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"Chris did an excellent job from start to finish. He worked with us to personalize the basement to our vision and he kept us informed every step of the way. We have been loving our new finished space and getting lots of compliments from friends. Can not recommend him enough!"

"Unfortunately I give BBB a 1 star rating. The project began October of 2021 with demolition, upon completion of each phase I sent an email to Better Built Basement management thanking them for their work effort and identifying items that either required further explanation and/or resolution. As the project went on, I became increasingly frustrated with their lack of communication, lack of accountability, lack of caring, and lack of skill. The straw that broke my back was when Jim (an owner) called me a f’ing c’sucker. Randy, (an owner) sent me the following email: No one has time to read your 3-page condensing e-mails. You have done nothing but complaint. It's obnoxious and draining to everyone you come in contact with. There isn't one person who cant wait to have you out of our lives. I terminated Better Built Basements on June 7th, 2022, here are some of the details of my experience: - The demo crew was excellent in and out in a day and did a great job cleaning up - The electricians were very consultative in their approach to the project, providing input on lighting and outlet placements. - Framing was mediocre. Despite using laser equipment, one wall was wavy and the ceiling grid has a large gap. Pictures attached. - New steel stud framing and pre-hung doors should be dead on straight as an arrow instead, two of the doors has an aesthetically noticeable skew. - The replacement to an existing door resulted in using the wrong hinge set for the existing mortices, inclusive of color – all the other hardware is brass they used chrome. Picture attached. - 3 of the four doors were either chipped or cracked. BBB was notified before the ‘final’ paint job, but they failed to address the issue. - I returned home the day they applied joint compound to find glops of joint compound on the floor, which I tracked around my house, and glops on wood work on a floor where no work was occurring. Pictures attached - Following the flooring installation, they left garbage in my basement for 2.5 weeks, then did not take it when they came back – in frustration I disposed of it myself. - Many of joints on the ¼ round trim molding were caulked excessively to cover up sloppy miters. - Cracked switchhplate was not replaced. Picture attached. - Sub-contractors have sub-contractors, who seem to be able to sub contract – direct employees of BBB other than the demo and electrical were rare. BBB demands using a lock box, Many people have the combination, providing little sense of security over access to the home. Overall, BBB does a bad job communicating, managing expectations and fails to deliver on their stated objectives at best they are contractors not craftsman."

"Excellent service and work Always on time with a friendly budget"

"Wonderful. They worked with me all the way through the process. I needed time to get funds together and they kept in contact with me and when I finally had the funds, they worked thier schedule to get this done immediately. They were compassionate and understanding about the whole situation. In the end, the job was efficient and professional and it was a great success!! Thank you to Jeremy and son. We are very grateful."

"Excellent. We added a bathroom and a bedroom, took down paneling and completely redid the family room. These guys did all the electrical work, plumbing work, flooring, painting and everything else. Amazing communication, stayed on budget, worked very well with us and the work was done quickly and exactly as described. Any issues were immediately dealt with. Any questions were immediately answered. Would absolutely work with these guys again and would recommend them!"

"We hired Doug to replace our bulkhead with a doghouse style entryway. Doug and his team did an amazing job. They showed up on time, worked hard, cleaned up, and completed the project quickly and as scheduled. It was a pleasure to work with him and we would definitely hire him for future projects."

"Very responsive, clear and professional. Gave me information I needed and then some."

"Work crew were courteous and neat. Cleaned up as best they could at the end of each day. Only negative was some communication losses as in ordering the paint at the last minute which delayed some completion. In all the job went well and looks good."

"Yina and her partner, Olga and Jorden arrived on time and motivated to remediate water and mold damage in wall drain pipe. They were organized and efficient in tackling the job at hand. They were all some of the most polite and respectful I have ever had in my home. Thank you all so much ! F.J Boucher. Tolland, Ct"

"Chris from imagine remodel is amazing. He has helped me tremendously. Everything I didn’t know I now know because of his patience and knowledge. Things I don’t have. Thank you Chris for not only seeing me through all this but for also becoming a friend. My door will always be open. My bathroom too!!! Thanks for making this part of my hectic life more comfortable and bearable. So appreciate you. Sincerely, Maria Chiaia"