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"Chris was efficient and friendly. Got the job done quickly. "

"Everyone was really good to work with at the beginning of the waterproofing to the very end. No complains about the completed Job. I have yet to see the system work because we just have not had Heavy rain over a Long period of time."

"Reported Kayan LLC/R. Lala to Consumer Protection. No respect for the elderly of parent of a disabled child. His masonry work was poor. Had to hire another company to repair the incomplete work. Did not glue on the caps that lay on the wall blocks, trim blocks to appropriate size and did not reinforce open gaps between the side walls and the floor pavers. Carpentry work was extremely poor job. He put up a ceiling under a deck, but did not make any provisions for installing a gutter or slanting the roof and the water accumulated between plywood and the outer panels. I had to hire a different contractor to remove these panels as they would have fallen on someone. Panels removed with one hand, leading to a downpour of accumulated water. He charged a miter saw and roofing nailer to my credit card and refused to return the tools and unused supplies. Quoted $3750 to powerwash and paint my handicap ramp in freezing temp and yelled at me when I refused. No remorse for his actions. "

"Overall, working with the company was a good experience."

"Chuck, Alex and Naki did a great job. Lots of attention to detail. Walked me me the whole process so I would feel comfortable"

"They Did Good"

"Friendly, professional, knowledgeable. Explained the problem and how the pumps work. Would recommend the company to anyone. Had the system installed 6 years ago. Has been a great investment."

"They did not show up on the day of the appointment. They also did not call to reschedule or let me know that they were not going to show up to do the work. Then i come home a few days later and see they left a door knocker on my door saying they did the work. I would rather have been there when they were doing the work so that I could have known for sure that they completed it. lack of communication was not appreciated in this situation."

"Unfortunately I give BBB a 1 star rating. The project began October of 2021 with demolition, upon completion of each phase I sent an email to Better Built Basement management thanking them for their work effort and identifying items that either required further explanation and/or resolution. As the project went on, I became increasingly frustrated with their lack of communication, lack of accountability, lack of caring, and lack of skill. The straw that broke my back was when Jim (an owner) called me a f’ing c’sucker. Randy, (an owner) sent me the following email: No one has time to read your 3-page condensing e-mails. You have done nothing but complaint. It's obnoxious and draining to everyone you come in contact with. There isn't one person who cant wait to have you out of our lives. I terminated Better Built Basements on June 7th, 2022, here are some of the details of my experience: - The demo crew was excellent in and out in a day and did a great job cleaning up - The electricians were very consultative in their approach to the project, providing input on lighting and outlet placements. - Framing was mediocre. Despite using laser equipment, one wall was wavy and the ceiling grid has a large gap. Pictures attached. - New steel stud framing and pre-hung doors should be dead on straight as an arrow instead, two of the doors has an aesthetically noticeable skew. - The replacement to an existing door resulted in using the wrong hinge set for the existing mortices, inclusive of color – all the other hardware is brass they used chrome. Picture attached. - 3 of the four doors were either chipped or cracked. BBB was notified before the ‘final’ paint job, but they failed to address the issue. - I returned home the day they applied joint compound to find glops of joint compound on the floor, which I tracked around my house, and glops on wood work on a floor where no work was occurring. Pictures attached - Following the flooring installation, they left garbage in my basement for 2.5 weeks, then did not take it when they came back – in frustration I disposed of it myself. - Many of joints on the ¼ round trim molding were caulked excessively to cover up sloppy miters. - Cracked switchhplate was not replaced. Picture attached. - Sub-contractors have sub-contractors, who seem to be able to sub contract – direct employees of BBB other than the demo and electrical were rare. BBB demands using a lock box, Many people have the combination, providing little sense of security over access to the home. Overall, BBB does a bad job communicating, managing expectations and fails to deliver on their stated objectives at best they are contractors not craftsman."