It was a very, very unhappy situation. It started when the salesman first came out. They sent somebody out, who was either, under the influence of something or having a stroke or something because the communication was just awful. But I had heard that they were a good company, so I called the company and they sent somebody else out. The next person who came out was very good. She helped me design things. The early part of the experience with her was wonderful. They came out, the first thing they did was go to install the countertops in the kitchen. They put a seam where the designer specifically said there should not be a seam. I suggested it go there originally and she said, "No, you're going to get dirt and stuff from the dishwasher because it was near the sink." So I specifically gave my husband the instructions of what was supposed to be done and I went to go play golf. I'm on the first tee and I get this phone call from my husband, "The countertop is seamed where you said it wasn't supposed to be seamed." With that I called my salesperson and she starts screaming at me, calling me a liar. She called me a liar. I said, "At no point, is this what I agreed to." I said, "We even talked about it and you told me 'no'" She was like, "You're lying to me, we talked about this." I said, "No, we didn't." So I don't play golf, I come home, I see what they're doing, I'm like hysterical, I'm very upset. They finally tell me it's the only way it can be because that's all the longer the quartz is and it has to be there. So I finally agree. They convince me that it's not going to look bad and it's not going to be a problem. They go to install it, it's not cut properly, it doesn't fit. I noticed that day or the following day when they came back and actually installed that part that the sink cut outs were crooked. They were not cut straight, they were bulged, it was just a mess. It was terrible. So they had to take it out again and take it back to the shop and cut it again. It came back again and it still wasn't right. The guy, who was the installer, was just incredible. He was really good. He took it out into the driveway and sanded it down and sanded it down and buffed it out, so that it's pretty close to straight now. It's still not straight, but it's livable. So then they install the countertops. They did the same thing in the bathrooms. In the bathrooms, I have rectangular sinks, they were not cut out properly. They had to take those out and redo those again. This is after they installed them and then I had a backsplash put in with an accent tile. That was done three times and it's still not right. And then, the owner, who does all these commercials about what a great Christian family company they are and easy to work with, sends me a letter, telling me he is putting a lien on my house for payments. I paid everything as we went along. You had to pay before they start installing that day, which was fine. The job wasn't done and he sent me a letter, telling me he is going to put a lien on my house unless I pay the final payment. They had not installed the light fixtures, the mirrors weren't right. There was a lot that wasn't done and he had the nerve to send me a letter to put a lien on my house. I called - he is completely unavailable, obviously - and I talked to his right-hand woman. Basically, no apology for doing this. She was like, "I'll talk to him and find out what's going on," I never heard back as to why they were putting a lien on my house. Obviously, they didn't because the job wasn't done. Finally, they get most of the job done. Everything is done except for one mirror. It's a real nice maple. The mirror in the second bathroom has a big knot in it. The only place in any cabinet and any piece of anything in my house that has a knot in it. So I told them that I wanted that to be replaced and I wasn't going to make the final $200 payment until that was done. So I get a phone call -- and this happened a couple of times. They would make an appointment to come to do something and they didn't have the parts to do it. So they make this phone call to me and say they're coming out to put the new mirror in, nobody comes, nobody comes, nobody comes. I make a phone call, she says, "The materials aren't even in yet. I don't know why somebody called you to tell you that they're going to make an appointment." So, I finally got so frustrated that I said, "You're not getting the final $200, I'm not happy with the mirror, but you're not coming back to my house because I'm done dealing with you." They never put a lien on my house, the mirror has still got a big knot on it. Every time I walk into that bathroom it's the first thing I see. I can't do this anymore. After the salesperson was screaming at me, telling me I was a liar, she called me back the next day all sweet and charming, "How are things going?" and I said, "You know what Stefanie, you owe me an apology and until you give it to me, you are no longer on this project. I will find somebody else to handle it." She never apologized. I told the project manager about what happened and he was the one who coordinated everything from there on. He was wonderful too. There were a couple of great people in the process here, which is why they get a 'D' and not an 'F.' It was a horrible experience. I then find out that I'm not the only one who had a horrible experience with them.