Get matched with top central vacuum system service pros in Selbyville, DE

"Less than 5 years ago, I spent in excess of $10,000 to have a new unit installed with a 10 year warranty. I should have seen the red flags from the very beginning. The sales representative told us additional vents would be installed and when the installation crew showed up, that did not happen. Fast forward to the present and I am now on my 4th phone call for an appointment this season, 3 days so far of not being able to work as I waited for a technician to come diagnose the problem. The 3rd. tech came last night and indicated that the work the other tech did was not for the root of the problem. (I was told in front of witnesses that the work needed to be done, was not covered under warranty, would cost me $367 and would fix my issues)In fact, the 3rd tech only made the issue worse by leaving our attic return unscrewed and overfilling our unit with Freon that the 4th tech had to remove from our system. Upon leaving last night I was told that everything was corrected. Today - my home is slowly creeping up in temperature (presently 80 degrees inside, while set to 72). The company keeps trying to sell me a "maintenance plan" and I keep reiterating to EVERY one who pushes it that we have been getting tune ups/cleanings elsewhere and will only use them for warranty issues since we have had NOTHING but problems with them."

"Cleaned out all our air ducts, our dryer vent, and A/C system. Did a great job at a very fair price"

"Tom installed our Central Vac system in our new Blackwater Village home back in 2017 and did a great job. We purchased another home in Queenstown, MD 21658 with Tom Dodge Central Vac and there were not enough ports, so Tom installed the new ports and brought in new equipment to keep is rolling. Tom is courteous, professional and does excellent work. Our dogs loved seeing him again!"

"Very professional, knowledgeable, courteous and very customer focused. Would definitely use their services again!"

"Excellent service! Prompt attention to the details concerning this system. The techs explained every aspect of the whole house system and it use. Very thorough. Great customer service!"

"Hal Phillips is Awesome. Texted him. Was as my home and had my AC unit fixed within about 30 minuted from the time of my text. Knowledgeable, Professional and cost was less than expected. Highly recommend him."

"Don't even know where to start. I hired this company several times for various issues at my residence. Not only were they on time and professional, my personal experience was that they went over and above for me. I've had other electricians to my home that seemed they couldn't be bothered with the work I needed done (some were not easy tasks) They did a wonderful job with all projects big and small. I will not only use them for my residential work in the future, but will use them from now on for my commercial projects as well at my business. So hard to find a contractor you can sing praises about in this town. I'm definitely recommending them to anyone in need of the services they provide!!!"

"Awesome job completed, showed up every day until the job was done and work was done beautifully"

"I had an absolutely terrible experience with McRae Air Conditioning and Heating. I purchased a home equipped with their HVAC system, and within just five months, the heat stopped working—right in the middle of winter during a snowstorm. My home was freezing at 50°F, so I called for service, which should have been covered under warranty. I scheduled an appointment, and the technician, after being several hours late, went to the wrong address, left a sticker on someone else’s door, and left without even trying to contact me. When I called back, the customer service rep was rude, dismissive, and completely unhelpful. He initially told me the technician was on the way and just 12 miles away—but after another hour of waiting, I called again only to be told that the technician had already “been to my house 2 hours ago” (the wrong one) and left a note. If the rep actually wanted to help, he would have told me this during my first call instead of wasting my time and leaving me sitting in the cold. Not once did the technician call me to confirm the address or check in after knocking on the wrong door. When I expressed my frustration, the rep rudely dismissed my concerns, saying, “Well, I had nothing to do with that,” and then interrupted me with, “Do you still want to rebook or not?” as if I had to stop talking or risk not getting another appointment. This was an emergency call in the middle of winter, and McRae handled it in the most unprofessional, careless, and disappointing way possible. If you’re considering using them for HVAC service, do yourself a favor and go with another company. I’ll update this review after the (hopefully successful) service call and speaking to the manager who was not there at 4 pm on a Wednesday."