the work, I will never use any other plumbing service Thanks you so much. Drain Genie is the best!

John was very professional and experienced.. He explained to me clearly what needs be done and how much it cost.. They are also very courteous and cleaned up after the job.. They are very responsive, responsible, went out of way to help the home owner.. I won't hesitate to hire them again on my next project!

The technician who came to my house tightened the faucet but did it so that it was off center. The faucet went way to the left however not even halfway to the other side on the right. When I realized this and had to call the technician back, both the scheduler and the technician treated me like I was stupid and needy. They didn't understand what the problem was, even those attack was standing in front of the faucet and could clearly see the problem. I feel they made what should have been a simple fix, an inconvenience for me.

Wow! Immediate response to my call, over the phone diagnosis and estimate, followed by a service visit in less than a day. Contact is very quick and accurate through text and emails. Time of appointment through work order is sent, then a text when the technician is enroute, a text when they arrive, and a text to follow-up when the job is done. Everything was handled through the iPad onsite. My service tech was on time, professional, knowledgeable, and totally OCD. He insisted on a perfect job to my complete satisfaction and left nothing to clean up. He explained what he was doing and answered all of my questions. He was here and finished a water heater installation and shower repair in less than four hours, and I took a good hot shower to celebrate. This is a local, family-owned business which is always a plus in my book. You can stop searching for a plumber online. You just found one.

I contacted Drain Genie late at night and received a response immediately when they opened. They were able to accomadate a fair price and time, which resulted in a wait time of maybe 1.5 hr. The technician Paul was amazing to work with. He is punctual, friendly, knowledgeable, and best of all served our country in the US Navy. He took his time to stop and explain all details pertaining to the repair, helping to place any/all worries at ease. I am super thankful. Also, knowing that Drain Genie has employed a person of Paul's stature, warrants a recommendation to anyone I know who is seeking a reliable plumber.

Excellent!! Upfront fair pricing, excellent plumber, worked quickly and efficiently. Quality work.

I contacted Drain Genie on a Sunday night and they were at my house Monday morning. They completed the job in no time. I would call them again.

Drain Genie promptly answered my morning call & I had a appointment between 10-11 am. The service technician, a very pleasant young man was on time & happily agreed to keep the 6 foot distance & precautions due to the coronavirus outbreak. He only walked thru my house one time & conducted all the work at the outside clean-out & left by the side yard to avoid personal contact. He had me flush all the drains & commodes to make sure everything was running before he left. He gave me some advice about keeping drains clear. The job was completed in about 30 minutes. And the cost was reasonable. I highly recommend this company.

I would highly recommend this company. I need a hose bib replaced due to leaking and they responded and completed the repair within a few hours of my contacting them. The two service techs were very professional, knowledgeable and friendly. They did an excellent job with my repairs.

Excellent, they showed up on time and did a clean job and were a very good price

From the time I scheduled until the work was complete - less than 24 hours - LOVED IT! Carlos the technician was friendly, fast and efficient and cleaned up behind himself. Didn't know what to do with only 2 days to Thanksgiving and no working kitchen faucet - thanks Drain Genie for GREAT Service!

We had our main water pipe burst out in the middle of night, and while we lost a lot of water overnight (the bill from the water company hasn't arrived yet), the first one who responded with assistance in less than 24 hours were the guys from Drain Genie Plumbing. John, the owner, sent two plumbers, Adrian and Aaron, who had worked for more than 4 hours until 12:00am (!) and didn't leave before patiently making sure everything was working and in order. The finished the repair and cleaned everything showing the professionalism and patience. I'd definitely hire them again!

Responded quickly to initial contact. Kept me up to date on arrival time. Plumber was efficient and pleasant. Price seemed a bit high for time it took but I may not be aware of current pricing. Would use again.

Friendly and professional. The plumber (Alva) clearly explained the problem with my water heater, which was then efficiently repaired. Would hire again.

Smooth, employees were neat and worked well, cleaned up afterwards

Great, Very professional would hire them again.

Arrived within 20 minutes of calling, ended up having to lift toilette off flange to clean out a mess of roots, was in and out in an hour, I was really surprised how quick the job was done. Toilette flushes like new. Carlos who did the work was very professional and informative.

The Drain Genie Team saved the day! Carlos from Drain Genie came to the house and not only quickly addressed the problem but took the time to explain how to prevent it from happening again! I would highly recommend them!

John from Drain Genie picked up immediately when I called and give me a a price range and estimated time of arrival. He was also good about calling the tenant and texted/called me for updates when tenant didn't pick up immediately. His invoicing is electronic and was able to take my credit card over the phone. He was very good about communicating and finishing the work quickly. I'll definitely come back again.

Excellent! From sending an email before 7 am and getting an almost immediate reply via phone call, to receiving a call to let me know they would be about 15 minutes later than the same-day, 9 am visit, I was impressed with the speed and communication. The job was done quickly and professionally by Alva, who went above and beyond in his service and clean up. Thank you!

The work was done quicker than expected. The crew was very nice and professional. Cleaned up after themselves like they were never here. I highly recommend this company.