Serving Madison, FL and surrounding areas
In business since 1969
Free estimates
Emergency services offered
"Unfortunately, I have to update my original review due to some issues with the product after the first large rainstorm. I contacted D and D immediately after the first rain to advise them the patio was leaking where the aluminum roof connected to the house. They did send someone out quickly, and they sealed the connection. After the next rain the problem still existed. Again, I contacted them immediately. They sent another guy out during a rainstorm and he witnessed first hand the leaking patio. They could not make a repair that day due to the weather, so they came back another day and again tried to fix the problem. No such luck. I continued to call them after each rainstorm because the patio continued to leak. I was told they were tired of sending men out. After about 6 months of no results and my frustration, I asked for my money back and for D and D to remove the structure since they could not seem to fix the problem. Cary, the owner, told me it was my roof leaking and not his screen patio installation. He said he was sure it was my roof so if I could prove it wasn't my roof then he would address returning my money and removing the structure. I called my roofer for an inspection, since my roof is fairly new and still under warranty. My roofer said it was their installation causing the issues. My shingles were air tight and secure. I sent Cary pictures my roofer took and the invoice. He did pay my roofer for the inspection but still did not think it was D and D's problem. He insisted that he needed to send his own roofer. I again took additional time off to accommodate this appointment. The roofer he sent out also said the issue was caused by the way the work to re-install the enclosure panels was done. D&D's roofer (the one they had chosen to inspect their work) informed us D&D had broken the seal by prying out the metal strip when replacing the fascia and that was causing the leakage every time it rained. In response to this, Cary said he would pay for the proper repairs to be done to eliminate the leak. On the day before all this was finally scheduled, Cary told us he would not authorize payment for the repairs without his foreman being there witnessing what work was required to stop the leaks. While I can understand why Cary would want his foreman to see first hand what work was going to be done, it was somewhat disconcerting to find this out late in the afternoon the day before my roofer was scheduled to show up and start the work. With this new twist, I had to miss another two hours of work as I needed to be at the house when the two contractors showed up to determine if Cary was going to be liable for the repairs. Understand, these repairs required by the roofer were estimated to cost $1800 and I did not want any more issues with who was going to pay for the botched installation. On a positive note for D&D, the foreman had pointed out three or four areas wherein the install was done improperly and going forward, they received some very good advice .Cary did finally agree to pay my roofer to do the repairs that were needed after his (Cary's) foreman called Cary from my house (the job site) after meeting with my roofer and being shown exactly what D&D had done incorrectly on their install that was the root of the problem.
Thru all this, it was very disappointing to me that Cary never stepped foot on my property to check the quality of his crew but instead continued to say the leaks were due to my roof being faulty. When I suggested Cary come by and meet with us, the idea was rejected. He was not very nice and he was accusatory. There was constant communication with Monica at D and D and she relayed all my messages and emails to Cary. I was very patient, it took over 6 months and numerous repair efforts along with being told it was my roof and I needed to prove it wasn't. Please note that from day 1 the patio/screen enclosure looked great! The issue only was noticed after the first rainstorm and continued each and every time it rained. It took 6 months to get this issue resolved.
The initial install was "finished" the day before Easter, but it took until the first week in December, countless phone calls, many, many hours of missed work and an enormous amount of stress and frustration, but it is finally done,
"
+39
