Get matched with top granite countertop installation pros in Estero, FL

"On 5/29/25 Tristin came to my house and gave me a quote on a new shower remodel with a new toilet, and we signed the contract. I thought $12,000 plus was exorbitant, but Tristin assured me that Long Home uses quality materials, excellent craftsmanship, and excellent service. He told me that they will replace all the pipes, and the shower and toilet will have lifetime warranties. So, I agreed and gave him half down and it was scheduled for the 6/27/25 and 6/28/25. Tristian called me on the 6/5/25 and told me that for the shower I choose the half wall that was part of my existing shower would have to be removed, he said otherwise I would have to pay an additional $1,500+, because the shower I agreed to couldn’t be installed otherwise. I told Tristin on 5/29/25 that I did not want the wall removed, but after talking to Tristin on the 5th I relented and said the wall could be removed and ordered another toilet for my other bathroom. The day of the installation came, and one guy came on time and the actual plumber came about 2 hours late around noon. They started working on the demolition and Tristin came around 4pm to move the power socket that was in the wall they removed. He put a rough patch on the wall and installed the outlet without the cover. They removed my cabinet from the wall so they could take down the wall but never replaced it. They worked until 10 pm on Friday. Tristin was supposed to come out on Saturday to finish the patch and put the cover on the outlet. Saturday 6/28/25 the helper arrived at 830 am and the plumber arrived at 1030, at 450 pm the plumber showed me the shower rod they sent with my shower, and it was too short. He told me to call Tristin, I did, and he said OK Tristin never showed up and the two guys finished at 945 pm without putting the cabinet back up. I checked the toilet in the bathroom where the shower was installed, and it kept running after I flushed it, and I put a toilet cleaning tab in the other one and noticed the toilet lid does not fit right. I texted Tristin on Sunday morning telling him about both toilets and he texted me back on that Monday and said he could come at 4pm. I work nights and did not get up until around 5pm and I texted him and told him that I do not usually get up until 6pm during the week when I work and he never messaged me back. I sent Tristin another text on Saturday 7/5/25 telling him to ask him when he could come out and fix the problems I have. I have not heard back as of yet. Long Home charges a premium price and Tristin told me that I would get premium service, he said this is why they charge so much, but the experience I’ve had is anything but premium, I paid $12,000 and I only have one toilet that works correctly even though the lid doesn’t fit properly, I had to buy a shower rod so I could use my shower, since the one I bought from them didn’t fit, which makes no sense because they knew the dimensions of the shower. I had to have a wall removed that I did not really want removed, because they made a mistake when I signed the contract. I have the outlet in my bathroom wired without a cover, my wall is not finished, and my cabinet is still sitting in my bedroom. I do not mind spending the money for something, but I want the product and the service to be worth the price, I paid for professionals, but this is not the problems you are supposed to have with professionals."

"No communication, no show and terrible customer service"

"Working w/John & his crew of professionals was pure delight! When we were informed that the Naples fire inspector was requiring us to remove a mirrored wall so they could fix a sprinkler head, we called John. He came w/in hours to access the problem. Took numerous pictures to share with his team to decide what was the least invasive way for the inspector to get & repair the problematic sprinkler head. Instead of removing entire mirrored wall & frame (almost guaranteeing a shattered mess), he solved the problem by going in from the back through our master bath ceiling! He literally had his crew there w/in an hour to cut hole for inspector’s access. Sprinkler head was fixed, dry wall & mud put up on ceiling & next morning crew finished up entire job! A nightmare repair was handled uneventfully & quickly by John & his AMAZING crew!👏🏻We R so Blessed to have a contractor who cares so much about each job & wants full satisfaction from all his customers! CARING & the BEST! 👏🏻"

"Professional, courteous, friendly, easy to work with, got the job done in a timely manner."

"Great people"

"The man himself is a mensch! He handled things for us who live out pop state. Everything was seamless, always done with respect, and consideration for every one of our quirks. Monti is a man who would be in my group of close friends had it not been for a sudden health emergency in my family."

"Memo's LLC showed up on time. Responsive. Fluent in English and Spanish. Great work quality. Dependable."

"They were very fast snd reasonable. Our counters look beautiful! Would definitely recommend and use them again."