FP Property Restoration

"In this case the customer did not want to pay for the air quality testing. We went ahead and processed the samples anyway and even gave the results to them- without payment. We set up HEPA scrubbers for no charge- the homeowner called the office to say she was putting them out in the rain becasue she did not have her test results- the same results she did not want to apay for. In the end we perfromed over $1250 in services free of charge. I hope that future customers read this response and see that we do the best we can in the situations we have. in the end we are still a business and we incurred expenses that this particular homeowner requested but refused to pay for."

"[Member Name Removed] your kind words made the teams day. Thank you!"

"We were disappointed to see this review. We were called to Michigan to help with the floods and drove equipment and men/woman there from Florida to assist. This job was one where are team had to go above and beyond despite there being a lack of insurance coverage for the job. During the floods that year in Detroit we handled many claims- however this particular flood we allotted far more manpower and resources to clean-up than the insurance company permitted. The team was punctual and did a fantastic job communicating- even after the job was done team members still went out of their way to make for sure the customer had information they needed such as pictures and conditions of items. We hope that the customer will review the job and the response and consider changing it- as we really do believe that this job was done extremely well."

"Prior to responding to this review I went back and made for sure that all of our facts, documentation and services were performed as indicated. Firstly we are and always have been sympathetic to (Removed member name) family tragedy. We have been very careful with our communications with her throughout this project which began in February 2015. As per our agreement and estimate, provided in writing prior to the start of work- (Removed member name) contracted FP Property Restoration to remove the mold growth in her bathroom for the agreed price of $3900. The work was completed as agreed and (Removed member name) did pay FP in a timely manner- for which we appreciate. At this point our repair division agreed to supply an estimate for work to be done as per the design of (Removed member name). Our estimate was driven by the materials (vanities etc) that (Removed member name) selected. They were all very nice and well above average cost- hence the estimated repair cost. (Removed member name) did not like pricing and hung up and refused to taking calls for long periods of time. FP had taken out permits as per local code to remove the effected materials and replace once we got the go ahead. (Removed member name) indicated that she felt the estimate was high, for which we found areas to work with her on to offer a 20% discount. Work still was not approved to begin. Since we have an open permit on this job we periodically check in to indicate we need to either do the work or withdrawal the permit- neither of which (Removed member name) will allow to be done. So to date- all work that has been paid for was completed to satisfaction and FP is trying to close an open permit. Again we are sympathetic to anyone’s loss- and we would like to close this permit and move on so (Removed member name) can complete her project, however we do not feel that a refund should take place."

"[Member name removed]- thank you for taking time to leave us a kind review. We appreciate you giving us the opportunity to serve you and happy we met your expectations. If you ever need us we are a call away!"

"[Member name removed]- we were happy to help you. You were a good sport through the entire process, took it much better than I probably would have. Best of luck in the future."

"[Member name removed]- that was a lot of water! I remember pulling up and seeing the look on your wife's face and making sure I said everything possible to make her feel better. We were glad we couple be there for you. If you ever need anything do not hesitate to call."

"Thanks for the kind words. Always happy to help. Glad to hear this ended on a good note for you."

"Member- we were happy to see your kind words and I shared them with everyone that was a part of the cleanup, packing of your belongings, and repairs of your home. We were to be able to help you through that event. All of us here hope that all is well with you- and if you ever need anything do not hesitate to contact us."