Get matched with top water heater pros in Warren, CT

"They were very fast, clean, and efficient. The work was done quickly and was very solid. Very responsive to request."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"I had a problem with the water pressure fluctuating. Come to find out, it was the holding tank. The professionals at Waterdrct came out (Dennis) promptly and found the tank was old and waterbound. They were like lightening (in a good way) and had the tank replaced in like 30 mins. These guys are GOOD !!! The water pressure was more than I thought the well could produce. Excellent job and very informative. They are true professionals !! I highly recommend them."

"Rep was exactly on time. Explained what he did and the reasons. Very nice person, smile and thankyou when he left. Definately a good company. They have always been prompt and helpful when we have had heating issues. 100% in my book!"

"He was fantastic! My house is old, so the plumbing is outdated and it's hard to find parts that fit. He found a terrific faucet, reasonably priced, and installed it quickly and at a reasonable rate. He cleared the clog quickly, also, and was very professional and helpful both times. He's outstanding, he's local, he's reasonably priced, and he sticks to his quotes. I would hire him again any time I need plumbing work."

"The company was excellent from start to finish. I called in the middle of the terrible cold snap just after New Years 2018, after being up all night calling several supposedly 24/7 emergency plumbers, none of whom responded at all or else were able to come. In the morning I called Service Stars. The receptionist was very friendly and caring, and seemed apologetic that she couldn't send someone until after 12 noon. With a snowstorm due the next day, I was grateful they could come that day at all! She called me a couple of hours later to say that the technician could actually come about 2 hours earlier if that was okay, and I was very happy to say yes. He arrived promptly and invited me to stay with him as he investigated the problems, explaining everything he was seeing and inferring as he went along. He fairly quickly determined that the leak was unrelated, from an upstairs bathroom sink drain, and got that under control. After some poking around, he also determined that the problem with our downstairs heating unit was just a loose connection where the thermostat plugged in on the wall mount, and took care of that. The big problem was the upstairs heating system with in-attic, air handler, which had a freeze somewhere. Darryl carefully explained the possibilities and options for dealing with it, and how likely it was that the initial fix would work, or the damage might be more extensive, and what it would cost to repair in that case. I agreed to try using their machine for heating the plumbing lines. Before he left to arrange bringing it over, he suggested putting some electric heaters that I had upstairs and he left the attic stairs open to let the warm air circulate up to the attic. When he returned to set up the equipment, he was happy to let me know, and I was delighted to learn, the the system had already unfrozen just from the warmer air circulating up through the open attic stairway, so we were all set, nothing more needed to be done! The total cost was just the $69 service call/diagnostic fee, even though he spent at least an hour between the two visits going from basement to first floor to second floor to attic, examining all the components, explaining to me what was going on, and providing some suggestions to avoid problems in the future. From start to finish both the technician and the office staff were polite, helpful, friendly, caring, and excellent communicators. I could not recommend Service Stars more highly!"

"Don’t troubleshoot well and charge customers a ridiculous amount for refrigerant. More than three times more per pond than the average. Don’t use them!"