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"Tom is a professional from the get-go. He promptly returns messages, completely explains options and work to be done, and shows up on time! His work is meticulous and he uses top grade components. He installed a completely new 200A electrical service and panel, and went over the features with me after completion. He is totally knowledgeable of the local town codes, makes application to the Wallingford Electric Division, and takes out the required permit(s). His prices are reasonable. I highly recommend him for honest, quality, reliable work."

"The experience was not quite what I expected. I had clearly explained the scope—replacing 10-12 standard switches with smart switches giving model number/spec—and was hoping for a lump sum proposal, but they only offered hourly rates, which is understandable. They estimated it would take about 2 hours, but the job ended up taking over 4. While they mentioned having done similar installations before, they spent quite a bit of time reviewing instructions on site, which added to the time and cost. The final bill was over $800 for a couple switches, including a service fee and $10 for wire connector? (The switches come with connector) Just a heads-up to others: be sure to ask detailed questions about hourly charges and how time will be managed, especially for smart device installations."

"I had an electrical emergency and C.M. Electric answered quickly. Cliff explained the situation well and went out of his way to make sure I had the proper meter for my house. He was polite and did the job right."

"I am certain you can't find a more skilled, honest and fair electrician and tradesman than Gary Fisher and his team is wonderful. I received a quote from another electrician for over $20,000. Gary and his team actually did more work from me at about a third of that $20,000 price I got from a different electrician."

"Electrical Connection did great job. They were were efficient and proficient and reasonably priced."

"Unfortunately the brand new fans (right out of the box) did not work properly. Kosta, the owner, then explained it was because the fans were only capable of operating at one speed, low. This was not the case as the fans had multiple speeds as we later found out when paying yet again, to have the fans properly installed. (Now they world on all five speeds.) Kosta did not do the work properly. In addition, the outside timer was also improperly installed rendering it useless. Worse, even though he didn't know how to set the timer he proceeded to install it anyway with a non-trivial charge. The only properly installed work was 2 electrical outlets. The cost for all the mistake and poorly done work was exorbitant -- and that was before the additional cost to hire someone to do the work correctly. Consumer beware."

"Unfortunately I give BBB a 1 star rating. The project began October of 2021 with demolition, upon completion of each phase I sent an email to Better Built Basement management thanking them for their work effort and identifying items that either required further explanation and/or resolution. As the project went on, I became increasingly frustrated with their lack of communication, lack of accountability, lack of caring, and lack of skill. The straw that broke my back was when Jim (an owner) called me a f’ing c’sucker. Randy, (an owner) sent me the following email: No one has time to read your 3-page condensing e-mails. You have done nothing but complaint. It's obnoxious and draining to everyone you come in contact with. There isn't one person who cant wait to have you out of our lives. I terminated Better Built Basements on June 7th, 2022, here are some of the details of my experience: - The demo crew was excellent in and out in a day and did a great job cleaning up - The electricians were very consultative in their approach to the project, providing input on lighting and outlet placements. - Framing was mediocre. Despite using laser equipment, one wall was wavy and the ceiling grid has a large gap. Pictures attached. - New steel stud framing and pre-hung doors should be dead on straight as an arrow instead, two of the doors has an aesthetically noticeable skew. - The replacement to an existing door resulted in using the wrong hinge set for the existing mortices, inclusive of color – all the other hardware is brass they used chrome. Picture attached. - 3 of the four doors were either chipped or cracked. BBB was notified before the ‘final’ paint job, but they failed to address the issue. - I returned home the day they applied joint compound to find glops of joint compound on the floor, which I tracked around my house, and glops on wood work on a floor where no work was occurring. Pictures attached - Following the flooring installation, they left garbage in my basement for 2.5 weeks, then did not take it when they came back – in frustration I disposed of it myself. - Many of joints on the ¼ round trim molding were caulked excessively to cover up sloppy miters. - Cracked switchhplate was not replaced. Picture attached. - Sub-contractors have sub-contractors, who seem to be able to sub contract – direct employees of BBB other than the demo and electrical were rare. BBB demands using a lock box, Many people have the combination, providing little sense of security over access to the home. Overall, BBB does a bad job communicating, managing expectations and fails to deliver on their stated objectives at best they are contractors not craftsman."

"On the day before Halloween we had a terrific wind storm. An 8 inch thick branch on the property fell and ripped all the wires off the house in the middle of the night. I called Sked Electric at 6:15 AM - their message said they opened at 8. They called back at 6:20 AM. They were at my house at 6:45 AM, diagnosed the problems and returned to the office for parts. By 9 AM they had replaced all the wiring and installed a new battery for the generator. Hard to imagine better service. I had not used them before but hiring them was a total no-brainer."

"Excellent parts. Fast delivery."

"Very well. Mr Tanner is personable, professional, and thorough. I'm very happy to have found him and will be glad for him to do work again if I need it."