I left messages for several roofing companies all at the same time. Within 5 minutes of the messages being sent, Total Home Roofing called. I explained what I needed. She asked when a good time would be for the estimator to come by. I said the next Friday at 3:30. At the precise stroke of 3:30 PM on that Friday, Craig showed up. We spoke for a few moments and I was immediately impressed with him. He saw the very bad condition of the roof and ascended up his ladder to investigate. After about 20 minutes he returned and walked around the perimeter of the house. Keep in mind, that after several days, no other company had yet returned a call or answered the messages. We sat down for over an hour and he explained every detail of what should be done. Years ago, I did lots of home construction and renovation, so I'm VERY familiar with the process. He was spot on with all of the information. I had a limited budget for this and was hoping it wouldn't exceed it. After deciding what color, quality shingles and other items to use, he presented what I considered a very reasonable estimate. Much less than what I expected. The information is precise, well documented and every possible issue and concern was addressed. I received additional calls as the scheduled work day approached making sure the driveway was clear for the dumpster, if electrical outlets were available etc. ...24 hours before the job started, I received a call from the dumpster company, verifying time and location. The driver could not have been nicer and more professional. He placed plywood down on my drive so the concrete wouldn't be damaged. Prior to the dumpster, the materials truck came in and placed the materials on the job site. They too were great. On the day of the job, Juan, the supervisor, showed up and surveyed the job. Next, the crew showed up with their equipment. These three guys were fantastic; polite, and efficient. Next ,another supervisor, Allen, showed up and he too was excellent and answered many more questions I had. He came by throughout the job and brought materials as they were needed. By 6 that evening, most of the bad wood was found and the house was dried in. At the end of the day they cleaned up the entire yard and did many circuits with the magnet to pick up nails. The next morning, they continued and the scope of the wood repairs left me very, concerned. Lots of damaged wood in difficult locations. The areas were on either side of the split roof and just a pain to get to. Yet, they disassembled what was needed, replaced the wood, added very tall flashing and included water deflectors to prevent future saturation during heavy rains. By 7 PM that night, they were 100% finished and gone. I was 100% thrilled with the outcome. My neighbors said over and over how the home looked like it was new and what a beautiful job it was and how hard the three guys worked and kept the place clean. The additional cost of the wood was very reasonable and considering the amount of it required and the locations, I was thrilled with that as well. Every person from Total Home Roofing has been professional, courteous and efficient. Every appointment was spot on. There have been several very heavy rains since the work was done and no leaks at all. I realize every job is different often with different outcomes, but this time it could not have gone better read less
Lyle S.
