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"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Great, not without problems but they did the right thing. However they went BK last year after 40 years in business ."

"A total gentleman and a professional. We scheduled additional services.. Visited tonight the day after Thanksgiving...🫡🫡🫡🫡🫡🫡🫡 OUTSTANDING SERVICE. OUR "GO TO" PEOPLE WHEN WE NEED IT DONE, ASAP AND DONE RIGHT. TY."

"Was having a problem finding a plumbing company to come for this relatively small job. Including Angie's recommended companies. This company was great. Easy to schedule, gave me a ball park over the phone. Plumber was talented and easy to work with. He did exactly what I asked for, even called ahead to make sure he had the parts. Highly recommend and will use again."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"Formal Complaint Against: Beacon Services and Appliance Heat & Air To Whom It May Concern, I am submitting this formal complaint regarding Beacon Services and Appliance Heat & Air, whom I hired to install a new air conditioning system, including a condenser and air handler, at my residence. Following the installation, I experienced cooling issues almost immediately—beginning the day after the system was put in. The company also collected approximately $500 in advance for two years of preventative maintenance service, which they repeatedly failed to deliver. Despite multiple requests, they rarely—if ever—performed the promised maintenance, apparently relying on me to initiate each contact and hoping I would eventually stop calling. Each time the system failed to cool properly, a technician was dispatched and performed the same temporary fix: they would adjust the drain line slightly (by lifting a PVC pipe roughly half an inch), which would re-engage the drain floats and the fan and temporarily restore cooling. For this, I was charged a $79 service fee each time, despite the fact that the underlying installation issue was never properly addressed. In September 2024, a technician visited and left the drain line completely disconnected, citing that he had to leave abruptly due to a personal emergency. He left tools behind at my property and did not complete the job. When I called the company to report this, a person identifying himself as “Dan” (possibly the owner) instructed me over the phone on how to reconnect the drain myself. Despite working out of my element in potentially unsafe conditions and following the instructions, the system continued to function improperly. Cooler weather came and the drain was not needed. Most recently, on May 8, 2025, I again contacted the company as the system was not cooling. A young technician arrived but appeared inexperienced and attempted the same drain line "adjustment trick." I witnessed this tactic firsthand and confronted him about it. I refused to pay the $79 service fee until the drain was properly repaired and the system restored to full function—an entirely reasonable request given the history and the amount I’ve already paid. In response, a representative named Chris (who claimed to be the owner or lead technician) informed me the next morning that because I had refused the payment and challenged the technician, they were terminating all service and would no longer respond to my calls or emails. Since then, I have been completely blocked from any further contact with the company. I have invested thousands of dollars into this HVAC system and was repeatedly misled, overcharged, and ultimately abandoned without a functioning unit or fulfillment of the prepaid maintenance agreement. In my view, this behavior demonstrates negligence, poor workmanship, and a pattern of deceptive business practices. I am requesting a full investigation into this company’s conduct and whether they remain in compliance with Florida HVAC installation standards and licensure requirements. I also ask that you determine whether disciplinary action is warranted and whether restitution should be pursued on my behalf. If you are thinking of having BEACON APPLIANCES HEATING AND AIR supply your air conditioning or appliance needs, I would suggest being very aware and watch them every second. Sincerely, KM"

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."

"Pat was my tech and he was great and knowledgeable. He fixed all of the screw ups of my previous techs with other companies. I am now on a maintenance plan to stay on track. Thanks, Pat! ?"