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"DO NOT HIRE THIS COMPANY We chose Jack Rabbit based on a recommendation from a friend, expecting professionalism, transparency, and quality service. Unfortunately, our experience fell far short of those expectations. At the time I was gathering quotes, my husband, a professional engineer was not home. He also wasn’t present during the installation. To ensure clarity, I had Jack Rabbit’s engineer/salesperson speak with him by phone. That conversation quickly turned tense, as the salesperson was dismissive and disrespectful toward my husband’s expertise. It was clear the salesperson was more concerned with defending his ego than engaging in an honest, informed discussion. With temperatures soaring and no AC for a few days, I made a rushed decision to move forward with Jack Rabbit, trusting that they would honor their agreement to match a competitor’s quote not just in price, but in equipment and specifications. That promise was a key reason I chose them. Sadly, what we received did not reflect that commitment. The AC unit installed was not the higher-end model we were led to expect, and the discrepancy only came to light after the fact. I left messages for upper management and the owner, hoping to discuss our disappointment and give the company an opportunity to acknowledge where things went wrong. To date, I have received no return call. That silence speaks volumes about their commitment to customer service and accountability. This experience has left us feeling misled and disappointed. What should have been a straightforward and respectful transaction turned into a frustrating ordeal marked by poor communication, broken promises, and a lack of integrity and money out the window. Now that we’ve paid thousands of dollars, to include a one-year service agreement, I find myself asking: do I even dare have them come back? Can I trust them to do right by us? Sadly, they already have our money, and based on this experience, I have little confidence they’ll stand behind their work. If you’re considering this company, I strongly urge you to look elsewhere. Reputation means nothing without integrity, and based on my experience, Jack Rabbit does not stand behind their word or their work. Positive Note: The installer Dejour was excellent, so patient and understanding. So professional and took the time to explain things to me, when others from the company wouldn't clarify. Thank you, Dejour!"

"Excellent!! Brandon was very patient and kind explaining new units and helping us make a decision. He said we could call him anytime, which we have done. He always answers promptly and politely. He even made an extra trip to provide temporary fans and another trip to help us with the thermostat. The installers were timely and swept after they completed the job. We have no complaints. Highly recommend!!"

"Excellent service"

"professional in every way, courtious and did the job"

"Fraudulent company. First of all, most of the reviews I've read here are from people who just signed up and haven't actually filed a claim. These individuals are in for a rude awakening when they file their first claim. I would rate this company 0 stars. Why would a company set up for the sole purpose of defrauding its customers by stealing their money and denying every single claim deserve even 1 star? On my first claim with the company, I had a washing machine that was less than 3 years old. It had an internal seal that failed, allowing water to leak into the transmission, causing the appliance to fail. Home Safe claimed there was rust inside the appliance, as if that would be some kind of neglect on my part, and refused to pay. After dealing with several people and managers in the company, I was eventually able to get them to pay the claim. I should've canceled then, but I foolishly stuck with them. A few months later, my water heater went out. The claim was submitted on a Saturday, and I was able to get the plumber out that same day. I found the plumber, not Home Safe. The estimate was submitted that evening. I received an email asking for more information on Monday, which was promptly responded to and sent in that same day. Their own policy is to approve the claim within 24 to 48 hours. I never heard back from anyone, so I called back several times over the course of the workweek. I was told the adjuster had either left early or had not come into work yet. When the adjuster finally called me on Thursday just before 5 pm, he actually straight up lied to me. He told me that he had requested additional information on Monday after receiving my email. He said he left a voicemail with me and the plumber. Neither one of us had any missed calls from the adjuster. He said he needed to know what caused the tank to rupture and precise pictures of the crack in the tank showing the leak. Anyone who knows anything about a water heater knows that once the tank ruptures, no plumber in their right mind would attempt to disassemble the water heater and repair the leak or determine where exactly it cracked. But that is exactly what the adjuster at Home Safe expected to happen. He said that without a reason why the tank ruptured and precise pictures of the leak location, he could not approve the claim. Why did lightning strike the transformer down the street and cause my power outage? Were you able to get pictures of the lightning striking the transformer at that precise moment in time? The only satisfaction for me at this point would be to hear the entire company burned to the ground and that their insurance company denied the claim because they could not show a precise picture of the wire that shorted and a reason why it shorted."