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"Not happy with the work completed. Retired the shower floor. Tiles were crooked!"

"I had the WORST experience ever with this company including the owner and the main installer. BUYER BEWARE. I REGRET using this company and these people and would NEVER dare recommend them, not even to my worst enemy. I will start by saying that I am still missing 2 plantation shutters and the tint on my front doors. My house was built brand new and completed 9/25/2018(the day we got the c/o). We waited to settle in to get the shutters. The house is brand new. Not one curtain hung and nothing to cover all the windows prior to them coming. They DESTROYED my window sills. They are now chipped, discolored from over caulking, dented and one is missing a huge chunk of wood. After I was promised 30 days from giving my deposit to installation day, 30 days came and went with no call from the company updating me on the status of my shutters and when the new installation date would be. Had I not have called the owner of the company to get a status update I would never have known that it would be an additional three weeks before they would be here to install my shutters. I was calm and patient with them and understood that it was summer and a lot of people were doing what I was and the shutter company was backed up. A simple phone call would have been the professional thing to do. Installation day arrives and the installers are running several hours late for our appointment. When the installers got here they were literally going so fast trying to get the project done and mind you I have a 3500 square-foot heated and cooled home and it was a lot of windows that needed plantation shutters. They were going so fast that one of the shutters was propped up against the window on the window sill And because he was not paying attention the shutter fell down not only did it crack in 1 million pieces but it chipped my window sill and my brand new toilet. In addition, it was discovered that after waiting nearly 50 Plus days to get the shutters in an installation day and time that they sent the wrong measurements for several windows. As a result they were unable to hang some of the shutters. I was told by the installer after making a phone call to the owner Paul, That they would get The correct shutters from Skandia within a week and be back to install. On my daughters life a month and a half went by with no phone call no update no return calls no messages no nothing on the status of the missing shutters and the broken shutters. I had sent a detailed message to the owner Paul, explaining to him all of the stuff that needed to be fixed and repaired as a result of the installers negligent behavior in my brand new home. Never one time did Paul call to reassure me that he would rectify the problem and take care of it, nor did he seem to care that I was missing shutters and that his installers had treated my home with such disrespect. After several phone calls and weeks and weeks later Paul finally decided to start calling me back to complete the project. However we were traveling much of the summer and we were out of the country and not available via phone much of the time. I tried to reach him when we got back to the country and he did not answer the phone. I called Paul left voicemails and he called me back several days later. At that point I was so frustrated and disgusted that I could not even face this guy or talk to him. I gave him a $3000 deposit on a job that was supposed to be done from contract to completion in 31 days, However it?s now been six months and I am still missing two shutters, window sills that need replaced,And have no resolution to rectifying this problem. Point blank the few times that I was able to contact the owner Paul, he was buying a boat, on the boat, at the beach house, and just did not care about his customers or the service we were receiving. BUYER BEWARE and stay away from this company. I have never been treated like this ever especially considering this was a $7000 job."

"Very professional, answered calls or returned them promptly, very patient and informative with any questions I had, work was done in a timely manner, areas he was working in stayed clean, all around great quality work."