Best boiler installation pros near Norwich, CT

"Williams & Associates replaced an ancient, very large old boiler in my very large house. Bruce calculated the necessary size and found a suitable boiler. He and his crew thoroughly cleared the radiators and lines before removing the old boiler and installing the new one. They checked all the radiators and added new valves as needed during a lengthy checkout. It took several days to do all the work. Throughout, Bruce explained what they were doing and why as well as recommending changes/additions to the original proposal. They were even cheerful about removing the original "Mary Jane" from the basement. I would definitely recommend them to anyone using steam heat. Great job!"

"Jeremy came the evening of the day I called him accommodating my schedule. It wasn't even an emergency, at least I didn't think it was. I called for a cleaning but he immediately identified a problem I didn't know I had. He walked me through the diagnostic, described and demonstrated the problem, quoted the job and when I accepted it he performed the repair. When he left my boiler was working efficiently. The boiler was working but the heated water wasn't circulating through the baseboard. I was constantly burning oil with minimal effect. It had felt drafty in the house and I was relying largely on a gas fireplace to take the chill out of the air. That's no longer the case, the house is warm. He's coming to clean the boiler Wednesday evening. I will never hire anyone but Jeremy again to maintain my boiler."

"Bill was easy to work with. He showed up when he said he would, was friendly, he did a great job and was reasonably priced. What more could anyone ask for?"

"Excellent response time to no heat on an extremely cold day. Eventually replaced boiler & heating system; knowledge and craftsmanship best I've hired. Great value for the work and level of service provided. Highly recommend this company."

"Great people to do business with they get the job done quickly very clean my only question of concern was the size of the boiler that I needed but I was reassured this size boiler was the most efficient boiler that I needed thanks"

"They were timely, knowledgeable and helpful in explaining what could be difficult to understand in order to decide what needs to be done."

"Excellent from start to finish. Called early morning and left message with service. They called back shortly after opening and confirmed appointment. They showed up at the expected time and quickly and professionally fixed the leaking pipe. In addition they made time to look at waste line and aging boiler to provide estimates."

"arrived late by 2.5 hours without any phone calls to notify of the tardiness. When dispatch/customer service was called within the window of service to find out whereabouts of service person; I was advised that I had one hour left in the window and that service person would be there within that one hour but on time which he was not and no call from either customer service or the tech to advise that they would be late."

"Not the best, but I guess not the worst either.
They did the door blower test which revealed different air leaks in the house. They sealed around some of the doors in the home, installed some door sweeps, caulked around baseboard registers etc. However, the work was far from consistent and less than professional in quality.
There are 15 registers / returns in the home and we were told they would caulk around them all, they caulked around 7. 2 of which the caulking was so thin that it cracked before the next morning.
There are 3 sinks in the house where pipes were supposedly "foamed and insulated" on their report. There is no additional insulation visible anywhere that I can see.
We are entitle up to 40 CFL light bulbs in the home, however, even the 30 they said they changed were not completed.
For example:
-there are 2 nightstand lamps in the bedroom. One lamp received a CFL and the other wasn't touched.
-there is a hallway ceiling light that was supposed to be changed out with CFLs, but still has the same old bulbs.
-downstairs bathroom still has all three original bulbs
-two bedroom ceiling fans that take regular "A" type bulbs all have the same bulbs
I sent an email to the gentlemen who came out to the house asking if we could at least receive the extra bulbs. He did respond and said yes, but never got back in touch with me. After the general overall experience I did not bother chasing after them for a few more dollars worth of bulbs. However, the whole point is not the money, its the fact that these were all listed on the report and not completed accordingly.
They did recommend an insulation company to come in and give us a quote and also told us about different programs offered from the state which would allow us access to rebates for making home energy improvements. All in all, I guess it helped us to know where the air leaks were in the house, but the overall performance of the team was simply sub-par. They were nice, polite and somewhat informative but by no means "wowed" me.
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"Jim is local.  It went great. Jim Ferrell is a professional of the highest caliber. Responded quickly, took care of my problems, and advised me as to better means of protection than I had. He came back a second time to uninstall software that I purchased that did not provide adequate protections and installed free software that would do the job.  He did the work through remote connection, but is available on site if necessary.
For those people needing help on getting red of malware, viruses , etc. on your computer,  Jim is local, better than all thse remote out of state location providers, is a mature, highly trained professional in this area.
If you go to local computer stores you get very young people that can do a basic job, but are no where near the professional level of Jim.
I highly recommend Jim to anyone that needs these type services.
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