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"A raccoon intruded in the attic of a house and Trapper John was contacted for emergency service as a family was living in the home. Although the issue was eventually resolved I WOULD NOT RECOMMEND due to my experience with the team from contact to the technicians. What went wrong: 1. Not sure if he still works there, but, my primary phone contact was Scott. He was rude a few times throughout the days it took to resolve this issue. 2. I believe due to the nature of their work commonly being emergency services they are able to overcharge especially by offering a price on the spot during the consultation. 3. Technician and phone contact assured me the issue would be resolved within 24 hours and the issue persisted for over 72 hours with me having to continually follow up for updates on their plan to resolve this issue. 4. The technician did not properly secure a hole he had to open in the ceiling of the house to remove baby raccoons and endangered a family living there when one fell through into the living room. 5. Terrible recommendations knowing a family was living in the home: After having difficulties capturing them, a suggestion was made to "leave baby raccoons in the attic to die and let the house air out", a suggestion was made to cut a hole in the roof at 8:30pm on a Sunday with no plan/ability repair it immediately. 6. Part of the service was replacing soffit vents for prevention and when I stopped by the house after service was complete several vents around the house had not been replaced and I had to contact Trapper John to have the technician return and replace those. Overall the job was done and I was given a year long warranty on the raccoon removal and soffit vent replacement. Fortunately, the issue did not reoccur however I would not recommend this company if you find yourself in a similar situation. FYI: A day after posting my review on another platform, I was contacted by a woman at Trapper John and offered a partial refund only if I agreed to remove my review. I refused as I believe it's UNETHICAL and potential customers deserve honest and authentic reviews for the services they pay for. So I will post my honest experience on all platforms I am able."

"Had to fight to get someone to come out and told "send video" we did of bugs crawling out of wood.Rodney came out and said it was "water damage",the wood dust coming out of bottom of walls"water damage" ..EVERY area of concern"water damage".WATER DAMAGE DOES NOT HAVE FEET AND CRAWL.SIGNIFICANT DAMAGE FOUND AS WELL AS LIVE TERMITES!! David told us"we can't possibly find damage during inspection"and "live termites in (one)trap is good and shows it's working" Another employee checking traps said"It IS termites but oh well I guess we missed it during inspection".We were told and have paperwork stating ONLY outer barn(200+ft away from house)had termites but NONE in house.Cingo was paid nearly $800 for WHAT??? I have pictures AND video.Would NEVER recommend them!!!!"