WHC Distributors

They did a very good job, were polite, and pretty darn quick.
Some very minor issues were resolved to our satisfaction within a couple of weeks.

They did a good job getting the windows in but have been nearly nonexistent when it comes to assisting with warranty work.  Robert Pichman is the man in charge and although he seems polite he never follows up on requests and will inevitably ignore you.  My wife and I have made numerous calls to the company but have received no service.  I actually had to find him on Angie's list because he moved his operation and changed his telephone number.  The end result was he accidentally called my home telephone number when he was trying to talk to another party.  After I asked him if he had any intention of assisting me he provided me with the manufacturer's toll free telephone number.  I am now having the replacement parts shipped to my home and hopefully I will get the repairs completed.

still not finished  5/12.  on window required a return visit because it we put in crooked.  No biggie.  dis not clean glass after install.  I had to request drill hole plugs.  some caulking sloppy.  Sliders required factory rep visit.  due 5/16.  Door install took all day.  One installer showed up @ 9:30 a.m.  second got here after 12:00.  7:00 pm and door cannot lock.  Hence factory rep. Will give more detail when the job gets done

We made an appointment with the sales person in December 2007. Signed a contract to replace 14 aluminum windows with new Stanley windows, gave a $ 6,000 deposit. The salesman told us the windows would take about 12 weeks to be delivered and installed. We called in April 2008 and were told the windows would be here in May. We called again May and were told the windows would be here in June, they finally arrived and were installed in July 2008 after many phone calls and much frustration. The 12 weeks turned out to be 24 weeks. They do not return calls and always have an excuse.

A rep. came immediately, calling about 3 times in days before to make sure we would be there. We gave a deposit and were told it would be 6-8 weeks. About a week later a man comes to do the actually estimates and again says 6-8 weeks. At eight weeks I call to inquire and am told that it always takes 10 weeks. It actually took 12. Upon installation the last window cracked. The installers were obviously upset that this happened and very apologetic. They immediately called in a "rush" order to the office and said that it should only take 1-2 weeks. It has been three and I feel I am no closer to getting the blue tape off of my window. There have been excuses of wrong parts coming in, etc. I paid in full and wish I had not done that. They were very quick to get the money but not at all quick about fixing the problem. We were told another customer is waiting, too. That doesn't make us feel any better. They often do not return calls or communicate unless I call them.

The windows are FANTASTIC and they did a fabulous job on the installation. They showed up at 8:30 and worked until 8pm to make sure that the sliding glass door and all the windows were put in in one day. They did a killer clean up job and you could not even tell they had been there. They came back the next day to install the track for the hurricane shutters and do some minor patch work around the windows. I have got to say I was extremely happy with the crew that came out to do the work and the staff at their office. I HIGHLY recommend these guys to anyone who is considering getting new windows or doors put in. THANK YOU FOR THE FANTASTIC JOB!!!!

Salesman initially stood us up twice for appointments after phone and postcard confirmations. Then day of install we were stood up again. Over 30 days late on delivery. 2 screens are broken, another screen wont fit in window and two windows wont stay up. Still waiting ( 45 days past installation) for a service man to come out and fix problems so inspector can be scheduled to finalize with county. I have called twice and receptionist is clueless and doesnt call back. They are paid except for 500.00 which we held back to insure the service call. Obviously they would rather we keep the money than to come out and complete the job.

THEY DID A GREAT JOB. EVERYTHING WAS DONE AS WE HAD ORDERED. THEY PUT THEM IN WITH NO PROBLEMS. THERE WAS ONE WINDOW THAT HAD A DAMAGED SCREEN AND THEY REPLACED IT WITH NO CHARGE OR PROBLEMS. IT WAS GREAT SERVICE!!!

THE WINDOWS ARE GOOD WINDOWS, HOWEVER, THE INSTALLATION WAS A NIGHTMARE. THE WORKMEN DID NOT CLEAN UP AFTER THEMSELVES (MY SON GOT A FLAT TIRE FROM A PIECE OF A WINDOW THEY REMOVED) AND THEY DID NOT USE A LEVEL WHEN INSTALLING THE NEW WINDOWS - SO SOME OF THE WINDOWS ARE CROOKED. THEY DID A SLOPPY JOB OF CAULKING AROUND THE WINDOWS AND GOT CAULK ON THE KITCHEN FLOOR AND ON THE GLASS OF THE NEW WINDOWS THAT I HAD TO SCRAPE OFF WITH A RAZOR KNIFE. I ALSO HAD TO USE THE RAZOR KNIFE TO CLEAN UP AROUND THE WINDOW FRAMES.