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"Bad from beginning to end (except there is still no end.) Jansen Shutters and Windows (Jansen) installed custom hurricane shutters on my house in Tampa. Two of the Armor Screen shutters on doors to the outside were to have zippers to allow for egress. This involved extra cost. One was as ordered but the second was not. The original installation occurred in January 2019. I made repeated requests for service to fix the problem, but only after six months, when I threatened to file a BBB complaint, was my request acknowledged. A technician came on July 5, 2019. He discovered that there was a more serious problem than a lack of egress. Neither of the shutters for the two rear doors fit the openings. In other words, though we had paid in full for hurricane protection of all openings, two large doors were completely unprotected. On July 9 the same technician returned to pick up the two faulty shutters. I was told that they would see if they could fix the problem in house or would have to order new shutters for the doors. That is the last communication from Jansen. I have called, left voicemail messages, and sent an email message, but Jansen is completely unresponsive. Timeline: May 9, 2018 Proposal accepted June 1, 2018 Notice of commencement and initial payment January 11, 2019 Installation and payment in full January 12-July 3, 2019 Repeated requests for service to correct the lack of egress July 5, 2019 Jansen technician discovers that neither of the shutters for the rear doors fits the opening July 9, 2019 Jansen technician picks up the non-fitting shutters and takes them away July 10 – present No further communication from Jansen, despite several emails and phone calls"

"My mother a 73-year-old widow of a 100% disabled veteran purchased a window for her living room which was installed in April of 2019. After several months the sheet rock around the window started becoming soft and she requested that they come in and inspect it. The inspector blamed the damage on the roof and not the window so my mother looked into getting the roof replaced. Of course, the roofer was happy to replace the roof and my mother had the work done hoping to solve the problem. After the roof was replaced my mother noticed the problem still existed. She once again had window world come out to inspect and they again blamed it on the roof. Since the sheet rock was soft for over six months by this point my brother and I removed the sheet rock from the wall concerned that there could be mold that would make my mother sick. After the sheet rock was removed, we could see that water was getting in from the window after it had rained and once again called in window world to inspect. The first inspector that came over stilled claimed it was not the window but then the owner came over to inspect and he determined that the window frame was cracked, this was approximately in June 2020. They ordered a new window and finally got around to installing it 16 Sep 2020. When they installed it they broke her marble window sill, so they took it with them and said they would order a new one and replace it. Since the sheet rock was still down when I got a chance to come over and see the new window, I noticed that they had not replaced the wooden border around the window which had rotted due to all the water over the last year. My other brother who was washing the house sprayed some water and we saw that water was still coming in. Window World returned and said the new frame was also bad and that they would get another one. They also promised to replace the rotted wood around the window frame this time. December 2020, Window World finally gets around to installing my mothers now third window in her living room and replaces the wood border during the install. No leaking from the window which is a positive thing. When asked about replacing the sheet rock around the window they say not our responsibility. When asked about the marble window sill they first say, what window sill, then say they are ordering it, then say what window sill, then say they are ordering it again. Got ahold of them once in shortly after new years and they say it will be scheduled to be installed in about two weeks. No contact since then, my mother and I have called several times, when they do answer (which is not often and usually when we use a phone not recognized as one of ours (my work phone)) we get a promise that they will handle it personally and will get a call back before the end of the week. So almost two years since the first window install my mother has had a roof replaced, Mold growing behind her wall, no sheet rock on her walls for almost a year, her window installed two more times and can’t get her window sill back from them. What a deal! This business is a joke, they don’t take responsibility for their poor workmanship, don’t follow up with their customers, don’t call back when they promise to and take months to get anything fixed if they do acknowledge fault. Do yourself a favor and find a different company to install your window. The owner also owns the one in Sarasota so one of their tactics is to say he is out there and all decisions have to go through him causing further delay. Buyer beware!"